Category: Artificial Intelligence

This post introduces SnapSoft’s AI gateway solution, which creates a fault-tolerant architecture by intelligently routing requests across multiple providers, AWS accounts, and Regions to ensure continuous operation even during peak demand. Learn how GDE-MIT, an EdTech platform serving thousands of students, migrated from a single-endpoint architecture to achieve high availability, substantial cost savings, and production-scale performance using this multi-provider approach.

Learn about Locobuzz, an AWS Advanced Technology Partner’s cloud-native architecture that integrates AWS services to process 1.2 billion customer interactions annually across 400+ global enterprises. The post details innovations like ResponseGenie™, AgentIQ™, ContextualPulse™, and CMOVerse™ that enable emotionally intelligent, multilingual customer engagement at scale.

Learn more about how MoEngage integrated their customer engagement platform with Amazon Connect, creating a connected customer experience ecosystem. The integration combines MoEngage’s data-driven insights and omnichannel capabilities with Amazon Connect’s AI-native contact center to deliver context-aware interactions across all touchpoints. Organizations gain a 360-degree view of customers, orchestrate connected journeys, and transform reactive customer service into proactive, personalized experiences that drive satisfaction and measurable business outcomes.

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

Sembix Studio is a no-code, AI-powered solution that helps public sector organizations modernize legacy applications faster and more affordably than traditional approaches. Built on Amazon Bedrock, it uses generative AI and automated workflows to intelligently analyze existing systems and rewrite them into modern cloud applications. Education Service Center Region 13 in Texas showcased the power of this approach by developing Pulse, an AI-powered teacher assistant, in just six weeks.

“This is My Offer” marks another milestone year of innovation in 2025, featuring 24 new episodes showcasing diverse AWS Partner solutions across the globe. From new industry solutions in Travel and Hospitality to breakthrough Generative AI offerings, discover how AWS Partners are transforming businesses and driving customer success through innovative cloud solutions.

Discover how AWS and Ona enable enterprises to build and scale GenAI development environments with complete security and compliance. This blog explores the powerful integration of Amazon Bedrock and Ona’s secure workspace platform, showing how organisations can accelerate AI-native development from initial experimentation to production-ready systems while maintaining HIPAA, SOC2, and FedRAMP compliance. Learn how leading enterprises are achieving 10x engineering output without expanding their security surface or risking vendor lock-in.

We’re announcing three new Agentic AI categories in the AWS AI Competency, helping customers find validated Partners who can implement production-ready autonomous systems. With IDC projecting 65% of organizations will fully deploy agentic AI by 2027, this expansion represents our largest Specialization launch to date with 60 Launch Partners ready to help customers move beyond experimentation to drive real business value. The launch also includes an automated validation process that cuts application time by up to 70%.

We’re introducing the Agentic AI Technical Learning Plan in AWS Skill Builder, offering AWS Partners more than 15 hours of specialized training to build scalable, production-ready agentic AI solutions. Through hands-on workshops and technical deep dives, Partners can develop expertise in multi-agent systems, implementation patterns, and enterprise-grade best practices.