Posted On: Sep 13, 2017

Amazon Connect, a self-service, cloud-based contact center, is now HIPAA eligible. If you have an executed Business Associate Agreement (BAA) with Amazon Web Services (AWS), you can now use Amazon Connect to handle contacts containing protected health information (PHI).

For more information about HIPAA-eligible services on AWS, see our HIPAA Compliance page. If you don’t have an executed BAA with AWS, contact us and we will put you in touch with an AWS Business Representative. HIPAA eligibility applies to all AWS Regions where Amazon Connect is available. To learn more about Amazon Connect, please visit the Amazon Connect website.