Sold by: Byte Information Technology
Multi-product
A targeted Amazon Connect Health Assessment that quickly pinpoints configuration and operational risks while identifying high‑value optimisation opportunities. Customers receive clear, prioritised actions to strengthen reliability, scalability, and business impact on AWS.
Overview
This offering delivers a structured Amazon Connect Health Assessment to help organisations evaluate and optimise their Amazon Connect production contact centre on AWS. It includes a facilitated discovery session to identify current pain points and strategic objectives, followed by an in‑depth, in‑platform review of Amazon Connect capabilities such as voice, chat, email, outbound channels, contact flows and routing, AWS Lambda integrations, core configuration, usage patterns, and high‑level security and access controls.
Integrations are reviewed directly within the Amazon Connect platform to assess how they are referenced and invoked, identifying key dependencies and usage patterns without inspecting external systems. All findings are documented in a formal health assessment report that highlights risks, strengths, and improvement areas, with clear alignment to stated business and operational goals.
The engagement concludes with up to five prioritised recommendations designed to improve platform health, stability, scalability, and operational effectiveness. This offering is suitable for customers using Amazon Connect on AWS, with associated services such as AWS Lambda, and seeking expert guidance to strengthen the performance and resilience of their cloud contact centre environment.
Use cases
Call Center Analytics
This use case improves contact centre analytics by evaluating how Amazon Connect data is captured and used for operational insight. The assessment reviews reporting configuration, usage patterns, and core data sources such as contact trace records to identify gaps, risks, and optimisation opportunities. The outcome is prioritised recommendations to enhance visibility, support data‑driven decisions, and better align analytics with business goals.
Omnichannel Customer Support
This use case supports omnichannel customer support by assessing how Amazon Connect channels—voice, chat, email, and outbound—are configured and orchestrated to deliver a consistent customer experience. The health assessment reviews contact flows, routing, and supporting integrations to identify gaps, risks, and optimisation opportunities across channels. The outcome is prioritised recommendations to improve channel consistency, scalability, and operational effectiveness on AWS.
Details
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Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
A targeted health assessment for Amazon Connect that evaluates configuration, security, integrations, and operational performance—delivering clear insights and prioritised recommendations to improve stability, scalability, and business outcomes on AWS.
As an official AWS Partner Network Consulting Partner, Byte's certified AWS specialists will work with you to design and deploy Amazon Connect solutions spanning multiple AWS services.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
This solution focuses on native and supported integrations within the AWS ecosystem, including Amazon Connect integrations with AWS Lambda, Amazon DynamoDB, Amazon S3, AWS IAM, Amazon CloudWatch, and API Gateway. Where applicable, it also reviews external integrations such as CRM platforms (e.g. Salesforce or Dynamics 365), identity providers (e.g. SSO via SAML), and downstream reporting or analytics tools, assessing how securely and effectively they are implemented. The assessment does not introduce new integrations, but evaluates existing ones for reliability, security posture, and operational fit against AWS best practices.
Legal
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