Posted On: Apr 27, 2022

AWS Snowball customers can now remotely monitor and operate their devices from AWS OpsHub or the AWS Command Line Interface (CLI). This enables customers to manage one or thousands of Snowball Edge devices, even when they are geographically dispersed. For Snowball Edge devices connected to the network, customers can remotely view a central dashboard to see whether a deviceis online, is unlocked, and monitor usage metrics such as available storage and compute capacity. Additionally, customers can now remotely unlock or reboot devices deployed in the field.

Before this launch, customers were able to manage Snowball Edge devices that were physically present and on the same local network. As customers expand the number of sites they deployed Snowball Edge devices to, they want a scalable way to manage all their devices from one central place without having to be physically present with the devices. With this launch, Snowball Edge devices can now be securely connected to an AWS region to enable customers to view information about all their devices in a single dashboard and to remotely reboot or unlock devices.

Remote management features can be turned on when first ordering a Snowball Edge device or after it’s deployed on site. Once the feature is turned on and the device has an internet connection, it will automatically create a secure connection to an AWS Cloud endpoint and begin sending device status and metric information. To view connected devices, customers can sign into AWS OpsHub with their AWS Cloud credentials. In AWS OpsHub, they will see a list of their connected devices along with device status and metrics, such as whether the device is online or storage and compute metrics. Customers can then select devices and initiate actions such as rebooting or unlocking the device. Remote management features are optional and not required to manage a Snowcone device locally, which can still run completely disconnected if desired.

This feature is available in all commercial regions where Snowball Edge devices are available except AWS China (Beijing) Region, operated by Sinnet, AWS China (Ningxia) Region, operated by NWCD, Africa (Cape Town), Asia Pacific (Osaka) and Europe (Milan) regions and at no additional cost. To learn more, visit the AWS Snowball documentation and the AWS Snowball product page. Log into the AWS Snow Family console to get started.