Posted On: Oct 11, 2021
Amazon Connect Tasks is now HIPAA (Health Insurance Portability and Accountability Act) eligible. Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. HIPAA eligibility means you can prioritize and automate tasks with Protected Health Information (PHI), and even provide agents with this information they need to resolve your customers’ inquiries or service requests. You can prioritize or automate tasks from customer relationship management (CRM) applications such as Salesforce or Zendesk, electronic health records (EHR) systems such as Epic or Cerner, or with your homegrown and business-specific applications. Amazon Connect has been HIPAA eligible since 2017.
If you have a HIPAA Business Associate Addendum (BAA) in place with AWS, you can now start using Amazon Connect Tasks for HIPAA eligible workloads or use cases. If you don't have a BAA in place with AWS, or if you have any other questions about running HIPAA-regulated workloads on AWS, please contact us. For information and best practices about configuring AWS HIPAA Eligible Services to store, process, and transmit PHI, see the Architecting for HIPAA Security and Compliance on Amazon Web Services Whitepaper.
Amazon Connect Tasks is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Sydney), Asia Pacific (Singapore), and Asia Pacific (Tokyo). To learn more, see the API reference guide, help documentation, visit our webpage, or read this blog post that provides instructions on how to setup Amazon Connect Tasks for your contact center.