AWS Public Sector Blog

Tag: Amazon Kendra

Supporting those affected by sight loss with Alexa and AWS

At The Guide Dogs for the Blind Association (Guide Dogs), we provide a variety of services and support to anyone affected by sight loss, their friends, and their family. Our mission is to give them access to information and support to make a positive impact on their well-being, self-confidence, self-esteem and ability to function with loss of sight. Voice assistants powered by AWS allow our organization to support our communities and enrich their quality of life.

Read More

4 ways conversational AI and Amazon Lex help the public sector transform customer engagement

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

Read More

5 ways higher education institutions get started transforming with the cloud

Higher education institutions that hadn’t previously considered the cloud prior to the pandemic are now investigating how to begin their cloud journey. In this blog post, we highlight some strategies and first projects to help higher education institutions get started with the Amazon Web Services (AWS) Cloud simply and efficiently. 

Read More

Governments create cloud-enabled constituent engagement systems to solve challenges and innovate communities

A constituent engagement system helps governments communicate, listen, and respond to informational, service, and transactional requests from their communities. Governments across the US are embracing the cloud to optimize constituent engagement systems and improve the experience, reduce and eliminate friction for both enterprise employees and their customers, and manage first contact burdens on staffed, centralized intake points to liberate resources for higher priority initiatives.

Read More
CORD-19 Search

AWS launches machine learning enabled search capabilities for COVID-19 dataset

As the world grapples with COVID-19, researchers and scientists are united in an effort to understand the disease and find ways to detect and treat infections as quickly as possible. Today, Amazon Web Services (AWS) launched CORD-19 Search, a new search website powered by machine learning that can help researchers quickly and easily search tens of thousands of research papers and documents using natural language questions.

Read More