Posted On: Aug 25, 2023
Amazon Connect scheduling now allows contact center managers to more efficiently create and manage activities for groups of agents, such as team meetings. Before this launch, managers could create individual activities in agent schedules and manage them separately for each agent. With this launch, managers can now indicate if an activity is individual or shared (group), for example, scheduling individual 1:1 sessions with 50 agents or scheduling a team meeting that includes all 50 agents. They can further indicate if any overlapping breaks/meals should be automatically moved to a different time, simplifying the process and saving valuable time.
Amazon Connect scheduling is available in the US East (N. Virginia), US West (Oregon), Europe West (London), Asia Pacific Southeast (Sydney) and Canada (Central) AWS Regions. Find more details regarding Amazon Connect scheduling here.