Posted On: Jun 23, 2022

Amazon Connect Wisdom now provides a JavaScript library (WisdomJS) to integrate agent assistance capabilities into your homegrown or third-party agent application, enabling you to increase agent productivity and improve customer satisfaction without having to migrate your agents to another application. Amazon Connect Wisdom reduces the time agents spend searching for answers and enables quick resolution of customer issues by providing knowledge search and real-time recommendations while agents talk with customers.

To use WisdomJS, see the getting started guide.

Amazon Connect Wisdom is available in the US East (N. Virginia), US West (Oregon), Europe (London), Europe (Frankfurt), Asia Pacific (Sydney), and Asia Pacific (Tokyo) AWS regions. To learn more about Amazon Connect Wisdom, please visit the Amazon Connect Wisdom website or see the help documentation.