Not subscribed to an AWS Support plan? Get started with Premium AWS Support by signing up for Business Support.
Why AWS Countdown?
Plan and execute successful events with AWS Countdown, a service designed for a broad range of cloud use cases, including cloud migration services, cloud modernization, product launches, and go-live events. AWS Countdown, formerly known as AWS Infrastructure Event Management (IEM), helps you throughout the project lifecycle to assess cloud operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts.
AWS Countdown Premium Tier provides critical support across all phases of your cloud projects from design to post-launch retrospectives. It offers designated engineers selected from a team of AWS experts who provide proactive guidance and troubleshooting. Designated engineers get involved from project inception to ensure continuity, provide access to subject matter experts, and leverage support tools for faster issue resolution. They participate in critical event management calls (for example, for sales events or migration cutovers) to provide rapid issue resolution. AWS Countdown Premium helps you increase your infrastructure investment return by accelerating migrations and modernizations and enabling you to deliver high-impact go-live events and achieve your business goals.
AWS Countdown has replaced AWS IEM and is included with Enterprise Support. Enterprise On-Ramp customers receive one (1) Countdown engagement each year at no cost. AWS Countdown Premium is available for Business Support, Enterprise On-Ramp, and Enterprise Support customers as a monthly subscription for an additional fee.