Our use case for the solution involves managing and optimizing our organization's network traffic across multiple sites.

The platform has significantly improved our organization's network performance and security. It has simplified network management, reduced operational costs, and ensured seamless connectivity across all our sites.

The product's most valuable feature is its no-license requirement for SD-WAN functionality, significantly reducing operational costs. The ease of use, interactive GUI, and comprehensive security features are also beneficial.

The solution's command line interface could be improved to provide better support for low-level debugging and advanced configurations.

Additionally, features that streamline user management and integration with other Fortinet products would be advantageous.

I have been using Fortinet's SD-WAN solution for about three years.

The product is stable. I rate the stability a nine out of ten.

The solution is highly scalable, allowing seamless expansion as the organization grows. Adding new devices and managing them through FortiGate's centralized interface is straightforward.

The technical support services are good as long as the license is active. Without an active license, it becomes difficult to contact them.

I have used Meraki SD-WAN before. However, I prefer Fortinet's SD-WAN due to its cost-effectiveness and security features.

The initial setup was relatively straightforward, especially for basic SD-WAN functionalities. More complex configurations may require additional time and expertise.

We implemented the product with the help of our in-house team.

The platform is cost-effective as it does not require a separate license for SD-WAN functionality.

I evaluated other options, including Cisco and Aruba, but found Fortinet's SD-WAN superior for ease of use and integration with other Fortinet products.

I rate Fortinet FortiAuthenticator a nine out of ten.

We use FortiAuthenticator for two-factor authentication. It's working well.

Once you configure it properly, it runs fine. There's not much potential for misconfiguration if you understand where you're placing the authenticator and its purpose.

One thing I dislike is that if you have the software authenticator on a mobile device and that device is lost, it's difficult to remove.

If you have the FortiAuthenticator client installed on your mobile phone, and then you lose your phone, or the person leaves the company without uninstalling it, transferring that authenticator to another person is a bit tough.

It takes a long time, it is not immediate. Sometimes more than three days, because they say it's not a priority. That's one thing I think they need to improve.

We've been using it for almost five years. But nowadays, it's becoming more and more common because of compliance requirements. Companies are forced to use two-factor authentication, which is a must for compliance. Fortinet is leading in this area. Before, we were using VASCO.

I would rate the stability an eight out of ten. Overall, it is quite stable.

For us, it's not much, maybe 200 users use it currently. I would rate the scalability an eight out of ten.

Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it.

On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there.

It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support.

For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.

I used alternatives a long time ago, but not recently. I worked with all kinds of solutions when I was in the enterprise segment before coming to the SME segment. The enterprise segment is more demanding than the SME segment.

We are a solution-based company, not product-based. We discuss with clients to understand their requirements and then find the right product within their budget.

We do a lot of research to find the right product line that meets the client's needs without compromising performance. We offer cost-effective solutions for the SMB segment and provide first-level support, and then back-end support accordingly.

I've mainly been working with Fortinet, leading the solutions development. I've also worked with SonicWall and, before it was taken over by Fortinet, Cyberroam. Before that, I used to work with almost all product lines. I was one of the first Check Point-certified engineers, about 25 years ago. The first firewall was in '96.

However, we haven't started using FortiGate Cloud yet. I've been using the FortiGate appliance for quite a long time, almost 20 years now. The main problem we are facing in the UAE is the lack of upload speed. We get a one-to-ten ratio; for a 100 Mbps connection, we only get 10 Mbps upload speed. That is where we are getting stuck with FortiGate Cloud. It isn't working out well for us.

It is easy. If you know the technology, it is easy to implement. If you don't, then it will be difficult.

• Deployment time:

With testing and everything, it's a one-day job. Quite fast compared to other solutions.

You have to know where to click, what to install, and what to do. If you know the steps, it is easy. If you don't, then it will take maybe weeks or so.

• Integration Capabilities:

Once integrated with the firewall, it supports SSL VPN and the firewall itself. If integrated with the FortiAnalyzer, it supports Active Directory. The extent to which you deploy FortiAuthenticator depends on your specific needs.

Our organization are a solution provider and system integrator.

Implementation strategy:

We don't go to the client without first preparing in our lab. We prepare everything in the lab, ensuring we understand the product line. If possible, we try to implement it in the lab. We take the device, configure it, give training, and then return. We never take the product to the client site and test it there. We do our testing and study the capabilities in the lab.

Like all products, we never take any product to the client directly from ordering and then open it there. We test it and understand how it functions. Once we understand its capabilities and what is not possible, we are very clear on that. This way, our implementation time is very short and sweet. Since we are thorough, our service calls after sales are much lesser.

The return on investment for FortiAuthenticator is difficult to measure. It's a security tool that companies use because they're looking for security, and some are forced to because of compliance. It's not something that every company is implementing yet. But, in the future, it may become a compulsory feature on every device.

It's not a cost savings; it's an expense. However, on the security side, breaches can be reduced because of two-factor authentication. It's not a cost-saving measure, but it's a necessity for security and to prevent unauthorized access. For the SME segment, unless they're forced into it, they want to have protection to prevent unauthorized access. That's the thing.

The price seems okay. It's not that expensive compared to other authenticators. Especially the clients, like Fortinet VPN clients, it is free. Unless you take the full feature of the FortiClient, then they're charging. The SSL VPN client is free; it already comes with the appliance. That's one of the reasons why this product picked up so much during the pandemic. Others were not able to support that, but they had good spring and high sales during that time.

But now Fortinet've become arrogant. After the pandemic, they've become very expensive, increasing the price two or three times every year. We're getting information that the prices are increasing again.

The problem is that we give a budget price to the client for Fortinet next year, and then when we purchase it, we're paying a higher price. Then, clients ask why we're charging higher.

It's a one-time price per device. It's approximately $50 or $60 per user device. it's around that price. It is tied to the device, but now they have a new policy saying that we can transfer it.

Before, Fortinet did not allow us to transfer. That means once the hardware became obsolete, your license became obsolete, and you weren't able to transfer it. But now, with the new Fortinet policy from January or February, they allow us to transfer the authentication license from the old device to the new device used for authentication.

The pricing is not cheap. It's not very expensive compared to other services. I would rate the pricing a seven out of ten.

If you're keen about security and want to prevent hacking, two-factor authentication is a must.

I would recommend it to other users because it is a stable solution. Stability-wise, it is good. The only worry is the support. We try to figure out the issue ourselves, but if we can't find a solution, we have to open a ticket and wait for Fortinet to reply.

Overall, I would rate it an eight out of ten.

Our primary use case for the product is to enable two-factor authentication for our VPN solutions within FortiGate. Additionally, we utilize it to secure our FortiWeb tool security portal with two-factor authentication.

Improvements in the product could start from the dashboard, overall customization, and configuration. FortiAgent, installed on an end user's computer, provides two-factor authentication but lacks centralized management. This particular area needs improvement.

We've been using Fortinet FortiAuthenticator for around five years, staying updated with the latest version.

I rate the platform's stability as four out of ten. When they release new software, we sometimes encounter issues utilizing the box, and it takes almost 30 days to resolve them.

In just our organization, where we are a partner, there are around 100 Fortinet FortiAuthenticatorusers. However, we have implemented the solution for customers with up to 10,000 users.

I rate the scalability a ten out of ten.

The technical support team is helpful.

Our organization has a diverse portfolio of products, including Check Point and hardware such as switches, Xfinity Networks, Juniper, HP, and Dell.

We typically only need to perform installation updates or implement changes if infrastructure changes occur at the customer's end. This doesn't happen often, once or twice a year. When implemented correctly, it's not complicated to manage, so it isn't required. We have a team of five engineers responsible for deployment, maintenance, and all other operations related to the product.

The platform provides a user-based pricing model rather than a subscription pricing model. For instance, the virtual machine and license for 100 users amount to around $2000. Additionally, there may be additional expenses for features like FortiToken.

I rate the pricing an eight out of ten.

FortiAuthenticator enhances user authentication by integrating a database with user credentials, including logins and passwords. This integration enables the import of user data from various sources such as Active Directory, Microsoft, OpenLDAP, or RADIUS servers. Additionally, FortiAuthenticator supports adding a second factor for authentication, which can include options like Fortinet SMS, email tokens, or other methods.

The implementation has significantly improved access management within our organization. We have exposed certain portals like Avaya and Microsoft Exchange to the public internet by adding a two-factor authentication login process to these portals using the product.

The most critical feature in improving our security is the two-factor authentication feature. It also includes an agent that can be installed on a user's computer, adding another layer of security to the login process for computer access.

For these users, incorporating the second factor poses no problem. However, some less experienced users may need help adding and using the second factor during login. With assistance from our help desk and after a few attempts, these users find the process straightforward.

Integrating FortiAuthenticator with our existing infrastructure has been quite easy, especially considering our experience as a business partner of Fortinet. After several years of using and implementing the product for our customers, we've encountered no major issues. The process is simple, typically taking only a few implementations to become familiar with all the features.

I recommend it to others and rate it an eight out of ten.

We use the solution for identity access management. The people who manage our network devices use the tool as an SSO tool for security or interconnectivity. We use it for remote access, too. We use it in our environment and three of our clients’ environments. We haven’t faced any issues.

The product enables SSO. So we can avoid multiple authentications. We can have a single point of authentication and connectivity for VPN and remote access. The integrations work fine. It is very easy to integrate with the Fortinet environment.

The security space is changing. The product must provide passwordless and seamless connectivity. If a particular user is identified automatically, they should not be authenticated repeatedly with tokens. It should be seamless. It could be a physical device, hardware, or some digital identity. Once the user logs in, they must be able to connect seamlessly. The integration with third-party tools must be better.

I have been using the solution for four years.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability an eight out of ten. The solution is suitable for all company sizes.

Technical support is good.

The deployment is seamless. The product is cloud-based.

We deploy the solution in-house. Our team supports our clients and manages their environment.

The price is fine. I rate the pricing an eight and a half out of ten.

We haven’t tested it on a hybrid environment. We use FortiAuthenticator along with Active Directory. Active Directory has some issues. FortiAuthenticator as a database must be segregated or isolated. Then, it can sync with Active Directory. Cisco Duo is a competitor. However, if we have a FortiGate environment, FortiAuthenticator is a better choice for accessibility and identity management. I will recommend the product to others. Overall, I rate the solution an eight out of ten.

We use the tool for two-factor authentication. We use it for our remote VPN needs.

We use FortiToken. We have a perpetual license for 2FA. It's a one-time cost.

We are more focused on SSO applications. The vendor must provide a comprehensive solution for applications, security devices, and VPNs. The product must provide 2FA for applications.

I have been using the solution for six to seven years. I am using the latest version of the solution.

I rate the tool’s stability a six out of ten.

We have around 1000 users. I rate the tool’s scalability a seven out of ten. It depends on the license we purchase.

The deployment was not complex, but it is not quite easy to deploy it on the desktop. It took three to four hours. We took half a day because we were new to the product and our employees were also involved in other tasks. The network team in our organization maintains the solution. There are six people in our network team.

The product helps us in compliance and security. Nowadays, organizations must have 2FA for remote users. The tool has reduced our costs by 50%.

We pay a yearly support cost for the solution. It is very small. The cost of FortiToken is high. I rate the pricing a five out of ten.

We are currently looking at alternatives like ManageEngine. Other solutions like Cisco Duo provide additional features along with 2FA. ManageEngine is cheaper than FortiAuthenticator.

We did not look into other options because we used Fortinet’s firewall. I will recommend the product to others. Overall, I rate the product a six out of ten.

Fortinet FortiAuthenticator is used as an IAM tool.

The most valuable feature of the solution stems from how the product allows users to use tokens.

I recently was involved in an integration process involving Fortinet FortiAuthenticator, so I can't discuss whether the dashboard requires improvement. I know that I am not looking for a tool to offer the latest firmware or dashboard.

I can mention other products apart from Fortinet FortiAuthenticator that need improvement. There is always scope for improvement.

The customization capabilities of Fortinet FortiAuthenticator is an area of concern addressed by many of our company's clients who use the product, as they find it difficult to customize the product and include their logo and other areas that they require in the solution. The customization capability of Fortinet FortiAuthenticator is not very flexible. Some of the users of the product want to include the name of their institution in the product so that they can make it look more personalized, for which customization capabilities are required.

I have been using Fortinet FortiAuthenticator for two to three years. I operate as a system integrator in my company.

Scalability-wise, I rate the solution an eight out of ten.

My company caters to the needs of around six customers who use Fortinet FortiAuthenticator.

Whether Fortinet's technical support is helpful depends on factors like the time zone from which the user contacts Fortinet's support team.

I rate the technical support a nine out of ten.

I use Sophos, along with Fortinet FortiAuthenticator, since most of our company's clients find it hard to find something in their price range that they want as they are price-conscious. Many of our company's clients go for Sophos since it is a cheap product compared to Fortinet FortiAuthenticator. Some of our company's clients go for Fortinet FortiAuthenticator as it provides value for money.

The product's initial setup phase was easy. It is also easy to deploy.

The solution is deployed on an on-premises model.

The time taken to deploy the solution depends on the familiarity of the user with the solution. If you are familiar with the product, deploying it takes about a minute.

The licensing cost of the product may vary, and I may be able to say that the licensing fees fall under a range between 1,600 USD and 2,500 USD for around 100 users. Fortinet products are generally expensive. I rate the product price as two or three on a one-to-ten scale, where one is expensive, and ten is cheap.

My company does not get involved in the maintenance of the solution.

I recommend the solution to those who plan to use it.

I rate the overall tool an eight out of ten.

As a customer I’m currently testing the solution.

The solution's most valuable feature is its authentication capabilities.

You don't get a free version to automate alerts and access all features. For additional features, you will need to buy or sync it with other solutions.

I have been using the solution for approximately two to three years. I’m currently using version 6.4.6.

The solution is stable.

The product is scalable as it operates on the cloud.

The technical support is good.

The initial setup is straightforward. I deployed the product to test it.

The product is affordable.

It’s a good product for small and large enterprises. Overall, I rate it a nine out of ten.

We use the product network device authentication for Linux and Windows server integrations.

The product is good, cost-effective, and functionally efficient. It has a valuable capability to work as a virtual machine and integrate with Active Directory.

They could expand FortiAuthenticator's capabilities to accommodate a broader range of environments. It needs a user-friendly interface and intuitive console for those needing in-house solutions. Additionally, there should be a mobile-centric approach for remote control capabilities while proceeding.

We have been using Fortinet FortiAuthenticator for more than ten years.

The product is stable in our production environment.

We have 5000 Fortinet FortiAuthenticator users in our organization.

They could improve the response time for severe cases. At present, they reply within a day or two. However, they do provide good solutions.

We have used Cisco's firewall products before. In comparison, Fortinet is more user-friendly and easy to configure.

We require two administration executives to manage the product.

We provide implementation and maintenance support for all our customers.

The product has affordable pricing compared to other vendors. They offer valuable features considering the cost.

Fortinet FortiAuthenticator is a very popular and robust product in the market. They provide integration with third-party applications.

I rate it an eight out of ten.

I use Fortinet FortiAuthenticator to access VPN. Fortinet FortiAuthenticator is an easy-to-use solution.

I would like to see some email options for Fortinet FortiAuthenticator.

I have been using Fortinet FortiAuthenticator for one year.

I rate Fortinet FortiAuthenticator an eight out of ten for stability.

Around 200 users use Fortinet FortiAuthenticator.

I rate Fortinet FortiAuthenticator an eight out of ten for scalability.

Fortinet FortiAuthenticator’s initial setup is simple.

Overall, I rate Fortinet FortiAuthenticator an eight out of ten.

We connect FortiAuthenticator to different servers' active directories and use it for value authentication and VPN client authentication.

We use FortiAuthenticator for server login, terminal servers, Windows servers, and Linux servers. We have configured the solution for SSL VPN authentication with a Fortinet token.

The UI is user-friendly.

I've used the solution for three or four years.

Fortinet FortiAuthenticator is highly stable.

I rate Fortinet FortiAuthenticator's scalability a ten out of ten. Our clients are typically medium or enterprise-sized. Small customers typically don't use FortiAuthenticator.

We haven't raised tickets for FortiAuthenticator, but Fortinet's support is very good. We found a block in FortiGate, and I had to open a ticket in FortiMail, but the public documentation is very helpful.

The initial setup is easy. Only the Fortinet Access Control is difficult. The network access control solution is a difficult topic as well. It's not that the product is difficult. It's the environment, connecting to the switches, the firewalls, the zones, and the difficult appliances. FortiAuthenticator is easy to use and install.

However, I know FortiAuthenticator, so the initial setup was easy when I saw this product. The initial setup for all of the Fortinet products is typically easy.

The deployment time depends on the difficulty of the destination environment. Our last installation took four days. After that, we created the system's documentation, which took one day.

I rate Fortinet FortiAuthenticator a nine out of ten.