The product's certification includes valuable features like consulting and verification. The workflows are straightforward to use and configure in the access requests feature. Additionally, the repository has many features where you can define primary and secondary owners. You can customize it the way you want.
Saviynt - Identity Cloud
SaviyntExternal reviews
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Has an easy setup process, but it needs more customization options
What is most valuable?
What needs improvement?
It is time-consuming to troubleshoot issues. Fetching data and transforming it to another system could be easier. There could be more customization options as customers have different environments and requirements. We need to go through other channels every time. It would save us a lot of time if more options were included. Apart from that, the documentation needs improvement as well.
For how long have I used the solution?
We have been using Saviynt for two years. We are using the 23.4 version.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have 7000 to 8000 users for Saviynt.
How are customer service and support?
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets. Instead, they should provide the solution or divert customers to a specific forum, as customers cannot fetch essential information from a database or repository.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Oracle and SailPoint.
How was the initial setup?
The initial is very straightforward. It takes a day to complete. The deployment process involves requesting Saviynt to fetch a tenant and download the component we need to install for the on-premise version. We can also deploy it on the cloud and integrate it as per requirements. We can use it once the connectivity is done and firewall ports are open.
We require one manager, one senior consultant or senior architect, and two to three developers to execute the process. However, the number of technical staff members depends on the use cases and time frame.
What's my experience with pricing, setup cost, and licensing?
The product is less expensive than SailPoint.
What other advice do I have?
I rate Saviynt a seven out of ten. It is not fully customizable. I advise others to work as a customer consultant apart from being an integrator.
Helps with identity governance and access provisioning
What is our primary use case?
We use the product to manage the identity life cycle in our organization. It also helps with identity governance. When our company has a new joiner, we use Saviynt to provision new account.
What is most valuable?
Saviynt is easy to configure and manage.
What needs improvement?
The tool is difficult to migrate.
For how long have I used the solution?
We have been using the solution for two and a half years.
What do I think about the stability of the solution?
Saviynt is stable.
What do I think about the scalability of the solution?
The tool is pretty scalable. My company has 60,000 users for Saviynt.
How are customer service and support?
The tool's premium support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
Saviynt's setup was easy and took two months to complete. Setup is fast but took time for us because we are not a small organization.
What's my experience with pricing, setup cost, and licensing?
Saviynt's pricing is acceptable and licensing costs are yearly.
What other advice do I have?
I would rate Saviynt an eight out of ten. You need to understand your business requirement and pay for the features that you require.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Saviynt: the Ideal IDM
What do you like best about the product?
Integration with a multitude of tools
Rich in features
Seamless integration with SAP
Security features
Access risk assessment feature
Access Certification feature
Rich in features
Seamless integration with SAP
Security features
Access risk assessment feature
Access Certification feature
What do you dislike about the product?
Certain features fail - for example, when a user changes roles within the organization, the entitlement changes. If the entitlement does not change, Saviynt removes the existing entitlement but does not re-issue the same, leaving the user without any entitlements. Also, the report and analytics section can be improved.
What problems is the product solving and how is that benefiting you?
Managing identity in our vast IT and OT infrastructure.
Inconsistent behavior
What do you like best about the product?
Rich set of features to orchestrate security systems
What do you dislike about the product?
The product is buggy. Some flows work once and get broken without any change to the system. The support teams lack professionalism.
What problems is the product solving and how is that benefiting you?
Letting the employees request access to different systems, grant or revoke them across systems.
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