Posted On: Jan 12, 2024
Amazon Connect outbound campaigns now supports high-volume voice outreach via the PutDialRequestBatch API to make it easier to proactively communicate with your customers while optimizing agent productivity for use cases such as appointment reminders, marketing promotions, deliveries, and billing reminders. You can now use your own list management capability to set up the contact strategy (e.g., campaign start and end times, do-not-call times, maximum contact attempts) while programmatically using Amazon Connect’s predictive dialer with machine learning (ML)–powered answering machine detection to help increase live-party connections and not waste agents’ time with unanswered calls. You can also track the outcome of each campaign call using Amazon Connect's Contact Record.
This API is available in all AWS regions where Amazon Connect outbound campaigns is offered. With this API, you only pay-as-you-go for the high-volume outbound service usage, and associated telephony charges. To learn more, visit our webpage.