Posted On: Nov 17, 2022

Amazon Connect Voice ID can now be used by Amazon Connect customers in the Canada (Central) Region. Voice ID uses machine learning to offer both real-time caller authentication and fraud risk detection, to help make contact center voice interactions more secure. In addition to the Canada (Central) region, Voice ID is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Tokyo), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), and Europe (London) AWS regions.

To get started with Amazon Connect Voice ID, visit our documentation pages or our webpage.