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Reviews from AWS customer

13 AWS reviews

External reviews

181 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Frank Nguyen

Secures remote work with advanced threat protection and efficient traffic management

  • April 03, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am using Palo Alto Networks VM-Series because almost all my application infrastructure is hosted on AWS. AWS supports deploying Palo Alto Networks VM-Series in their marketplace, and Palo Alto is a leader in security in the firewall market. I also use the GlobalProtect VPN from Palo Alto Networks.

What is most valuable?

Palo Alto Networks VM-Series is very strong in security features like antivirus, anti-spyware, and machine learning capabilities that help scan for antivirus and anti-spam. This ensures high security for internal and external traffic. They frequently update antivirus patterns and application threats, which provides reliable protection. I also value GlobalProtect VPN for supporting remote users as most of my employees work remotely. Additionally, Palo Alto Networks helps me visualize and manage network traffic effectively, blocking risky files and enhancing network security.

What needs improvement?

Currently, I do not have specific suggestions for Palo Alto Networks VM-Series improvements. I am happy with the rich features provided. As I have only used it for four months, I might need more time to explore and suggest enhancements.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series since December 2020, around four months.

What was my experience with deployment of the solution?

Deploying Palo Alto Networks VM-Series was a bit challenging. I rate it a six out of ten for ease, as it required going through extensive documentation to set it up. Deployment took nearly a week to complete.

What do I think about the stability of the solution?

I rate the stability of Palo Alto Networks VM-Series as seven out of ten. I have not experienced any major problems or downtime, but I haven't yet explored all its features.

What do I think about the scalability of the solution?

Currently, I do not have a clear answer about the scalability of Palo Alto Networks VM-Series as I have not scaled it yet.

How are customer service and support?

I have not directly used Palo Alto's technical support as I rely on vendor support. The vendor provides me with documentation when needed.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Before using Palo Alto Networks VM-Series, I used a physical box on-premises. The switch was due to moving all infrastructure to AWS, necessitating a virtual solution.

How was the initial setup?

The initial setup of Palo Alto Networks VM-Series was somewhat challenging, requiring extensive documentation review. I rate it a six out of ten for ease.

What about the implementation team?

I handled almost 100% of the deployment myself. However, for specific features, I consulted the vendor engineer, who provided online documentation for guidance.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing of Palo Alto Networks VM-Series as six or seven out of ten. The cost involves purchasing through a vendor, which might mark up due to the supply chain. I've had no complaints about Palo Alto's pricing.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Palo Alto Networks VM-Series, as it is a leader in the market.

What other advice do I have?

Overall, I rate Palo Alto Networks VM-Series an eight out of ten. I am happy with its performance and rich features.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Computer Software

Enterprise Grade

  • February 14, 2025
  • Review provided by G2

What do you like best about the product?
It's well known, has universal compatibility, frequent updates and customer support.
What do you dislike about the product?
The cookies stored for WAF appears to provide a security risk for non up to date browsers
What problems is the product solving and how is that benefiting you?
Keep privacy and internal data safe and at the bad actors at the perimeter of our infrastructure.


    patel k.

Next Generation firewall functionality and performance is good

  • February 03, 2025
  • Review provided by G2

What do you like best about the product?
The only firewall to classify traffic based on the accurate identification of the application is the best about Palo alto networks next Generation firewalls
What do you dislike about the product?
Palo alto Networks next -Generation Firewalls is more complex configration and cost to high and other available firewall option
What problems is the product solving and how is that benefiting you?
Palo Alto next generation firewall clear visible and easy to understand interface and monitoring and filtering network traffic and security


    Automotive

using Palo Alto firewall cloud base in the company as front firewall to manage all in traffic

  • January 22, 2025
  • Review provided by G2

What do you like best about the product?
easy to mange, fast to learn using the prodcut evern without training
What do you dislike about the product?
over all good, backup have issue to take from firewall
What problems is the product solving and how is that benefiting you?
adding first layer of secucity for the services


    Information Technology and Services

Robust, user friendly and of course truly next gen

  • January 17, 2025
  • Review provided by G2

What do you like best about the product?
appreciate Palo Alto's Next-Generation Firewalls for their robust security features and comprehensive threat prevention. The ability to inspect traffic at the application level, combined with real-time threat intelligence and deep packet inspection, provides excellent protection against both known and emerging threats. The intuitive management interface and centralized control make it relatively easy to configure and monitor, even for complex environments.
What do you dislike about the product?
The firewall can be quite expensive, which may be prohibitive for smaller organizations. The setup process can also be complex for those not well-versed in advanced security configurations. Despite these drawbacks, Palo Alto’s NGFW is a strong choice for businesses seeking comprehensive, enterprise-grade protection.
What problems is the product solving and how is that benefiting you?
The ability to inspect traffic at the application level, combined with real-time threat intelligence and deep packet inspection, provides excellent protection against both known and emerging threats.


    Vinayak J.

Review of the Palo Alto Firewall

  • January 16, 2025
  • Review provided by G2

What do you like best about the product?
1. Palo Alto has the best technical support team from an OEM perspective.
2. User-friendly dashboard.
3. Easy to configure.
4. Handles traffic well.
5. Security features.
6. Strong hardware capabilities.
7. Integration with other technology is easy.
8. A single user can implement the firewall in minutes.
What do you dislike about the product?
1. Most of the CVEs are present, but all are fixed.
2. Costly because it is a market-leading firewall.
3. Known issues found in the PAN versions.
What problems is the product solving and how is that benefiting you?
1. App ID related integration issues solved for AD users can connect with internal network with GlobalProtect. Also, users can log in to Palo Alto firewall with AD ID for administrative access.
2. Traffic issue - configure NAT and security policies properly.
3. Web server access from outside - configure DNAT and required configuration for external access.


    Abdiel W.

Palo Alto Networks Review

  • January 13, 2025
  • Review provided by G2

What do you like best about the product?
The ease of use of the equipmentos and the improvements the company continue to give as a provider for the customers. The customer support is very good.
What do you dislike about the product?
The prices for the VPN through cell phones are high.
What problems is the product solving and how is that benefiting you?
Protection for our network and the reliability of the equipment and software.


    Abdul Rauf Y.

A strong and reliable firewall solution.

  • January 02, 2025
  • Review provided by G2

What do you like best about the product?
I truly value how Palo Alto Networks’ firewalls deal with advanced threat detection. They excel at recognizing and neutralizing even the most intricate threats, which provides me great peace of mind. The interface is simple and user-friendly, ensuring an easy setup process. I believe that the effectiveness of these firewalls in handling advanced threat detection is remarkable, reliably averting potential dangers. All in all, it’s a dependable solution for safeguarding our systems and managing our policies with significantly reduced stress.
What do you dislike about the product?
Choosing something can be tough, as the setup process may seem overwhelming, particularly for newcomers. It’s also costly, with some features needing additional licenses that drive up the total cost. Nevertheless, once it’s operational, it performs effectively.
What problems is the product solving and how is that benefiting you?
We utilize Palo Alto firewalls to safeguard our network against external threats and to prevent unauthorized access. These systems enable us to detect and block malicious traffic prior to any potential damage. With centralized management and seamless integration with our existing tools, monitoring and response processes have been optimized. As a result, we have significantly minimized downtime and enhanced the security of our systems.


    reviewer1360608

Can overcome complex threat landscapes with robust threat intelligence and great reliability

  • December 24, 2024
  • Review from a verified AWS customer

What is our primary use case?

I am the team manager responsible for various security products. My customers use Palo Alto Networks products, and I am working with Palo Alto partners. We support a variety of solutions including Strata firewalls, Prisma SD-WAN, and Wildfire for advanced threat protection.

What is most valuable?

Wildfire, a sandboxing product, allows for analyzing malware in virtual machines. Its strength lies in threat intelligence, which is significant for proactive defense. Palo Alto's robust threat intelligence supports new updates, and I can open cases directly with their Threat Intelligence team. Customers appreciate the throughput and reliability of VM-Series Firewalls, as they can be managed efficiently through Panorama.

What needs improvement?

I find it difficult to reach technical support at Palo Alto Networks. Most customers go for partner-enabled support, which involves multiple layers, leading to delays. Additionally, the technical maturity level of support is not always high, resulting in dissatisfaction. The pricing of Palo Alto is relatively high, particularly for smaller companies.

For how long have I used the solution?

I have been familiar with Wildfire for nearly five years. I have been working with the VM-Series for nearly two years.

What do I think about the stability of the solution?

Palo Alto products are stable compared to others. Stability issues may arise when exceeding throughput limits, but hardware is generally very stable.

What do I think about the scalability of the solution?

Scalability is a strength of Palo Alto VM-Series. They are easy to upgrade, and with credit licensing, they scale effectively according to demand.

How are customer service and support?

I can give Palo Alto Networks technical support a six out of ten. It is very hard to reach, and the process can be lengthy and frustrating because support involves several layers.

How would you rate customer service and support?

Neutral

How was the initial setup?

Initial setup is easy, especially in public cloud environments where VM-Series can be obtained from the marketplace.

What was our ROI?

Our ROI is measured in terms of catch rate, however, customers often focus on the total price of the product rather than detailed ROI calculations.

What's my experience with pricing, setup cost, and licensing?

Palo Alto is expensive in terms of pricing, particularly when comparing features to cost. Their Premier Support is also very expensive and not widely chosen by customers.

Which other solutions did I evaluate?

I would recommend Check Point and Fortinet as alternatives for companies where the budget is a concern.

What other advice do I have?

I would recommend Palo Alto VM-Series to others and rate it an eight out of ten. However, for companies below midsize, it may not be a fit due to cost. For those companies, I suggest considering products like Check Point or Fortinet.


    Ahmad A.

Qa Engineer

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
The firewalls are improving during tge years and we are seeing a better protection against new threats
What do you dislike about the product?
I like most of the things and there is nothing i dislike
What problems is the product solving and how is that benefiting you?
It's organizing the access methods over the network