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AWS Support

AWS Resold Support Overview

AWS Resold Support enables you to maintain a direct technical relationship with AWS Support, where you receive full support, along with all included features. Your AWS Partner is responsible for your regular AWS billing, and may also include any additional customized value-added services they are providing.AWS Resold Support is available as either Business Support, Enterprise On-Ramp, or Enterprise Support, along with AWS Support add-on services, as applicable, such as AWS Incident Detection and Response, AWS Countdown Premium and AWS re:Post Private.AWS Resold Support provides you with the benefit of purchasing support through your trusted partner, along with all other AWS services that you are leveraging in your accounts. Partners provide additional value, but still enable you to interact directly with AWS for technical support on your workloads. Depending on your support needs, partners may offer both AWS Partner-Led Support, and AWS Resold Support options (see diagram below).AWS Resold Support enables partners to own the billing relationship with AWS, providing you the benefit of purchasing through your local partner, who may be offering other business-critical functions, where your partner is freeing you up to focus on direct technical engagement with AWS Support as needed. Partners must ensure you can contact AWS Support through the AWS Support Center. Eligible Solution Providers or Distributors offering AWS Resold Support are responsible to provide you with assistance on non-technical inquiries, such as billing and account management related questions.For more information on features included with AWS Resold Support, see Compare AWS Support Plans. For pricing related information, contact your partner.To learn more about working with AWS Partners, visit Innovate with AWS Partners.
Diagram comparing Partner Led Support and Resold Support models for AWS. The left side illustrates support through a Solution Provider instead of directly from AWS, while the right side shows collaboration where customers work directly with AWS Support and their Solution Provider.

AWS Resold Support Incentive Program

Want to know if AWS Business Support is right for your business?
For a limited time, AWS Business Support is offering a one-time credit up to $800 with the Resold Support Incentive Program which you are eligible for. This is a great opportunity to realize cloud benefits like cost savings, reliability, security, and instant scaling. Take advantage of technical help when you need it most with 24/7 access to expert technical support, less than one-hour response times and unlimited cases.

The credit amount awarded applied towards AWS Business Support costs are based on the AWS spend for the month prior to the credit award month as follows: For AWS charges of $0 to $999, receive $200 in promotional creditsFor AWS charges of $1000 to $4999, receive $400 in promotional creditsFor AWS charges of $5000+, receive $800 in promotional credits

If you are interested in participating please reach out to your Partner to learn more about the AWS Resold Support Incentive.

Explore FAQs here.

FAQs

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Credits are valid for 90 days.

No, there is not an option to extend the expiration date beyond 90 days.

Credits can only be applied towards AWS Business Support subscription cost.

Credits will be applied to their account within 7 business days and their account will be automatically enrolled in Business Support within 14 days.

FAQs

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No, credits will only be granted one time. Subsequent applications will be denied.

Once approved, the credits will be distributed directly into the console of the AWS ID listed on the ACE Opportunity.

Can I transfer the credits to another AWS account?
No, the credits are only applied once to the AWS ID provided during time of application.

The end user’s account is classified as Business, Enterprise-On-Ramp, or Enterprise Support.
The end user’s account is flagged for fraud or not active.
The end user’s or payer account is already enrolled in Partner Led Support.
The AWS ID has already received the AWS Resold Support Incentive credits.