Posted On: Mar 26, 2024
Amazon Connect now makes it easier for you to create interactive chat experiences using step-by-step guides to help resolve issues faster and improve the customer experience. You can now configure step-by-step guides in the communications widget to quickly create self-service chat and post-chat experiences using dynamic components including carousels, drop down lists, date time pickers, and forms. If chats are escalated to an agent, agents can see context from the self-service interaction, enabling them to provide personalized and efficient service.
Guide chat experience using step-by-step guides is supported in US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt) and Europe (London) regions.
To learn more and to get started with step-by-step guides to create interactive self-service chat experiences, see the Amazon Connect chat and messaging webpage or the Amazon Connect Administrator Guide.