Category: Healthcare

Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.

In the healthcare industry, the exchange of data incurs risks as it contains personally identifiable information (PII) and protected health information (PHI). At the same time, not exchanging the data can keep valuable insights hidden. Apexon’s data anonymization and de-identification solution uses sophisticated machine learning algorithms to ensure the exchange of data happens without any risk of PII/PHI being exposed, while allowing organizations to meet compliance and regulatory requirements.

Through a broad network of physicians, Care Connectors Medical Group keeps patients up to date on their medical examinations and provides medical services without requiring office visits. Learn how TensorIoT leveraged Amazon Pinpoint and other AWS services to give CCMG a HIPAA-compliant system capable of handling scheduling and routing for their clients. The system helped CCMG to replace outdated cold calling methods, freeing up customer service agents to handle more complex customer issues.

Infosys Digital Health Platform is a connected health platform powered by AWS and is designed to help patients lead a healthy life. It achieves this through regular and in-depth insights on a patient’s daily habits and streaming of vital health parameters from different connected devices. It also tracks symptoms and quality-of-life indicators. With this information, the platform analyses data for multiple therapeutic areas and provides necessary insights.

The Health and Wellness Repository is a blockchain-based web application developed by PwC India’s Blockchain Laboratory, in collaboration with PwC Japan. The application enables employees’ health status to be securely and efficiently shared with their organizations, allowing enterprises to monitor and manage physical visits. The solution helps organizations address the post-pandemic challenges of employees physically visiting workplaces.

Healthcare customers use Snowflake to store all types of clinical data in a single source of truth. One method for gaining insights from this data is to use Amazon Comprehend Medical, which is a HIPAA-eligible natural language processing service that uses machine learning to extract health data from medical text. Learn how the Snowflake Data Cloud allows healthcare and life sciences organizations to centralize data in a single and secure location.

Healthcare customers are adopting fast healthcare interoperability resources (FHIR) as a way to exchange healthcare information in a secure and compliant manner. Aligning on a common data model streamlines healthcare application development and the adoption of machine learning. Learn how to visualize and navigate FHIR data on AWS by using eSante Clarity, Cognosante’s FHIR viewer. Clarity can access FHIR data on AWS and navigate the clinical dataset within.

Given the sensitive nature of the data capture process within the health landscape, humanizing the experience when digitizing information is crucial, with a keen focus on a personalized user experience not to be compromised on. The key lies in the approach taken to design and deliver on the fundamental capabilities of serverless architecture. Learn how Experience Digital converted offline resources into a broadscale digital toolset for MedHealth as part of a roll-out across Australia.

Industrial organizations rely on high-value (core) machinery such as processing plant crushers and conveyors for their factory operations. In these same factories, there are secondary (non-core) assets such as motors, pumps, and generators located on the periphery of customer sites, but many are physically isolated, disconnected, and legacy in nature. Urban.io’s Asset Monitoring Data Subscription solution removes the technical challenges typically required to connect these hard-to-reach assets within factories.

An important focus for AWS and Red Hat is supporting IT modernization for U.S. Health and Human Services (HHS) state government agencies. HHS modernization efforts include moving to the cloud, connecting disparate datasets, and embracing shared services across multiple agencies. Learn how the Red Hat and AWS cloud-based platform provides scalability, on-demand access to resources, and self-service functionalities to users.