Say hi to the future of AI

Learn how AI capabilities enable businesses to proactively detect and address issues with customer experience, agent performance, and contact center operations. Hear how Neo Financial is driving real business outcomes in their contact center with analytics, insights, and optimization.

One thing endures despite constant technology changes - customers value relationships and the experience with your brand. Join leading industry analysts to explore how CX leaders can evaluate new opportunities, like generative AI, and embrace digital engagement trends while preserving human interactions that build relationships and trust. This session will help you consider new ways to differentiate your customer experience in an increasingly competitive landscape. 

Delivering a seamless omnichannel customer experience is crucial for businesses that want to meet customers where they are. Join this session to learn how an Amazon Connect customer is leveraging AI-powered capabilities to streamline and personalize customer contacts, predict customer needs, and effectively automate a variety of actions. Hear how you can harness the power of AI and deliver seamless experiences to your customers.

In today's competitive landscape, where customer experience is paramount, ensuring an efficient and smart contact center is no longer an option, it's fundamental. However, juggling multiple applications, conversations, and knowledge bases can slow agents down and frustrate your customers. Organizations need a unified platform and data to deliver top-notch customer service. Join this session to learn how Salesforce is expanding Service Cloud Voice with Amazon Connect by leveraging AI-powered assistance to help your agents respond to customer issues in real-time to drive customer satisfaction.

Contact center agents are the first, and sometimes only, human interaction your end customers have. However, with various levels of experiences and knowledge, how can you empower your agents to succeed in the most challenging of customer interactions? Learn how Amazon Connect's unified agent workspace infused with generative AI can boost customer satisfaction, agent productivity, and operational performance. 

Empower supervisors to monitor contact center quality and improve agent performance with Amazon Connect's analytics, insights, and optimization features. See how AI-powered capabilities like contact summaries, evaluations, and screen recording assess critical performance criteria so that supervisors can focus on coaching opportunities that truly impact customer satisfaction. 

Delight customers with personalized, omnichannel interactions powered by AI. In this session, discover how to boost satisfaction by meeting your customers in their channel of choice. See how leading contact centers are harnessing the power of generative AI to craft consistent experiences across multiple touchpoints while optimizing channel usage to reduce costs. 

Discover how agility and speed can accelerate your business impact, driving cost efficiencies and enhancing customer experience. Join us as we demonstrate how to rapidly deploy a contact center with Service Cloud Voice, enabling you to meet changing demands and scale operations efficiently to gain a competitive edge.