AWS Service Level Agreements (SLAs)

Technology Categories

AWS commits to offer Service Level Agreements (SLAs) and publish Service Level Objectives (SLOs) for all paid, generally available services. We encourage customers to visit our well architected documentation for further details regarding SLOs. 

Note - The percentages below are provided for illustration only and subject to the applicable full SLA terms.

1-100 (223)
Showing results: 1-100
Total results: 223
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No SLAs found
  • Amazon API Gateway

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon API Gateway Full SLA

    Front-End Web & Mobile | Networking & Content Delivery | Serverless
  • Amazon AppFlow

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon AppFlow Full SLA

    Analytics
  • Amazon AppStream 2.0

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon AppStream 2.0 Full SLA

    End-User Computing (EUC)
  • Amazon Athena

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Athena Full SLA

    Analytics
  • Amazon Aurora (Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Aurora (Multi-AZ) Full SLA

    Databases
  • Amazon Aurora (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Aurora (Single-AZ) Full SLA

    Databases
  • Amazon Bedrock

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Bedrock Full SLA

    Machine Learning
  • Amazon Braket

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Braket Full SLA

    Quantum Technologies
  • Amazon Chime

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Chime Full SLA

    Business Applications
  • Amazon Chime SDK

    Monthly Uptime PercentageService Credit Percentage
    With a completed AWS Well-Architected Review,
    Less than 99.99% but greater than or equal to 99.9%
    10%
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Chime SDK Full SLA

    Developer Tools
  • Amazon Chime Voice Connector

    Monthly Uptime Percentage Service Credit Percentage
    With a completed AWS Well-Architected Review,
    Less than 99.99% but greater than or equal to 99.9%
    10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Chime Full SLA

    Business Applications
  • Amazon Cloud Directory

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Cloud Directory Full SLA

    Databases
  • Amazon CloudFront

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudFront Full SLA

    Networking & Content Delivery
  • Amazon CloudSearch

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudSearch Full SLA

    Databases
  • Amazon CloudWatch

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudWatch Full SLA

    Management & Governance
  • Amazon CodeCatalyst

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon CodeCatalyst Full SLA

    Developer Tools
  • Amazon CodeGuru

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon CodeGuru Full SLA

    Machine Learning
  • Amazon CodeWhisperer

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon CodeWhisperer Full SLA

    Machine Learning
  • Amazon Cognito

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Cognito Full SLA

    Security, Identity & Compliance
  • Amazon Connect

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 5%
    Less than 99.0% but equal to or greater than 95.0% 15%
    Less than 95.0% 100%

    Amazon Connect Full SLA

    Customer Engagement
  • Amazon Data Firehose

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Data Firehose Full SLA

    Analytics
  • Amazon DataZone

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon DataZone Full SLA

    Analytics
  • Amazon Detective

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Detective Full SLA

    Security, Identity & Compliance
  • Amazon DevOps Guru

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon DevOps Guru Full SLA

    Machine Learning
  • Amazon DocumentDB (with MongoDB compatibility)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DocumentDB (with MongoDB compatibility) Full SLA

    Databases
  • Amazon DynamoDB (Global Tables SLA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.999% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DynamoDB (Global SLA) Full SLA

    Databases
  • Amazon DynamoDB (Standard SLA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DynamoDB (Standard SLA) Full SLA

    Databases
  • Amazon ECS Anywhere

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon ECS Anywhere Full SLA

    Containers
  • Amazon Elastic File System (EFS) One Zone

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EFS (One Zone) Full SLA

    Storage
  • Amazon Elastic File System (EFS) Standard

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EFS (Standard) Full SLA

    Storage
  • Amazon Elastic Block Store (Region Level)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Block Store (Region Level) Full SLA

    Storage
  • Amazon Elastic Block Store (Volume Level)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Block Store (Volume Level) Full SLA

    Storage
  • Amazon Elastic Compute Cloud (EC2) (Instance Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Compute Full SLA

    Compute | Containers
  • Amazon Elastic Compute Cloud (EC2) (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Compute Full SLA

    Compute | Containers
  • Amazon Elastic Container Registry (ECR)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Container Registry (ECR) Full SLA

    Containers
  • Amazon Elastic Container Service for Kubernetes (EKS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Kubernetes Service (EKS) Full SLA

    Containers
  • Amazon Elastic Load Balancing Service (Multi-AZ)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Load Balancing Service (Multi-AZ) Full SLA

    Networking & Content Delivery
  • Amazon Elastic Load Balancing Service (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Elastic Load Balancing Service (Single-AZ) Full SLA

    Networking & Content Delivery
  • Amazon Elastic Transcoder

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Transcoder Full SLA

    Media Services
  • Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ) Full SLA

    Databases
  • Amazon ElastiCache (Serverless and Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Serverless and Multi-AZ) Full SLA

    Databases
  • Amazon ElastiCache (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Single-AZ) Full SLA

    Databases
  • Amazon EMR

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EMR Full SLA

    Analytics
  • Amazon EventBridge

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EventBridge Full SLA

    Application Integration | Serverless
  • Amazon File Cache Service

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.5% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon File Cache Service Full SLA

    Storage
  • Amazon FinSpace

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FinSpace Full SLA

    Analytics
  • Amazon Forecast

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Forecast Full SLA

    Machine Learning
  • Amazon Fraud Detector

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Fraud Detector Full SLA

    Machine Learning
  • Amazon FSx (Multi-AZ for Amazon FSx for Windows File Server, Amazon FSx for NetApp ONTAP, and Amazon FSx for OpenZFS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx Full SLA

    Storage
  • Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP) Full SLA

    Storage
  • Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre) Full SLA

    Storage
  • Amazon GameLift (Instance-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Instance-Level) Full SLA

    Game Tech
  • Amazon GameLift (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Region-Level) Full SLA

    Game Tech
  • Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch) Full SLA

    Game Tech
  • Amazon GuardDuty

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GuardDuty Full SLA

    Security, Identity & Compliance
  • Amazon HealthLake

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon HealthLake Full SLA

    Machine Learning
  • Amazon HealthOmics

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon HealthOmics Full SLA

    Machine Learning
  • Amazon Inspector

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Inspector Full SLA

    Security, Identity & Compliance
  • Amazon Interactive Video Service

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Interactive Video Service Full SLA

    Media Services
  • Amazon Kendra

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Kendra Full SLA

    Machine Learning
  • Amazon Keyspaces for Apache Cassandra (Multi-Region Replication)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.999% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Keyspaces for Apache Cassandra (Multi-Region Replication) Full SLA

    Databases
  • Amazon Keyspaces for Apache Cassandra (Standard)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Keyspaces for Apache Cassandra (Standard) Full SLA

    Databases
  • Amazon Kinesis (Data Streams & Video Streams)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Kinesis Full SLA

    Analytics
  • Amazon Lightsail Instance and Block Storage (Instance-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Instance-Level) Full SLA

    Compute
  • Amazon Lightsail Instance and Block Storage (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Region-Level) Full SLA

     

    Compute
  • Amazon Lightsail Instance and Block Storage (Volume-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Volume-Level) Full SLA

    Compute
  • Amazon Lightsail Managed Databases

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 95.0% 10%
    Less than 95.0% 100%

    Amazon Lightsail Managed Databases Full SLA

    Compute
  • Amazon Location

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Location Full SLA

    Front-End Web & Mobile
  • Amazon Lookout for Equipment

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Lookout for Equipment Full SLA

    Machine Learning
  • Amazon Lookout for Vision

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Lookout for Vision Full SLA

    Machine Learning
  • Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical Translate) Full SLA

    Machine Learning
  • Amazon Macie

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Macie Full SLA

    Security, Identity & Compliance
  • Amazon Managed Blockchain

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Blockchain Full SLA

    Blockchain
  • Amazon Managed Grafana

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Managed Grafana Full SLA

    Management & Governance
  • Amazon Managed Service for Apache Flink

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Service for Apache Flink Full SLA

    Analytics
  • Amazon Managed Service for Prometheus

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Service for Prometheus Full SLA

    Management and Governance
  • Amazon Managed Streaming for Apache Kafka (MSK)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Streaming for Apache Kafka (MSK) Full SLA

    Analytics
  • Amazon Managed Workflows for Apache Airflow (MWAA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon MWAA Full SLA

    Application Integration
  • Amazon MemoryDB for Redis

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon MemoryDB for Redis Full SLA

    Databases
  • Amazon MemoryDB for Redis (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon MemoryDB for Redis (Single-AZ) Full SLA

    Databases
  • Amazon Messaging (SQS, SNS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Messaging (SQS, SNS) Full SLA

    Compute
  • Amazon Monitron

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Monitron Full SLA

    Machine Learning
  • Amazon MQ

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon MQ Full SLA

    Application Integration
  • Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph) Full SLA

    Databases
  • Amazon Neptune (Single DB Instance and Single-AZ Graph)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Neptune (Single DB Instance and Single-AZ Graph) Full SLA

    Databases
  • Amazon Nimble Studio

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Nimble Studio Full SLA

    Media Services
  • Amazon OpenSearch (Single AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch (Single AZ) Full SLA

    Analytics
  • Amazon OpenSearch Service (Multi-AZ with Standby)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch Service Full SLA

    Analytics
  • Amazon OpenSearch Service (Multi-AZ without Standby)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch Service Full SLA

    Analytics
  • Amazon Personalize

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Personalize Full SLA

    Machine Learning
  • Amazon Q Developer

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Q Developer Full SLA

    Machine Learning
  • Amazon Quantum Ledger Database (QLDB)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Quantum Ledger Database (QLDB) Full SLA

    Databases
  • Amazon QuickSight

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon QuickSight Full SLA

    Analytics
  • Amazon RDS Proxy

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but equal to or greater than 99.0%10%
    Less than 99.0% but equal to or greater than 95.0%25%
    Less than 95.0%100%

    Amazon RDS Proxy Full SLA

    Databases
  • Amazon Redshift (Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Multi-AZ) Full SLA

    Analytics
  • Amazon Redshift (Single-AZ Multi-Node and Serverless)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Single-AZ Multi-Node and Serverless) Full SLA

    Analytics
  • Amazon Redshift (Single-AZ Single-Node)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Single-AZ Single-Node) Full SLA

    Analytics
  • Amazon Rekognition

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Rekognition Full SLA

    Machine Learning
  • Amazon Relational Database Service (Amazon RDS) (Multi-AZ DB Instance and Multi-AZ DB Cluster)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Relational Database Service (RDS) Full SLA

    Databases
  • Amazon Relational Database Service (Amazon RDS) (Single-DB Instance)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Relational Database Service (RDS) Full SLA

    Databases
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