Tag: Amazon Kendra

AWS is helping the 911 community mitigate the impact of staffing shortages on call wait times by providing 911 centers the means to automate the receipt and resolution of designated non-emergency calls. Learn how the Jefferson County Communications Center Authority is already seeing improvements using an AWS solution, and discover the solution’s components that support 911 centers in handling non-emergency calls at scale.

At The Guide Dogs for the Blind Association (Guide Dogs), we provide a variety of services and support to anyone affected by sight loss, their friends, and their family. Our mission is to give them access to information and support to make a positive impact on their well-being, self-confidence, self-esteem and ability to function with loss of sight. Voice assistants powered by AWS allow our organization to support our communities and enrich their quality of life.

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

Higher education institutions that hadn’t previously considered the cloud prior to the pandemic are now investigating how to begin their cloud journey. In this blog post, we highlight some strategies and first projects to help higher education institutions get started with the Amazon Web Services (AWS) Cloud simply and efficiently. 

A constituent engagement system helps governments communicate, listen, and respond to informational, service, and transactional requests from their communities. Governments across the US are embracing the cloud to optimize constituent engagement systems and improve the experience, reduce and eliminate friction for both enterprise employees and their customers, and manage first contact burdens on staffed, centralized intake points to liberate resources for higher priority initiatives.

As the world grapples with COVID-19, researchers and scientists are united in an effort to understand the disease and find ways to detect and treat infections as quickly as possible. Today, Amazon Web Services (AWS) launched CORD-19 Search, a new search website powered by machine learning that can help researchers quickly and easily search tens of thousands of research papers and documents using natural language questions.