Incident Manager from AWS Systems Manager launches incident coordination capabilities for Incident Response

We are excited to announce that Incident Manager, a capability of AWS Systems Manager, now simplifies the way you coordinate response when an incident is detected by an Amazon CloudWatch alarm or Amazon EventBridge event. The new coordination capabilities allow you to centrally provide updates, monitor actions, and view status from within the Incident Manager console.

With the new Incident Manager coordination capabilities, you can add notes to organize and track progress of mitigation activities, post updates and other relevant information, helping operational teams to more quickly resolve critical application issues. The new additions to the status banner consolidate critical incident information allowing incident responders to view runbook progress and open engagements alongside overall status, duration and designated communication channel.

To learn more about the incident coordination capabilities in Incident Manager, read our documentation.