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Reviews from AWS customer

4 AWS reviews

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28 reviews
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4-star reviews ( Show all reviews )

    reviewer2102988

Fast mitigation, competitive pricing, and guaranteed SLA

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are a data center company. We have our own cloud, and we need to protect this cloud from DDoS attacks. That is why we have subscribed to Cloud DDoS as well as on-premise DDoS from Radware.

How has it helped my organization?

The solution is very good at blocking threats in real time.

We are using the management system. Through this management system, we can route the traffic to the scrubbing center. Because the scrubbing center is in India, latency is extremely low, and mitigation is very fast. This is the best part. The management system is initially very difficult because you do not know where to see and what to see. It took us around 5 months to become familiar with the management system. After that, things became crystal clear. The initial five months were difficult.

We get real-time alerts and real-time dashboards for all the issues and threats that keep coming. We can protect ourselves from attacks. Because they are visible on the dashboard, we can mitigate them.

We can mitigate attacks in a few seconds.

We have the SLA for attack detection. We have the SLA for attack mitigation. We proactively get alerts on volumetric attacks. We also have SSL-based attack protection. We have service availability SLA. We are able to provide standalone DDoS services as well as the DDoS solution in statefulness. These are a few of the things. In addition, we have on-demand volumetric mitigation. We always have volumetric mitigation. We have an attack model that is limited to the attack capacity, and we also have another model for unlimited DDoS attack capacity. These are all the basic differentiators and advantages that we are getting by default with this solution.

The false positives were quite high, but we have seen an almost 30% reduction in false positives in the last six months.

If we are under attack, initially, there is a slight impact in terms of user experience, but as the mitigation starts happening, this impact goes away. The user experience improves immediately after the attack is mitigated. So, when an attack happens, the legit users will experience a slight impact, but as soon as mitigation starts happening, this impact is reduced. In a way, the users do not get much impacted because the mitigation is very fast. With other solutions, mitigation is slow, whereas with the Radware DDoS solution, mitigation is very fast, so the impact time is much less.

We have got the highest level of service. We have the ERT premium services. The response time has not at all been an issue for us. We get a very good response.

It takes less than 10 seconds to detect an incident. The average time to mitigate an incident is from 3 seconds to 15 seconds.

Radware's scrubbing center is within India, so their SLAs are very good. Mitigation happens very fast. We do not have the scrubbing centers of other service providers in India, so mitigation happens outside. That is why there is a delay in the mitigation of DDoS attacks with other service providers. In the case of Radware, the scrubbing center is in India. That is the best part.

What is most valuable?

The most important part is that Radware DDoS integrates seamlessly and provides anomaly identification, real-time notifications, and security against DDoS attacks. It also helps us with multi-layer volumetric attacks. It shields us from global botnet threats.

We are getting proactive notifications on threats and mitigation. We are getting real-time security updates. We get very comprehensive reporting and analytics and guaranteed performance and SLA. For us, this is very important because if we do not have a guaranteed SLA, the product has no meaning.

The best part is that Radware DDoS has a scrubbing center within India. Whenever a DDoS attack happens, it is able to route all its traffic through the scrubbing center. This helps in guaranteeing seamless and hassle-free protection against DDoS attacks.

What needs improvement?

Radware's management is very proactive, but Radware's lower-level staff is not proactive. You need to do a lot of follow-ups. This is one point that they need to improve. If they improve this, they will be world-class because everything else is so good.

For how long have I used the solution?

It has been 3.5 years.

What do I think about the stability of the solution?

We found the system stable. It is an Israeli company. Most of the time, their products are stable.

What do I think about the scalability of the solution?

It is a cloud solution, so it is scalable. The mitigation capacity with Radware is extremely high, so we do not have to worry about that at all.

How are customer service and support?

When there is a problem and you contact their lower-level staff, they take their own sweet time to act. However, if you call their management, the resolution is very fast. Their management is very proactive and alert. In India, we have a relationship with the highest management of Radware, so things happen very fast for us, but this should not be the case. We should not be contacting their management for every issue. We should be only contacting the lower level staff. It is not a scalable model. I would rate their support an 8 out of 10.

Which solution did I use previously and why did I switch?

I have used F5, and I have used Akamai. I have also used Arbor. These are the three solutions I have used in my career but not in my current company.

Radware is better. The reason we have gone with it is that we have an excellent product, an excellent management team, and an excellent SLA.

How was the initial setup?

It is a cloud solution, but I also have an on-premise solution, so I have a hybrid solution.

Its deployment was not difficult. If you plan it properly, it is not difficult. It is very easy.

It does not require any maintenance from our side. Sometimes, some patches come in. They deploy those patches. We do not have to do anything.

What about the implementation team?

We had a service provider of Radware called RAH Infotech. They have been there with us.

We had a 2 member team that was responsible along with the partner.

What's my experience with pricing, setup cost, and licensing?

Its pricing is competitive. The licensing model is also very competitive. It is customizable, so there is no issue at all. They have given us whatever we have asked in terms of the pricing model and SLA.

I would rate it a 7 out of 10 for pricing. It is neither very high nor low. It is what is required.

Which other solutions did I evaluate?

We evaluated other services. Radware management was very approachable. That was one positive point. They helped us with the best solution with the best SLA.

What other advice do I have?

If you are looking for a stable solution, then Radware is an obvious choice.

Overall, I would rate this solution a 9 out of 10.


    reviewer2388417

100% availability, good dashboards, and ease of operations

  • April 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are a data center and cloud service provider. We are providing this as a service model to our customers. We are taking services and selling them to our customers. We will continue to provide services in consultation with the Radware team.

How has it helped my organization?

Security is the most important benefit. In security services, we need to get proactive information. After implementing Radware DefensePro, we have a dashboard, and we can do proactive detection. It helps us to be reactive as well as proactive to protect the customers.

Radware DefensePro provides a single dashboard for our operations team and the admin team. It is very convenient. All the information is available in a single place.

As a service provider, we are using the Radware SecOps dashboard as per our customer's requirements. It is always customized.

The Radware SecOps dashboard is quite useful. It is generally used by my team. I am not using it directly. My team uses it for day-to-day operations.

The Radware SecOps dashboard is easy to use. The interface is very user-friendly. This is the feedback that I am getting from my team.

Radware DefensePro is very useful for protecting our organization against DDoS threats and attacks. We evaluated it against a lot of its competitors and finalized it. It is definitely useful, and it serves the purpose.

We are serving the BFSI customers. There are also a lot of trading companies. We are able to meet the compliance requirements for the Internet traffic given by the Reserve Bank of India and SEBI.

Radware DefensePro is able to detect attacks in real-time. It does the detection and provides alerts in real-time as well. The action is something we need to take. My team has not reported any false negatives given by Radware DefensePro.

The proactive information and the dashboard of Radware DefensePro definitely give us comfort. It also helps me with online reporting for my customers, which is not in real-time, but whenever a customer asks for a report, we share the report with the customer.

Radware DefensePro has not helped us reduce downtime associated with attacks because we did not have any downtime previously. We have been lucky. The downtime was not there at all, but it is helping to maintain our uptime. We are able to maintain that now.

What is most valuable?

The dashboard is the best part, and there is also the ease of operations.

What needs improvement?

As a service provider, we are expecting the multi-tenancy feature on the dashboard and reporting side. It will help share reports with customers in real-time. They can directly see them online. We are working with their team on API integration with our portal. We will be able to achieve that, but it will take some time.

For how long have I used the solution?

I have been using Radware DefensePro for the last 4 years.

What do I think about the stability of the solution?

There were a few errors that we observed earlier, but their team was very proactive. During a PoC with one of the customers, we faced a lot of challenges, but their team was very proactive. It is a technology, so there will always be some challenges. We understand that, and any technical person will also understand it. How they are reacting to a situation is much more important and the support that they provide is much more important. I would rate it a 9 out of 10 for stability.

We have not faced any challenges with the service availability of Radware DefensePro. There is a 100% availability.

What do I think about the scalability of the solution?

It is scalable. Currently, we are giving it to small and medium organizations, and not to enterprises, because generally, enterprises have their own dedicated solution, and they have their own management team. We act as a reseller with them, not as a service provider. We have plans to increase its usage.

We have a 24/7 shift, and our SOC team comprises 45 people.

How are customer service and support?

We have not had any bad experiences, but there is always scope for improvement. That is the reason I would rate them a nine out of ten.

Which solution did I use previously and why did I switch?

In our environment, we are not using any other vendor. Our team and the Radware team work hand in hand. We have got one more big order. We are jointly working, so there is no question of selling any other solutions. We are partners. The CEO of Radware India is also a good friend of our CEO. There is also a personal connection there. We are not seeing anything where any other product will be involved.

How was the initial setup?

It is deployed on-premises in our environment, but we are selling it as a cloud to the customer.

Its deployment was a little bit complex because we did not have in-house expertise. The Radware team and their partner helped us to deploy it. The next deployment will be easy for us because we understand the technology now. The first time deployment was a little bit tedious for us because we did not have the knowledge of the product. In terms of duration, it took a couple of weeks after delivery.

We have not had many problems after the implementation because we had the support of their team.

There is maintenance from the upgrade point of view. Otherwise, there is no maintenance.

What was our ROI?

Investment in a security product is like an investment in insurance. It always seems costly, but when you face a problem, you see the value of it. Security services are always like that. Cost is one factor, and security is another major factor. You should know what you are protecting. Putting the cheapest solution may or may not put you in trouble, but when you are in trouble, nobody will be able to save you.

What's my experience with pricing, setup cost, and licensing?

It is expensive. I would rate it a 7 out of 10 for pricing.

What other advice do I have?

I would definitely recommend Radware DefensePro. We are a Radware partner, and we work jointly on any government or non-government RFPs.

We use load balancers and some of the other products from Radware. We use Alteon.

I would rate Radware DefensePro a 9 out of 10. We have not faced any challenges as such. It has protected us and our customers.


    reviewer1767993

Networks get protected from internet attacks but integration of newer algorithms can make it more efficient

  • February 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

The product offers network protection from internet attacks. It continuously monitors network traffic. Upon identifying threats, it generates alerts and initiates analysis to mitigate the impact of the excessive traffic.

What is most valuable?

The tool's machine learning and artificial intelligence help to prevent attacks by analyzing real-time traffic.

What needs improvement?

Radware DefenseFlow should add new features and algorithms to make it efficient.

For how long have I used the solution?

I have been using the product for three years.

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten.

What do I think about the scalability of the solution?

I rate Radware DefenseFlow's scalability a ten out of ten. My company has ten users who use it weekly.

How are customer service and support?

We have encountered difficulties in reaching the right people.

How was the initial setup?

The tool's deployment timeline depends on customization and can take several weeks. I rate the tool's ease of integrating with existing infrastructure an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate Radware DefenseFlow's pricing an eight out of ten.

What other advice do I have?

Radware DefenseFlow had multiple models and solutions. However, it is working hard work to simplify and make the solution a more integrated product. The product helps to keep our services stable even when we are under huge attacks. I rate it an eight out of ten.


    reviewer2172504

Reduces the concerns about attacks on the entire organization, allowing us to maintain uptime

  • April 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

We utilize Radware Cloud DDoS Protection Service to safeguard against unpredictable floating IP traffic. If the traffic exceeds the capacity of the on-site Radware Defense Pro product, the system will automatically switch over to cloud-based filtering.

How has it helped my organization?

Real-time threat blocking is highly effective in capturing attacks as they occur with near-instant response time. In my experience, it seldom causes any issues once detected.

Radware Cloud DDoS Protection Service reduces the concerns about attacks on the entire organization, allowing us to maintain uptime in situations where others might not be able to do so without this solution.

Radware Cloud DDoS Protection Service's response time is commendable. Their solution is highly responsive when we contact them, or in case of an attack where they need to initiate contact with us to collaborate on cloud mitigation.

What is most valuable?

The most valuable feature is the controller that determines when and how traffic can be moved to the cloud.

What needs improvement?

The current deployment heavily depends on the Radware team and requires improvement, particularly in the device configuration aspect rather than the cloud mitigation aspect. We encountered several challenges during deployment. We heavily relied on Radware's technical team to ensure the proper setup and configuration of VPN tunnels for cloud mitigation.

For how long have I used the solution?

I have been using Cloud DDoS Protection Service for several years.

What do I think about the stability of the solution?

Radware Cloud DDoS Protection Service is stable.

What do I think about the scalability of the solution?

I give Radware Cloud DDoS Protection Service an eight out of ten for scalability.

While the solution is capable of accommodating scaling up, it may take a bit of time to fully implement.

How are customer service and support?

I have had a positive experience with technical support. Whenever I submit a ticket regarding an issue, they promptly respond within a reasonable amount of time, depending on the severity of the case. They consistently guide me to a solution that addresses all of my concerns.

How was the initial setup?

I typically serve as an intermediary, coordinating various aspects to ensure everything runs smoothly. To clarify, our focus is primarily on wholesale services where we assist customers with deployments. My role involves managing projects to ensure successful product activation and deployment, acting as a project manager to oversee the process and ensure its smooth execution.

What about the implementation team?

We assist our customers with the implementation.

What's my experience with pricing, setup cost, and licensing?

When compared with other solutions, my end user is satisfied with the costs and believes that Radware Cloud DDoS Protection Service is worth the price paid. They found the solution to be effective within their budget.

What other advice do I have?

I give Radware Cloud DDoS Protection Service a nine out of ten.

For those searching for a more affordable option in the market, remember the saying 'you get what you pay for'. It's essential to explore various solutions and weigh all options carefully. Saving money is important, but sometimes it's necessary to spend a little extra to acquire a quality product that meets our expectations. Therefore, the cheapest alternative may not always be the best choice. Conducting thorough research is worthwhile to ensure we receive our money's worth.

We deployed the solution at both primary and disaster recovery locations to protect the end user's primary Internet access and backup connections in case they need to be utilized.

Radware sold us a solution bundle that included hardware, and in addition, the Cloud DDoS Protection Service was also included.

Be ready to allocate a considerable amount of time to collaborate with the Radware technical team in order to comprehend and effectively incorporate their product with your current Internet connection.


    Layla M.

Excellent solution to mitigate malware attacks on personal or business computers

  • September 05, 2019
  • Review provided by G2

What do you like best about the product?
I like this software because it provides protection to the devices that defends them from attacks from unknown malware, so this solution detects them through machine learning algorithms to block them, I also like that it allows us to monitor daily The network to assess if there is any vulnerability, provides easy to understand reports and they are the ones that help us discover if there is a new threat, it also has a very simple installation and offers a very attentive support team given that before any We can doubt to go to them being attended quickly and the best thing is that its interface is totally centralized and easy to use so the security administration is made simple.
What do you dislike about the product?
I have not found any dislike in this software since its service is really efficient and offers a support team that is always ready to help us with any questions.
What problems is the product solving and how is that benefiting you?
With this solution we can carry out audits and continuous monitoring of our business network in a way that allows us to detect any threat that you want to infringe on our devices, so thanks to this software we can work in peace because we are being protected at all times efficiently.
Recommendations to others considering the product:
If I recommend the use of this software since it is simple to use since it contains a centralized control panel, it is quite efficient and its support team is always available, so I consider it ideal for the protection of attacks from malware that usually harm computers for personal or corporate use.