AWS Architecture Blog
Tag: Customer Solutions
Detecting solar panel damage with Amazon Rekognition Custom Labels
Enterprises perform quality control to ensure products meet production standards and avoid potential brand reputation damage. As the cost of sensors decreases and connectivity increases, industries adopt real-time imagery analysis to detect quality issues. At the same time, artificial intelligence (AI) advancements enable advanced automation, reduce overall cost and project time, and produce accurate defect […]
Automating adverse events reporting for pharma with Amazon Connect and Amazon Lex
Every pharmaceutical company manufacturing medicine must provide customers nationwide with a method to report adverse events following medicine usage as well as emergency assistance as needed. To comply with regulatory policy and enable an Adverse Events Reporting System (AERS), pharma companies must provide dedicated, toll-free phone numbers and contact center agents to handle inbound calls. […]
Building an event-driven solution for AvalonBay property leasing and search
In this blog post, we show you how to build an event-driven and serverless solution for property leasing and search that is scalable and resilient. This solution was created for AvalonBay Communities, Inc.—a leading residential Real Estate Investment Trusts (REITs). It enables: More than 150,000 multi-parameter searches per day The processing of more than 3,500 […]
A modern approach to implementing the serverless Customer Data Platform
When building a Customer Data Platform (CDP), advertising and marketing Independent Software Vendors (ISVs) face a unique set of challenges. The ISV can help organizations with the heavy lifting required to build, secure, and maintain near real-time, high volume CDPs. However, architecting CDPs using traditional on-premises technologies can introduce multiple complexities and can limit deployment […]
An overview and architecture of building a Customer Data Platform on AWS
The deprecation of digital consumer identifiers, such as third-party cookies and mobile advertising IDs, and the rapid growth of data from expanding consumer touchpoints, has created challenges in identifying, managing, and reaching customers in digital channels. Organizations must rethink their strategies for collecting and storing customer data. Customer Data Platforms (CDPs) collect, aggregate, and organize […]
Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR
Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]
Connecting an Industrial Universal Namespace to AWS IoT SiteWise using HighByte Intelligence Hub
This post was co-authored with Michael Brown, Sr. Manufacturing Specialist Architect, AWS; Dr. Rajesh Gomatam, Sr. Partner Solutions Architect, Industrial Software Specialist, AWS; Scott Robertson, Sr. Partner Solutions Architect, Manufacturing, AWS; John Harrington, Chief Business Officer, HighByte; and Aron Semie, Chief Technology Officer, HighByte Merging industrial and enterprise data across multiple on-premises deployments and industrial […]
Increasing McGraw-Hill’s Application Throughput with Amazon SQS
This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]
IBM Hackathon Produces Innovative Sustainability Solutions on AWS
This post was co-authored by Dhana Vadivelan, Senior Manager, Solutions Architecture, AWS; Markus Graulich, Chief Architect AI EMEA, IBM Consulting; and Vlad Zamfirescu, Senior Solutions Architect, IBM Consulting Our consulting partner, IBM, organized the “Sustainability Applied 2021” hackathon in September 2021. This three-day event aimed to generate new ideas, create reference architecture patterns using AWS […]
Detect Adversary Behavior in Milliseconds with CrowdStrike and Amazon EventBridge
By integrating Amazon EventBridge with Falcon Horizon, CrowdStrike has developed a real-time, cloud-based solution that allows you to detect threats in less than a second. This solution uses AWS CloudTrail and EventBridge. CloudTrail allows governance, compliance, operational auditing, and risk auditing of your AWS account. EventBridge is a serverless event bus that makes it easier […]