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3-star reviews ( Show all reviews )

    reviewer2847270

Integrated threat protection has secured remote access and now needs smoother monitoring integration

  • May 29, 2026
  • Review provided by PeerSpot

What is our primary use case?

I use Barracuda CloudGen Firewall for multiple functionalities. One function is an email security gateway. It also acts for network security protection, network security and threat protection, which includes IPS concepts, malware protections, zero-day threat detections, web filtering and URL categorization and application controller. Additionally, it works for secure remote access through VPN, and SD-WAN for multi-site connectivity, which provides intelligent traffic routing and optimization. There is a possibility of cloud integration as well. It also includes web application firewall capabilities, which takes care of web application security and provides email security services. However, this should be tied up with the email security gateway to the firewall because Barracuda has a separate product for email security gateway, which needs to be integrated with Barracuda CloudGen Firewall. Then, this use case would work.

What is most valuable?

I use Barracuda CloudGen Firewall for multiple functionalities including email security gateway, network security, threat protection, IPS concepts, malware protections, zero-day threat detections, web filtering, URL categorization, application controller, secure remote access through VPN, SD-WAN for site connectivity, intelligent traffic routing, and cloud integration. Additionally, it includes web application firewall features and allows email security, requiring integration with a separate email security gateway product.

What needs improvement?

When I consider what I dislike about Barracuda CloudGen Firewall, there are a lot of competitors in the market. Next-gen firewalls offer a lot of capabilities. From a capability standpoint, competitors would allow you to configure use cases according to your needs and improvements. However, when I worked on Barracuda CloudGen Firewall, the option towards configuring the use cases was quite limited. The second point that I would highlight is the integration towards data points. The integration towards monitoring devices was quite complicated comparatively to other devices. Other vendors were mostly plug and play technology, but with respect to Barracuda CloudGen Firewall, we needed to involve a lot of manual effort in terms of those integrations.

For how long have I used the solution?

I have been using Barracuda CloudGen Firewall for almost four to five years.

What do I think about the stability of the solution?

These kinds of stability issues happen in every tool. I will not blame or degrade Barracuda CloudGen Firewall in any means. The reason is that it was stable for us for a longer period of time. The support they provide during critical phases, such as the deployment of patches and other tasks, was adequate. During the deployment of patches and considering the uptime after the deployment of patches, the downtime and uptime are quite manageable for critical operations. They were on par on that stability portion.

What do I think about the scalability of the solution?

I think Barracuda CloudGen Firewall is good from a scalable standpoint. From a rating standpoint, I would give it an eight.

How are customer service and support?

I do get a lot of use cases to contact the technical support. One is starting from the integration standpoint and starting from the initial deployment standpoint. The deployment strategy was quite complicated considering the nature of deployment strategy that we have chosen. During the integration phases, we do contact their technical support.

I'll rate the technical support at an average of seven. The reason is they are good at certain phases of the support, and not at certain phases of the support. When I say certain phases of the support, when you are buying the product and when you are deploying at the initial phase, they are quite supportive because they wanted to establish their mark in the organization. But once everything is done and once when we are trying to configure the use cases or probably the integration phase with other tools, the support we expect at that phase of the project is not bad, but quite average. There might be a lot of reasons behind it as well. I do understand that because the kind of customer service that we would have adopted, there are a lot of customer service options available, such as gold or silver. Probably the option that we have chosen as an organization might not be better. I am not sure. But during the integration phase, I would say it is quite average. On a scale of ten, I rate it seven.

How was the initial setup?

The initial deployment strategy of Barracuda CloudGen Firewall was easy. They offer two kinds of deployment strategies. One is an on-premises solution, and the other one is a cloud-based deployment solution. Both offerings were good. We took the options that were viable and that suited our needs. They provided multiple options in terms of the deployment. Additionally, they offer a kind of tech specialist in terms of supporting your deployment, which eases the job from an organization standpoint and in terms of writing the use cases. The deployment strategy was adequate.

Which other solutions did I evaluate?

I have used Fortinet Firewall as a competitor. Fortinet was a different product with its own pros and cons. From an integration standpoint, when all these data points are more important in this current world, the only concern that I would note from Barracuda CloudGen Firewall standpoint is that during the integration standpoint, it was difficult for us to integrate with other monitoring tools in which we would monitor the events in a single centralized repository. The alternative option that we were using was Fortinet, but we stuck with Barracuda CloudGen Firewall due to its intelligence in terms of blocking the anomaly traffics and other capabilities.

What other advice do I have?

Maintenance is a common aspect of any product in which you maintain it on a regular basis irrespective of a patch update or anything. It is quite mandatory. Since the market is dynamic and due to evolving threats around the world, every vendor or every organization would be choosing a product based on the threat landscape and what is the threat for our suppliers. Barracuda is one of the suppliers for us. We need to stay on top of the threat and make sure that the maintenance is happening. Even if the product has reached the end of life, we need to understand till how much time that the particular product would get support from the vendor standpoint. If it is not, what is the other alternate option in terms of upgrading the product itself. Maintenance is a kind of bread and butter for every organization to take care of. My overall review rating for Barracuda CloudGen Firewall is seven out of ten.


    Samir-Paul

Improved hybrid connectivity and centralized control have supported branch networks but need simpler UI and stronger AI security

  • May 28, 2026
  • Review from a verified AWS customer

What is our primary use case?

Barracuda CloudGen Firewall is for cloud security because cloud service providers like Azure, AWS, and GCP provide interfaces where organizations need to install different firewalls to secure their infrastructure. The normal security gateway or three-layer firewall they offer is not sufficient to control current threats. Barracuda CloudGen Firewall can protect infrastructure from Layer 7 aspects.

Barracuda CloudGen Firewall is designed for organizations with multiple branches and hybrid cloud environments. It provides strong SD-WAN capabilities including intelligent routing, failover, and link optimization. For example, if a company has offices in different locations such as Pune, Bangalore, and the US, and the MPLS link fails, the firewall automatically switches traffic to broadband without any downtime. Additionally, connecting AWS VPC to on-premises networks is straightforward and secure.

What is most valuable?

The support for distributed and hybrid environments is the best aspect I appreciate about Barracuda CloudGen Firewall. It provides strong SD-WAN capabilities including intelligent routing, failover, and link optimization. If a company has offices in different locations such as Pune, Bangalore, and the US, and the MPLS link fails, the firewall automatically switches traffic to broadband without any downtime. Connecting AWS VPC to on-premises networks is straightforward and secure.

Another valuable feature is easy centralized management. From one single console, I can manage multiple firewall policies, rules, and updates very easily. From a security coverage perspective, it provides good security coverage including firewalling, IPS, VPN, web filtering, and malware protection. The most important aspect is that while enabling these features, it works in real life and functions very well according to the defined policy.

For mid-size and small-size organizations, a cost-effective solution is the fourth and most important point. If I were to buy a similar solution from competitors such as Palo Alto, Cisco, or Check Point, they offer this solution at a higher cost. Where cost is a concern for an organization, Barracuda CloudGen Firewall is a good choice.

Strong hybrid SD-WAN capabilities are the best feature I have seen. The availability has increased significantly due to good SD-WAN capabilities that bring features including intelligent routing, failover, and link optimization. If anything fails in a disaster scenario, the failover is very smooth, so the end user will not realize what exactly happened at the perimeter. Additionally, good link optimization capabilities improve user experience when accessing different public resources. Since we are moving from browser segments to application segments, a good strong link is necessary. From that perspective, it is very much easier to configure link optimization and user experience is excellent.

What needs improvement?

From a user interface perspective, I do not see that much cleanliness compared with other vendors such as Palo Alto and Check Point. While creating policies, some settings are hidden inside multiple menus, which makes it slightly confusing, and a person who has never used Barracuda CloudGen Firewall may need some time to learn that. The user interface and learning curve need to be more simple.

From an advanced threat perspective, AI-driven detection and deep endpoint integration may need some more improvement. Nowadays, to enable advanced threat protection, organizations may require some additional tools for complete protection. That is another improvement area.

From a performance and scaling perspective, I have seen that performance can be impacted when all security features are enabled. That is why I recommend that this solution is not ideal for enterprise-grade environments or organizations. Additionally, from an ecosystem and integration point of view, there is a smaller ecosystem compared to leading firewall vendors. Integration with third-party tools requires additional efforts. For example, integration with SIEM tools such as Splunk works but needs some manual setup. These are the improvement areas for Barracuda CloudGen Firewall in my view.

Nowadays, AI is everywhere, and every solution infuses AI for product portfolio enhancement. However, when we infuse AI, we need to take care of other aspects as well because AI can help us enhance our cybersecurity posture, but at the same time, it can be a nightmare that brings attackers. We need to use caution while enabling any AI-driven features. From an overall rating perspective, I would say it is medium. I do not see anything exceptional with the AI.

For how long have I used the solution?

I have used Barracuda CloudGen Firewall since my TCS days, and I have been using it for almost four to five years.

What do I think about the stability of the solution?

Barracuda CloudGen Firewall is a stable solution. I have not experienced any crashes or downtime. However, when all features are enabled, there are some performance spikes that occur.

What do I think about the scalability of the solution?

I can handle growth and larger workloads easily with Barracuda CloudGen Firewall. I do not see any problem with the scalability aspect.

How are customer service and support?

From a customer support perspective, I would rate it at eight. The knowledge base is also good. Whenever I faced any issues and searched the knowledge base, I found many solutions in place.

Which solution did I use previously and why did I switch?

I have not switched from anything, as I work with various products in my portfolio. I have worked with Barracuda CloudGen Firewall, Fortinet, and Palo Alto, so I have worked with all these leading vendors. As required, I need to work with different vendor solutions. For me, it is about the technology and the firewall. The vendor may be different, and based on the project, I need to work on different tools.

What was our ROI?

From a money saved perspective, it is almost more than fifty percent money saved. Due to its feature set, the user experience also improved by around fifteen to twenty percent.

What's my experience with pricing, setup cost, and licensing?

Although I am not directly involved in that particular segment, from what I understood from the pricing information, it is a very cost-effective solution compared with other well-known firewall vendors that are in the market.

Which other solutions did I evaluate?

I evaluated Fortinet and Palo Alto as solutions.

What other advice do I have?

From a user interface perspective, I do not see that much cleanliness compared with other vendors such as Palo Alto and Check Point. While creating policies, some settings are hidden inside multiple menus, which makes it slightly confusing, and a person who has never used Barracuda CloudGen Firewall may need some time to learn that. My advice to others looking into using Barracuda CloudGen Firewall is that if an organization is mid-size or small-size, it can easily use Barracuda CloudGen Firewall. However, if it is a large or enterprise organization, you must think it through. If an organization is moving into the cloud and has a smaller footprint, Barracuda CloudGen Firewall can be used because in the cloud, organizations are getting a clean pipe solution. It is easy to use it in a cloud environment with minimal application solutions. My overall rating for this product is six.


    Mariusz Banasiak

Security has protected our data centers but support gaps and limited expertise remain challenging

  • February 24, 2026
  • Review provided by PeerSpot

What is our primary use case?

Barracuda CloudGen Firewall is used to protect data in two data centers, including headquarters and data center H5O.

What is most valuable?

I am using calls functionality from DLP forwarding calls and SSL inspection in Barracuda CloudGen Firewall, and all of those are necessary to be used. I cannot qualify which is more important than others, but it is a complete product, and I am using all features.

What needs improvement?

I don't know about the centralized management console for managing policies in Barracuda CloudGen Firewall. We are not using it, and I don't know what that is. My vendor didn't provide me information about such a feature.

There are a lot of functionalities already present, but the problem is whether there is knowledge about the functionalities or stability.

Barracuda can make improvements for the next generation firewall product. In general, it is a very rare product in our market. More training and more learning for customers on how to use these products are needed. We are suffering from a lack of engineers in our market, so I am considering changing the product to a more popular one because it is not easy to recommend Barracuda, even this great product, but nobody uses it in Poland, and it is not easy to do anything. I know just one company which is supporting us.

Concerning the effectiveness of the filtering capabilities in Barracuda CloudGen Firewall, it happens sometimes that the classifications are misleading with wrong categorizations of what they use into the games or something into categories when it is definitely not in the category. I don't know from what reasons, but maybe it could be adjusted.

For how long have I used the solution?

I have been working with Barracuda CloudGen Firewall since 2016 in one location, and in the second one, it has been three years.

What do I think about the stability of the solution?

For stability, I would rate the next generation firewall stability of the product an eight.

What do I think about the scalability of the solution?

Regarding scalability and the ability to scale and expand with Barracuda CloudGen Firewall, there is no issue, so I would rate it a ten.

How are customer service and support?

I would rate the technical support for Barracuda CloudGen Firewall a six, as in the past, it was definitely better, but recently it has not been as good.

Which solution did I use previously and why did I switch?

I compared Barracuda CloudGen Firewall mainly with FortiGate.

How was the initial setup?

For the initial setup of Barracuda CloudGen Firewall, it was a bit more complex than simple; I would rate it at six on a scale from one to ten.

What about the implementation team?

I used a third-party company for the integration and setup of Barracuda CloudGen Firewall. I have some knowledge about the product and in-house capability, but I am relying on the third-party company for the purposes of integrations and new products.

Which other solutions did I evaluate?

The key reason I chose Barracuda over FortiGate is that I have been using Barracuda since 2016 or even 2015, and I am just used to it. It is stable, it is working, and there are no issues. However, to develop and use new features, I am lacking specialists, which is why it is not easy to expand with Barracuda CloudGen Firewall.

What other advice do I have?

I do not use the SD WAN capabilities of Barracuda CloudGen Firewall.

Threat protection feature in Barracuda CloudGen Firewall is working. I have not had much experience with other products, so I didn't support any issues with that module. It is working just fine.

I was a long-time strong fan of this product, but unfortunately, I will change the vendor for another one. Therefore, I cannot recommend it. If someone can set up things in-house with specialists, then it is quite a good product. There are not so many critical incidents, but probably mostly because it is not so popular. The pain point for me is support. In general, with a small scale, I was able to manage it myself, but with a wider scale, it is not possible to rely on in-house specialists, and there is no specialist available on the market. I would give this review an overall rating of seven.


    Phakedi Mphela

Optimizes bandwidth with SD-WAN and threat protection but needs faster support and automation

  • February 24, 2026
  • Review provided by PeerSpot

How has it helped my organization?

Barracuda CloudGen Firewall SD-WAN capabilities have helped optimize our customers' bandwidth usage significantly because we are moving from MPLS to SD-WAN.

What is most valuable?

The most valuable features in Barracuda CloudGen Firewall are the functionality of DPI and IDS, ATP, and we also use it in an SD-WAN operation as well, so it works well in the SD-WAN feature.

In terms of our routing and VPN capabilities, Barracuda CloudGen Firewall performs well.

The threat protection features of Barracuda CloudGen Firewall are good, and I appreciate their reporting capabilities. It is a very good tool to have, especially when you are using IDS and IPS to block SQL injection, buffer overflow attacks, and similar threats in real-time.

We use the cloud centralized management console for managing security policies.

What needs improvement?

There is room for improvement in terms of response time and first-level support quality.

Barracuda CloudGen Firewall needs to learn from FortiManager and Palo Alto, as I see that they have automation and their reporting is easier to generate compared to Barracuda CloudGen Firewall.

I would like to see built-in endpoint integration in the next release of Barracuda CloudGen Firewall, including EDR. They need to improve or at least have an AI-assisted traffic analyzer alert. Their support can be improved as well.

What do I think about the stability of the solution?

We have not had any issues while integrating Barracuda CloudGen Firewall with third-party solutions because the professional support was really helpful with the integration.

How are customer service and support?

I rate the technical support by Barracuda a four out of ten.

How was the initial setup?

The initial setup for Barracuda CloudGen Firewall is quite easy.

What about the implementation team?

The integration of Barracuda CloudGen Firewall with other products is good because we required assistance and professional help from the Barracuda team to come and help us, which was beneficial.

We have not had any issues while integrating Barracuda CloudGen Firewall with third-party solutions because the professional support was really helpful with the process.

Which other solutions did I evaluate?

The pricing for Barracuda CloudGen Firewall is a bit pricey compared to Palo Alto or Fortinet.


    Computer & Network Security

A Solid Choice for SASE: Barracuda Delivers

  • March 16, 2025
  • Review provided by G2

What do you like best about the product?
Ease of Use: The initial setup was surprisingly straightforward. The documentation provided by Barracuda was comprehensive, making the integration process much smoother than I anticipated. Setting up secure access for remote employees was quick and efficient, which was a big plus for our team.

Security Features: Security is paramount for us, and Barracuda SASE does not disappoint. The platform comes equipped with robust threat protection mechanisms, including real-time monitoring and automatic threat intelligence updates. I feel much more secure knowing our data is well-guarded.

Flexibility and Scalability: As our organization has grown, we've added more users and locations. Barracuda SASE has handled this expansion seamlessly. The ability to scale without a hitch has allowed us to adapt our network architecture easily.
What do you dislike about the product?
While the basic features are user-friendly, I've found that some of the more advanced settings can be complex. There were a few moments where I had to dive deep into the user manuals or reach out to customer support. A bit more intuitive design or additional tutorials on these features would enhance the experience.
What problems is the product solving and how is that benefiting you?
Barracuda Cloud-Native SASE has been a valuable addition to our cybersecurity toolkit. Its strengths in security and user experience outweigh the minor drawbacks I've encountered. I would recommend it to companies looking for a reliable SASE solution that prioritizes security and ease of management.


    Igor Jerebica

Next-generation security features improve network safety but management could be streamlined

  • March 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Barracuda CloudGen Firewall is as a central firewall to connect to the internet. It's mainly used in hospitality and industrial sectors.

What is most valuable?

The most valuable features of Barracuda CloudGen Firewall are its next-generation capabilities such as URL filtering and application control, which enhance security by allowing better management of network traffic and preventing unauthorized access. These features help secure the network when connecting to the internet, thus improving the overall security posture.

What needs improvement?

There should be improvements in the management aspect of the firewall. Specifically, it would be beneficial to merge the existing application policy with the main policy into a single unified policy to improve manageability. Some changes in the management features would enhance its usability.

For how long have I used the solution?

I have been a partner working with Barracuda CloudGen Firewall for five years.

What was my experience with deployment of the solution?

Deployment is a lengthy process. It requires replacing old components with new ones piece by piece, and there is a need for extensive fine-tuning afterward. The time required depends on the customer's environment and existing infrastructure.

What do I think about the stability of the solution?

I have encountered some stability issues, particularly with connectivity in the Barracuda portal. Version 8.0 had issues, but the newer version 9.0 seems to have improved performance regarding these issues. However, the customers using the portal are still on version 8.6.

What do I think about the scalability of the solution?

Barracuda CloudGen Firewall is quite scalable, and I would rate it a seven out of ten in terms of scalability.

How are customer service and support?

The technical support from Barracuda is very good. I would rate it nine out of ten.

How was the initial setup?

The initial setup of Barracuda CloudGen Firewall is moderately challenging. Initially, it may not be easy, but with experience, it becomes more manageable.

What's my experience with pricing, setup cost, and licensing?

Barracuda is reasonably priced in Slovenia. It is neither the cheapest nor the most expensive option available. The licensing is charged per year.

What other advice do I have?

For those planning to use Barracuda CloudGen Firewall, I recommend thoroughly reviewing the manuals, especially if you are new to it. It is different from other firewalls like Cisco or Palo Alto. Overall, I rate Barracuda CloudGen Firewall a seven out of ten. The management features are better on other firewalls, and there is room for improvement in this area.


    Yovanny Amariles

A comprehensive set of next-generation firewall technologies to ensure real-time network protection against a broad range of network

  • July 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the Barracuda CloudGen Firewall to monitor all incoming emails to our corporate domain. Additionally, we use the device to manage and control outbound traffic from our internal email servers. One of the most beneficial features of this solution is its ability to effectively control traffic.

What is most valuable?

Since implementing the Barracuda CloudGen Firewall, we've seen significant benefits, particularly in stopping a lot of unnecessary or dangerous emails. One key feature we value is the ability to train the solution with emails categorized as threats, giving it a learning capacity.

What needs improvement?

However, the solution isn’t perfect. It sometimes lets through emails incorrectlycategorized as safe but malicious. I believe the tool could be improved by incorporating artificial intelligence to enhance its email analysis capabilities, though I’m unsure if this feature is currently available.

For how long have I used the solution?

I have experience with Barracuda CloudGen Firewall for ten years.

What do I think about the stability of the solution?

We haven’t had any stability issues; the device is very stable, even without redundancy.

What do I think about the scalability of the solution?

In terms of scalability, the on-premise solution isn't very flexible. If our corporation's email volume increases, we’d need to change the device as it's impossible to form a cluster by adding another unit. But in the cloud environment, there are no scalability issues.

How are customer service and support?

We’ve had some issues where support didn’t provide clear solutions or explanations.

How was the initial setup?

Setting up the Barracuda CloudGen Firewall was easy. You must configure an IP and set up the domain and DNS servers.The deployment took about a month, and we configured it according to new rules. For example, we noticed it blocked certain needed emails, so we adjusted the settings. We also have the ability to configure both blocklists and allowlists, which adds more control but requires a bit more manual configuration.

What about the implementation team?

We only have one person responsible for maintaining the Barracuda CloudGen Firewall, and it’s easy to manage.

What was our ROI?

In terms of return on investment, it's good. We generate reports about the device's activity, including the emails it blocks, which prevents users from wasting time on commercial, unwanted, or spam emails.

What's my experience with pricing, setup cost, and licensing?

When the corporation purchases something, it follows a request-for-proposal process and the best price wins. So, I think Barracuda CloudGen Firewall is reasonably priced, though I’m not sure of the exact amount

What other advice do I have?

I’d rate the firewall a seven because it hasn’t been upgraded in recent years, and attacks keep evolving. We now need other consoles to complement it since it lacksdevelopment.


    Rudolf Z.

Barracuda CGFW

  • March 23, 2023
  • Review provided by G2

What do you like best about the product?
Ability to deploy CloudGen Firewalls in AWS, Azure and Google Cloud.
What do you dislike about the product?
There really are not any downsides to using the CGFW.
What problems is the product solving and how is that benefiting you?
As a MSP, you are easily able to deploy to client organizations and immediately provide network security.


    Daanish S.

Barracuda CloudGen Firewall is no fuss Firewall.

  • March 13, 2023
  • Review provided by G2

What do you like best about the product?
One of the Easiest Firewall to step up VPN.
Time based authentication is a big plus.
What do you dislike about the product?
Interface and Navigation is cluttersome.
What problems is the product solving and how is that benefiting you?
Allowing Remote users to securely connect to On-Premises resources through VPN.


    Gage Q.

Good and safe.

  • March 09, 2023
  • Review provided by G2

What do you like best about the product?
How easy it is to use is to navigate and find what you are looking for/what was sent to you.
What do you dislike about the product?
When opening the link for Barracuda CloudGen Firewall all i had to do to access my encrypted email was enter a new password.
What problems is the product solving and how is that benefiting you?
It was nice to have a second step to access a password.