Category: AWS Lambda

In the world of software development, code review and approval are important processes for ensuring the quality, security, and functionality of the software being developed. However, managers tasked with overseeing these critical processes often face numerous challenges, such as the following: Lack of technical expertise – Managers may not have an in-depth technical understanding of […]

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Self-service bots integrated with your call center can help […]

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. However, as these models continue to grow in size and complexity, monitoring their performance and behavior has become increasingly challenging. Monitoring the performance and behavior of LLMs is a critical task […]

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes […]

Amazon Comprehend is a natural-language processing (NLP) service that provides pre-trained and custom APIs to derive insights from textual data. Amazon Comprehend customers can train custom named entity recognition (NER) models to extract entities of interest, such as location, person name, and date, that are unique to their business. To train a custom model, you […]

February 9, 2024: Amazon Kinesis Data Firehose has been renamed to Amazon Data Firehose. Read the AWS What’s New post to learn more. At a basic level, Machine Learning (ML) technology learns from data to make predictions. Businesses use their data with an ML-powered personalization service to elevate their customer experience. This approach allows businesses […]

In this blog, you will learn to build a cloud-native FL architecture on AWS. By using infrastructure as code (IaC) tools on AWS, you can deploy FL architectures with ease. Also, a cloud-native architecture takes full advantage of a variety of AWS services with proven security and operational excellence, thereby simplifying the development of FL.

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. Unstructured data accounts for 80% of all the data found within organizations, consisting of […]

This post addresses the challenge faced by developers and support teams when application logs are presented in languages other than English, making it difficult for them to debug and provide support. The proposed solution uses Amazon Translate to automatically translate non-English logs in CloudWatch, and provides step-by-step guidance on deploying the solution in your environment.

In this post, we describe how to create an MLOps workflow for batch inference that automates job scheduling, model monitoring, retraining, and registration, as well as error handling and notification by using Amazon SageMaker, Amazon EventBridge, AWS Lambda, Amazon Simple Notification Service (Amazon SNS), HashiCorp Terraform, and GitLab CI/CD. The presented MLOps workflow provides a reusable template for managing the ML lifecycle through automation, monitoring, auditability, and scalability, thereby reducing the complexities and costs of maintaining batch inference workloads in production.