Posted On: Oct 5, 2020

You can now configure your Amazon Lex chat bot to improve engagement with customers who speak Australian English. Amazon Lex allows you to create intelligent conversational chatbots that can be used with Amazon Connect to automate high volume interactions without compromising customer experience. Customers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like 1 for sales, or 2 for appointments. Pre-defined resources (‘slots’), such as regional names and cities, are localized to the Australian English dialect to improve accuracy when capturing information, so customers can say things like “Book a hotel in Perth” and the Amazon Lex bot will recognize the city.  

The new Australian English dialect is available in all AWS regions where Amazon Connect is offered, and there is no additional charge to use this feature. To learn more about Amazon Lex or Amazon Connect, visit the Amazon Lex or Amazon Connect website.