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Reviews from AWS customer

35 AWS reviews

External reviews

234 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Aziz-Ahmed

The solution has an easy-to-use interface and can be used as a perimeter firewall

  • July 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

We used Fortinet FortiGate IPS as a perimeter firewall in our data center and offices. Major offices with more than 50 people were using Fortinet FortiGate IPS.

What is most valuable?

Fortinet FortiGate IPS has an easy-to-use interface and configuration. The solution supports protocols like OSPF and BGP.

What needs improvement?

The solution’s stability could be improved because we sometimes face some drops. It was not due to the box, but it was due to some misconfiguration on our end.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for three years.

What do I think about the stability of the solution?

I rate Fortinet FortiGate IPS a nine out of ten for stability.

What do I think about the scalability of the solution?

Fortinet FortiGate IPS is a very scalable solution. We had very few users using the solution in our data center. Around 50 users use the solution in our offices.

How are customer service and support?

The solution's technical support is quite good.

How was the initial setup?

The solution's initial setup is quite simple. We could transfer the configuration file from the earlier FortiGate, and we were up and running in a very short time.

What about the implementation team?

Fortinet FortiGate IPS was deployed in our organization through a vendor. Since Fortinet FortiGate IPS is very simple to use and very easy to configure, its deployment time is very less.

What was our ROI?

You can recover the investment of Fortinet FortiGate IPS in a short time. The solution is not that pricey.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate IPS' licensing is quite simple to understand.

Which other solutions did I evaluate?

Before choosing Fortinet FortiGate IPS, we evaluated Check Point. We chose Fortinet FortiGate IPS because Check Point was quite pricey.

What other advice do I have?

We used the latest version of Fortinet FortiGate IPS.

We require a basic network engineer for the deployment of Fortinet FortiGate IPS.

Overall, I rate Fortinet FortiGate IPS an eight out of ten.


    Casper Spies

Comprehensive solution for SD-WAN management with UTM protection

  • July 21, 2023
  • Review provided by PeerSpot

What is most valuable?

The most valuable features we found are the SD-WAN, FortiGate SD-WAN, and the standard UTM protection, among others.

What needs improvement?

If someone doesn't have a certified or skilled technician/engineer, certain configurations, like setting up VLANs and SD-WANs, might not be difficult but can be simplified within FortiGate. The areas that might require more expertise are related to setting up VLANs and configuring SD-WANs, among others.

Therefore, the setup process could be made simpler. 

For how long have I used the solution?

I've been working with FortiGate Next-Generation Firewall for three years. We are currently working with its latest version.

What do I think about the stability of the solution?

I would rate it as a nine. It is a stable solution.

What do I think about the scalability of the solution?

I would rate the scalability a five out of ten. It is not very scalable because scalability depends on the model. For instance, the FortiEdge, which is the entry-level model (the smallest model), supports up to about 15 users. Then the next model supports up to around 30 to 40 users, and the following one supports a hundred users. The price increases significantly with more users, which can be a concern.

If I make a guesstimate, I'd say about 20 to 30 of our clients, but they all have multiple branches. So, in total, we have about 200 FortiGate firewalls deployed for our customers, spread across 20 to 30 clients.

Most of our clients fall under the medium to enterprise category. We have clients from financial institutions and big corporate organizations. It's not an entry-level solution, as it might be challenging for small businesses to afford.

How are customer service and support?

Based on the support we receive from our supplier, who is a reseller or vendor of FortiGate, I would rate it at about six. Because it takes time to get support from the vendor. So it is not very fast.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate my experience with the initial setup six on a scale of ten, where one is difficult and ten is easy. The initial setup of the solution is not difficult; if you have an engineer with certification and experience on other firewalls. For them, it's relatively easy. However, someone without certification and experience with other firewalls might find it a bit more challenging to grasp the FortiGate format and its platform layout.

FortiGate is primarily deployed on-premises. We also have a cloud option for certain referrals with tier-three engineers. We have it in our own data center in our cloud, and we also provide it to some of our customers. However, most of the ones I sell are for end customers, and they typically choose the hardware for on-site deployment.

What about the implementation team?

The duration of the deployment can vary depending on different factors. The timeline can involve various stages, such as ordering from overseas, ensuring stock availability, and finally, setting it up for a specific project. As such, the duration can differ based on these factors. 

Eventually, once we have the stock, we can set up the firewall within about an hour.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing in the middle, around five out of ten. It also depends on how you sell it. If you want to sell it as a one-time purchase, then I'd put it at a seven. But if you amortize it, it can go down to a four because some customers prefer to pay it off over thirty-six months, as the licensing is for that duration.

There are additional costs to the standard license. While the standard licensing fees include UTM and a few other features, for additional features like FortiAnalyzer, FortiManager, and other PCs that you might need, there are additional costs. For features like FortiManager and FortiAnalyzer, the additional costs do add up. So, while getting the entry-level firewall with basic UTM protection and web filtering is not too bad if you want to add features like analyzer reporting, cloud managers, and FortiManager, the costs can become significantly higher.

What other advice do I have?

Overall, I rate the solution an eight out of ten.


    reviewer2238438

A reasonably priced product that can be used by small, medium, and enterprise-sized businesses

  • July 19, 2023
  • Review provided by PeerSpot

What is our primary use case?



What is most valuable?

FortiGate Next Generation Firewall can be described as the most complete solution.

What needs improvement?

When considering the policy of the vendors, they do not offer much of a discount policy, making the licensing model an area that needs improvement.

For how long have I used the solution?

I have experience with FortiGate Next Generation Firewall for many years. My company is a reseller of the solution.


What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

I recommend FortiGate Next Generation Firewall for small, medium, and enterprise-sized companies.

It is a scalable solution since Fortinet offers many other products.

How are customer service and support?

My customers are satisfied with the technical support provided by Fortinet.

What's my experience with pricing, setup cost, and licensing?

In my opinion, the pricing of the product is reasonable.

What other advice do I have?

FortiGate Next Generation Firewall is a good product.

I rate the overall product between eight to ten out of ten.


    David Nchinga

A brilliant next-generation device with an SD-WAN that facilitates remote access

  • July 13, 2023
  • Review provided by PeerSpot

What is most valuable?

The most valuable feature of FortiGate Next Generation Firewall is its SD-WAN. The way it has been structured makes life easier. We have used it for remote access, especially at the height of COVID. It works very well.

What needs improvement?

There are times when we would want to set an IP address on a physical interface and then attach secondary IPs or sub-interfaces on that. I'd like to have as many as possible. There's a limitation wherein you can only have about 30 virtual or secondary IPs on a particular interface. I would like that to be expanded to 254 or 256 secondary IPs.

For how long have I used the solution?

I have been using FortiGate Next Generation Firewall (NGFW) for five years.

What do I think about the stability of the solution?

I rate FortiGate Next Generation Firewall ten out of ten for stability.

What do I think about the scalability of the solution?

The good part of the solution is that you can have Virtual Domains (VDOMs) that allow you to use it for multiple use cases. Around 20,000 users are using FortiGate Next Generation Firewall in our organization.

I rate FortiGate Next Generation Firewall an eight out of ten for scalability.

How are customer service and support?

Whenever I have a problem and have to call their technical support team, I can email them. In the next few minutes, we'll get on a Zoom or Teams call and exchange notes.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup was easy. I rate FortiGate Next Generation Firewall an eight out of ten for the ease of its initial setup.

What about the implementation team?

The solution's deployment does not take long. If everything goes fine, you will complete the initial configuration in an hour and test afterward. The testing phase is where you face issues. If you are migrating from another device to FortiGate, you would want everything that was running previously to run even on the newer one.

Three people were required for the solution's deployment, including an external person, myself, and a colleague.

What's my experience with pricing, setup cost, and licensing?

I rate FortiGate Next Generation Firewall a five out of ten for pricing.

Which other solutions did I evaluate?

I learned from some reviews that FortiGate ranks quite highly compared to Palo Alto and Check Point. Considering our budget, we thought we could manage with FortiGate Next Generation Firewall.

What other advice do I have?

I would strongly recommend FortiGate Next Generation Firewall to others because it's a brilliant next-generation device.

Overall, I rate FortiGate Next Generation Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Claude Mualuko

A highly scalable product with an amazing support team and a user-friendly interface

  • July 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for multiple firewalls like edge and data center firewalls.

What is most valuable?

The solution’s interface is pretty user-friendly. It's easy to come up with policies and basic configurations. It is pretty straightforward.

What needs improvement?

Once in a few months, there is a vulnerability in the OS. The product has to be upgraded every few weeks.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

Our customers range from small to medium businesses. I rate the tool’s scalability a ten out of ten.

How are customer service and support?

Support is amazing.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the ease of setup a nine and a half out of ten.

What about the implementation team?

On average, deployment takes two or three days. Usually, a person from the customer’s side and I deploy the solution.

What other advice do I have?

The product is a good choice. It will not be a headache for the IT team. It is very common on the market. Overall, I rate the solution an eight out of ten.


    Azharudheen Parangodath

Provides efficient features for malware analysis, but its pricing needs improvement

  • July 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the FortiGate IPS solution to analyze malware. When we receive attacks, we analyze the IPs.

What is most valuable?

The product has an inbuilt IPS software. We can configure it to block specific anonymous attacks that are happening.

What needs improvement?

They should provide us with a CSV number for patch updates. It will help us block specific signatures as well.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for four years. We are using the latest version.

What do I think about the stability of the solution?

The product is stable, but we need to monitor IPs as new patches are released daily. Attackers will use these new patches to develop new attack methods and signatures. We need to ensure that our FortiGate IPS is up-to-date with the latest patches. We can get the logs and see if anything we have detected is suspicious. It includes programs, applications, files, or anything else. We investigate suspicious activity and act appropriately, such as blocking IP addresses or updating policy analytics.

What do I think about the scalability of the solution?

The product is scalable. I sometimes have enterprise clients, but my client base is mostly small businesses. We have to implement the entire setup for them. In addition to the endpoint solution and firewall, we need to create IP addresses for users and define their services. Then, we can protect these resources from FortiGate by enabling the IPS upgrade.

How are customer service and support?

There is a customer support portal number. We can create a case there and upload our details. They provide support services instantly.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. The default CSV is already updated so that we can block those threats. We have to update the block list from the policy settings.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. I rate its pricing a six out of ten.

What other advice do I have?

Enterprises use Fortinet FortiGate IPS because it protects government or critical infrastructure networks. For small businesses, IPS may be sufficient. Overall, I rate it a six out of ten.

Which deployment model are you using for this solution?

On-premises


    Himbert Leung

The solution helped improve our security through its encryption and integrated security features

  • July 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use FortiGate Next Generation Firewall for network protection using its DMZ network.

How has it helped my organization?

The solution has helped our network security.

What is most valuable?

There are multiple features I have found to be valuable, such as encryption and integrated security features.

What needs improvement?

The management consoles can be improved. I have used them before, and they are not so good.

For how long have I used the solution?

I have been using FortiGate Next Generation Firewall for over two years.

What do I think about the stability of the solution?

I would rate the solution eight out of ten points for stability.

What do I think about the scalability of the solution?

I rate the solution eight out of ten points for scalability. Over 200 people use it, some of whom are in IT.

Which solution did I use previously and why did I switch?

I used Palo Alto more than a year ago at my previous job.

How was the initial setup?

The initial setup was easy, I rate it a nine out of ten. Deployment took several days, involving one or two people. The steps involved in the process are design, configuration and implementation, testing and implementation, and also some fine-tuning.

What's my experience with pricing, setup cost, and licensing?

I would rate pricing to be about four or five out of ten, it is reasonable.

What other advice do I have?

I recommend this solution because the price is reasonable and the performance is quite good. Overall I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises


    JayPrajapati

A feature-rich solution that offers application blocking, web protection, and IPS, with a need to improve its support and pricing

  • July 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

The main use case of FortiGate Next Generation Firewall (NGFW) is that it is used to search for a firewall whenever we need to connect multiple sites to a VPN. At times, the solution needs a web filter or a particular filter. With the IPS and the cloud protection on the gateway, we are also looking for a firewall that can act as zero-depth protection.

What is most valuable?

The solution's most important feature is that it will work on the app whenever we block the application order, making it a plus point for the NGFW firewall. The solution also works with all the other web protection aspects, because of which we get everything in a single box.

What needs improvement?

There are multiple firewalls, and I mainly worked with Sophos and FortiGate. To weigh the pros and cons, different types and aspects should be considered in different firewalls.

The support for FortiGate in the Indian region can be improved along with the scalability. The pricing of the solution is expensive, so it could be cheaper.

For how long have I used the solution?

I have worked as a system integrator with FortiGate Next Generation Firewall (NGFW) for five years.

What do I think about the scalability of the solution?

We can say that the solution's scalability is moderate. It is not that easy, nor too hard. If the technician is sound, then he can understand the solution easily.

Our customers include small, medium, and enterprise businesses.

How are customer service and support?

In India, support takes some time. If the call gets connected outside India, then it is very good. SonicWall has the best support, and Sophos also offers good support. For FortiGate, the support in the Indian region can be improved. 

As for the rating, I would say that FortiGate offers very good support. Once we get the support, it is very good. However, the support team is not connecting as easily as we require. If the issue is too critical, the process becomes more complicated for us. I rate the support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I mainly worked with Sophos and FortiGate. I have used different solutions depending on the customer's requirements. We can suggest a particular solution to a customer based on their needs. Every firewall solution has its own pros and cons, which we just bifurcate as per the customer's requirement.

How was the initial setup?

The initial setup is easy if I am going to talk about Sophos' and FortiGate's installation. It is easy to install. There is not much complexity involved.

As for deployment, it depends on the customer's requirements. But the average time is 3 to 4 hours. At times, deployment takes 12 to 13 hours, but it depends on the model and the configuration.

It takes two engineers to deploy the product. One of them is the deployment engineer, and one is an architect.

The solution is deployed on-premises.

What's my experience with pricing, setup cost, and licensing?

The solution is more expensive than Sophos. It could be cheaper. The licensing is on a yearly basis. We have had it for about three years. We must only pay extra for the license, additional requirements, and the hardware box.

What other advice do I have?

I am fine with the solution's interface. The solution is easy to use. FortiGate Next Generation Firewall (NGFW) is a base product, and anyone can use it. I recommend it to those planning to use it.

There is not much maintenance for FortiGate Next Generation Firewall (NGFW). OEM provides the support. Whenever it becomes complicated or any issues come up, we can call OEM directly, and they are always available to help.

Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises


    reviewer2227752

A simple firewall solution that helps to protect networks

  • July 10, 2023
  • Review provided by PeerSpot

What is our primary use case?

FortiGate NGF is used to protect customer networks. 

What is most valuable?

FortiGate NGF is simple compared to other firewalls. It is easy to use and you don't need any training. Any person with basic firewall knowledge can use it. 

What needs improvement?

The solution needs to integrate VPN features. 

For how long have I used the solution?

I have been working with the product for two years. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

FortiGate NGF is scalable. The number of users depends on the project and can be around three users. 

How are customer service and support?

FortiGate NGF's support responds fast. 

Which solution did I use previously and why did I switch?

I use Palo Alto and Check Point as well. 

How was the initial setup?

The tool's setup is easy. We used one resource to handle the deployment. The tool's deployment can take around one to two days to complete and depends on customer requirements. 

What other advice do I have?

I would rate the product a nine out of ten. 

Which deployment model are you using for this solution?

On-premises


    Ishtiaq Haider

A high performing Solution with a valuable GUI configuration feature

  • July 10, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is being used as a firewall. 

What is most valuable?

The GUI configuration is its most valuable feature. 

What needs improvement?

The licensing model and pricing need improvement.

For how long have I used the solution?

I have been using FortiGate Next Generation Firewall for the last four years. 

What do I think about the stability of the solution?

FortiGate Next Generation Firewall is a stable solution. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Fifty users are using the solution. I rate the scalability a ten out of ten.

How are customer service and support?

The technical support team is good, but we haven't reached out to them on our own. 

How was the initial setup?

FortiGate's initial setup is easy. The solution's deployment depends on the projects and the way clients use it. It takes approximately five days to deploy the solution. I rate the setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution.

What other advice do I have?

I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises