AWS Machine Learning Blog

Category: Amazon Transcribe

Post call analytics for your contact center with Amazon language AI services

January 2024 (v0.7.5) – This latest release includes support for larger prompts by storing them in DynamoDB instead of SSM Parameter Store. December 2023 (v0.7.4) – This release includes the ability to upload call recordings directly from the UI, and a status indicator field showing call recordings that are being processed. This release also includes […]

Live transcriptions of F1 races using Amazon Transcribe

The Formula 1 (F1) live steaming service, F1 TV, has live automated closed captions in three different languages: English, Spanish, and French. For the 2021 season, FORMULA 1 has achieved another technological breakthrough, building a fully automated workflow to create closed captions in three languages and broadcasting to 85 territories using Amazon Transcribe. Amazon Transcribe […]

Generate high-quality meeting notes using Amazon Transcribe and Amazon Comprehend

Organizations are continuing to evaluate remote working arrangements and explore moving to a hybrid workforce model. Emerging trends suggest that not only has the number of online meetings attended by employees on a day-to-day basis increased, but also the number of attendees per meeting. One of the key challenges with online meetings is ensuring efficient […]

Introducing PII identification and redaction in streaming transcriptions using Amazon Transcribe

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. Since launching in 2017, Amazon Transcribe has added numerous features to enhance its capabilities around converting speech to text. Some of these features include automatic language detection, custom language models, vocabulary […]

How to redact personally identifiable information from audio files with Amazon Transcribe

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Speech or audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Automatic content redaction is a feature […]

Boost transcription accuracy of class lectures with custom language models for Amazon Transcribe

Many universities like transcribing their recorded class lectures and later creating captions out of these transcriptions. Amazon Transcribe is a fully-managed automatic speech recognition service (ASR) that makes it easy to add speech-to-text capabilities to voice-enabled applications. Transcribe assists in increasing accessibility and improving content engagement and learning outcomes by connecting with both auditory and […]

Make your audio and video files searchable using Amazon Transcribe and Amazon Kendra

Updated May 2023 (v0.3.0): With this release MediaSearch indexer now supports indexing YouTube media and the MediaSearch Finder is enhanced to support playing YouTube videos inline. The demand for audio and video media content is growing at an unprecedented rate. Organizations are using media to engage with their audiences like never before. Product documentation is […]

Best practices in customer service automation

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

Improve the streaming transcription experience with Amazon Transcribe partial results stabilization

Whether you’re watching a live broadcast of your favorite soccer team, having a video chat with a vendor, or calling your bank about a loan payment, streaming speech content is everywhere. You can apply a streaming transcription service to generate subtitles for content understanding and accessibility, to create metadata to enable search, or to extract […]

Perform medical transcription analysis in real-time with AWS AI services and Twilio Media Streams

Medical providers often need to analyze and dictate patient phone conversations, doctors’ notes, clinical trial reports, and patient health records. By automating transcription, providers can quickly and accurately provide patients with medical conditions, medication, dosage, strength, and frequency. Generic artificial intelligence-based transcription models can be used to transcribe voice to text. However, medical voice data […]