AWS Service Level Agreements (SLAs)
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AWS commits to offer Service Level Agreements (SLAs) and publish Service Level Objectives (SLOs) for all paid, generally available services. We encourage customers to visit our well architected documentation for further details regarding SLOs.
Note - The percentages below are provided for illustration only and subject to the applicable full SLA terms.
Total results: 223
- Service name (A-Z)
- Service name (Z-A)
- Category (A-Z)
- Category (Z-A)
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Amazon Chime SDK
Developer Tools -
Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ)
Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ) Full SLA
Databases -
Amazon FSx (Multi-AZ for Amazon FSx for Windows File Server, Amazon FSx for NetApp ONTAP, and Amazon FSx for OpenZFS)
Storage -
Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP)
Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 25% Less than 95.0% 100% Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP) Full SLA
Storage -
Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre)
Storage -
Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch)
Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch) Full SLA
Game Tech -
Amazon Keyspaces for Apache Cassandra (Multi-Region Replication)
Monthly Uptime Percentage Service Credit Percentage Less than 99.999% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon Keyspaces for Apache Cassandra (Multi-Region Replication) Full SLA
Databases -
Amazon Lightsail Instance and Block Storage (Instance-Level)
Monthly Uptime Percentage Service Credit Percentage Less than 99.5% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 30% Less than 95.0% 100% Amazon Lightsail Instance and Block Storage (Instance-Level) Full SLA
Compute -
Amazon Lightsail Instance and Block Storage (Region-Level)
Monthly Uptime Percentage Service Credit Percentage Less than 99.99% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 30% Less than 95.0% 100% Amazon Lightsail Instance and Block Storage (Region-Level) Full SLA
Compute -
Amazon Lightsail Instance and Block Storage (Volume-Level)
Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 30% Less than 95.0% 100% Amazon Lightsail Instance and Block Storage (Volume-Level) Full SLA
Compute -
Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)
Machine Learning -
Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph)
Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph) Full SLA
Databases -
Amazon Neptune (Single DB Instance and Single-AZ Graph)
Monthly Uptime Percentage Service Credit Percentage Less than 99.5% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon Neptune (Single DB Instance and Single-AZ Graph) Full SLA
Databases -
Amazon Redshift (Single-AZ Multi-Node and Serverless)
Monthly Uptime Percentage Service Credit Percentage Less than 99.99% but greater than or equal to 99.0% 10% Less than 99.0% but equal to or greater than 95.0% 25% Less than 95.0% 100% Amazon Redshift (Single-AZ Multi-Node and Serverless) Full SLA
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