Category: Artificial Intelligence

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

The Amazon SageMaker Startup Incubator is transforming how startups deliver solutions to enterprise customers. Through comprehensive technical enablement and accelerated go-to-market support, the program helps startups overcome common challenges in infrastructure management and enterprise integration. Five successful lighthouse partners – Tonic AI, Activeloop, Weaviate, Snowplow, and SuperAnnotate – showcase the program’s impressive impact. These partnerships demonstrate how startups can efficiently build enterprise-grade solutions. Backed by AWS’s robust infrastructure and technical expertise, the program offers a proven path for startups to scale their data and AI solutions.

AWS Generative AI Innovation Center (GenAIIC) launches the Partner Agent Factory (PAF), a pioneering co-innovation program designed to accelerate the development of enterprise-grade, production-ready AI Agents and Tools with our Partner Innovation Alliance (PIA) partners. PAF provides immersive expert guidance and support, empowering PIA partners to build end-to-end AI solutions that meet dynamic business requirements. Customers benefit from the combined expertise of GenAIIC’s proven methodologies and PIA partners’ industry knowledge, available through AI Agents and Tools on AWS Marketplace.

The rapid adoption of generative AI tools by employees is revolutionizing workflow efficiency and productivity across industries. The workforce usage of public AI models requires unique security considerations that traditional approaches struggle to address. This post delves into how SurePath AI empowers organizations to navigate these challenges, implementing robust security frameworks for Gen AI adoption. We will see how SurePath AI enables safe innovation while helping protect sensitive data, and maintaining regulatory compliance.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.

Discover how the groundbreaking integration of Zeta’s AI Marketing Platform with AWS’s cloud infrastructure is revolutionizing personalized customer experiences at scale. This powerful combination processes billions of real-time customer signals, enabling hyper-targeted campaigns while maintaining strict compliance standards. Learn how leading organizations are leveraging this unified ecosystem to overcome today’s most pressing digital marketing challenges and achieve measurable ROI across all channels.

The integration of Amazon Bedrock and Kong AI Gateway provides organizations with a comprehensive solution for scaling generative AI implementations, addressing key challenges in cost management, model orchestration, and operational visibility. Through Kong AI Gateway’s token-based cost controls, automated semantic routing across multiple LLMs, and comprehensive AI observability features, organizations can effectively manage and govern their AI applications while leveraging Amazon Bedrock’s secure foundation of leading foundation models and managed infrastructure.

Amazon Bedrock is now available for resale by AWS Channel Partners in the Solution Provider and Distribution programs, providing customers access to the fully managed generative AI service with foundation models from leading providers including AI21, Anthropic, Cohere, Meta, and OpenAI.

AWS Generative AI Innovation Center launches Partner Innovation Alliance (PIA) ISV Pods, pairing ISVs with PIA partners to accelerate enterprise-grade generative AI solutions. This strategic program addresses growing demand for industry-specific and horizontal AI capabilities, focusing on agentic AI development. With structured enablement, expert guidance, and go-to-market support, ISV Pods are set to pioneer the next wave of AI innovation, transforming businesses across industries.

Tacnode Context Lake, built on AWS, powers real-time AI systems by providing instant access to unified, live data for AI applications. This technical post demonstrates how Tacnode leverages key AWS services to achieve sub-millisecond data access latency while maintaining enterprise-grade scalability and reliability for mission-critical AI operations.