Posted On: Nov 17, 2022

Amazon Connect now provides the ability for contact center administrators to view and delete all saved reports in an instance, including reports created by users who may have left the organization. Saved reports are custom real-time, historical, and login/logout reports that users can create to monitor contact center performance, as well as share and publish to other users in the organization. Using these capabilities, administrators can identify and delete unused reports to help manage against their saved report limit.

These administrative saved report capabilities are available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). There is no charge to use this feature. To learn more about this feature, see the Admin Saved Report Documentation.