Category: Amazon Transcribe

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Today, we’re excited to launch Japanese, Korean, and Brazilian Portuguese language support for Amazon Transcribe streaming. To deliver streaming transcriptions with low latency for these languages, we’re also announcing availability of Amazon Transcribe streaming in […]

Conversational audio data that requires transcription, such as phone calls, doctor visits, and online meetings, often has multiple speakers. In these use cases, it’s important to accurately label the speaker and associate them to the audio content delivered. For example, you can distinguish between a doctor’s questions and a patient’s responses in the transcription of […]

Over the past few years, many automatic speech recognition (ASR) services have entered the market, offering a variety of different features. When deciding whether to use a service, you may want to evaluate its performance and compare it to another service. This evaluation process often analyzes a service along multiple vectors such as feature coverage, […]

Amazon Transcribe is a fully-managed automatic speech recognition service (ASR) that makes it easy to add speech-to-text capabilities to voice-enabled applications. As our service grows, so does the diversity of our customer base, which now spans domains such as insurance, finance, law, real estate, media, hospitality, and more. Naturally, customers in different market segments have […]

In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an accurate analysis of these audio files, […]

Businesses and organizations are increasingly using video and audio content for a variety of functions, such as advertising, customer service, media post-production, employee training, and education. As the volume of multimedia content generated by these activities proliferates, businesses are demanding high-quality transcripts of video and audio to organize files, enable text queries, and improve accessibility […]

Have you ever wished that people visiting your home could leave you a message if you’re not there? What if that solution could support your native language? Here is a straightforward and cost-effective solution that you can build yourself, and you only pay for what you use. This post demonstrates how to build a notification […]

As the world responds to the ongoing pandemic, it’s more important than ever to accurately access, consume, and analyze information related to COVID-19. Topics about the healthcare crisis permeate many dimensions of our personal and professional lives, through channels as diverse as news reporting, social media, business meetings, radio and podcasts, customer support calls, and […]