AWS Marketplace announces enhancements to the Product Support Connection
AWS Marketplace, which lists over 3,800 software listings from popular software vendors across 35 product categories, has announced an update to the Product Support Connection “PSC”, which allows customers to optionally provide identifying information (name, contact details, location, job title, and company name) in the AWS Marketplace website for product support purposes to help get better support by letting sellers more easily verify your identity. In this updated feature release, customers will see the new seller support ID field, if the seller is enrolled in PSC and has chosen to enable that field, as an additional piece of data that can be entered, edited, or deleted when filling out their contact details.
If you are an AWS Marketplace software vendor and would like to enroll your products in PSC, you will need to integrate with the API, provide a write up of the support processes you plan to follow under PSC, and ensure that you meet a few program requirements. To get started, please log in to the AWS Marketplace Management Portal to learn more under “Support”.