Category: Amazon Transcribe

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance. However, there are challenges associated with multi-modal data due to the complexity and lack […]

The increase in online social activities such as social networking or online gaming is often riddled with hostile or aggressive behavior that can lead to unsolicited manifestations of hate speech, cyberbullying, or harassment. For example, many online gaming communities offer voice chat functionality to facilitate communication among their users. Although voice chat often supports friendly […]

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? We’ve all been there. Having a productive conversation while multitasking is challenging. A single negative experience may put a dent on a […]

Amazon Transcribe is a speech recognition service that generates transcripts from video and audio files in multiple supported languages and accents. It comes with a rich set of features, including automatic language identification, multi-channel and multi-speaker support, custom vocabularies, and transcript redaction. Amazon Transcribe supports two modes of operation: batch and streaming. In batch mode, […]

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. IDP offers a significant improvement over manual methods and legacy optical character recognition (OCR) systems by addressing challenges such as cost, errors, low accuracy, and limited scalability, ultimately leading to better outcomes for […]

AWS delivers services that meet customers’ artificial intelligence (AI) and machine learning (ML) needs with services ranging from custom hardware like AWS Trainium and AWS Inferentia to generative AI foundation models (FMs) on Amazon Bedrock. In February 2022, AWS and Hugging Face announced a collaboration to make generative AI more accessible and cost efficient. Generative […]

If you operate in a country with multiple official languages or across multiple regions, your audio files can contain different languages. Participants may be speaking entirely different languages or may switch between languages. Consider a customer service call to report a problem in an area with a substantial multi-lingual population. Although the conversation could begin […]

Many AWS customers have been successfully using Amazon Transcribe to accurately, efficiently, and automatically convert their customer audio conversations to text, and extract actionable insights from them. These insights can help you continuously enhance the processes and products that directly improve the quality and experience for your customers. In many countries, such as India, English […]

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by […]

April 2024: This post was reviewed and updated for accuracy. Imagine a surgeon taking video calls with patients across the globe without the need of a human translator. What if a fledgling startup could easily expand their product across borders and into new geographical markets by offering fluid, accurate, multilingual customer support and sales, all […]