Most of our customers want to block their websites, especially those in the financial sector. They desire access to only required websites while blocking the rest. We have also installed certificate-based scanning for inspection.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
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Enables secure website access while requiring enhanced SD-WAN configuration
What is our primary use case?
What is most valuable?
Sophos XG provides us with unlimited VPN users, which is very useful. Its in-built reporting functionality is also highly beneficial. Additionally, we are currently utilizing the threat intelligence features.
What needs improvement?
Sophos XG should concentrate on improving SD-WAN solutions. Currently, the in-built GUI doesn't support configuring SD-WAN. If configuration from the firewall itself was possible, it would be very useful for us. Presently, we rely on Sophos Central to make configuration changes.
For how long have I used the solution?
I have been working with Sophos XG for over six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as a six out of ten. There is room for improvement in the scalability aspects.
How are customer service and support?
The technical support from Sophos is good and satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Sophos XG is simple.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos XG is comparatively low. Compared to other firewalls, it is low in price.
Which other solutions did I evaluate?
I would compare Sophos XG to SonicWall. SonicWall has multiple features, including inbuilt endpoint security and a lot of features compared to Sophos XG.
What other advice do I have?
Overall, I would rate Sophos XG as a seven out of ten.
Sophos Firewalls: Ease of Use
What do you like best about the product?
I really like the ease of use and implementation. It has a very intuitive interface with lots of great capabilities.
What do you dislike about the product?
I don't like the fact that an SPF model is sold separately. It is a little frustrating that there are inconsistencies between the UI and CLI interfaces.
What problems is the product solving and how is that benefiting you?
Threat Detection
Security features improve protection while integration and resource management require enhancements
What is our primary use case?
We use Sophos XG in our organization for security purposes, managing around three hundred fifty computers and eighty servers.
What is most valuable?
The threat detection engine is good, with features like heartbeating between the endpoint and firewall, which provides synchronized security. The anti-ransomware functionality is effective, and the recent addition of Deep Learning, EDR, and XDR works fine. Having an appliance that combines the analyzer and firewall saves costs. Sophos Central is a good idea, although it could be easier to use.
What needs improvement?
Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.
For how long have I used the solution?
I have been a Sophos customer since 2016.
What do I think about the stability of the solution?
Sophos XG is resource-greedy, affecting performance even on newer computers. It requires more resources due to recent updates, leading to performance issues on computers like Core i5, 13th Gen.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
The technical support from Sophos is good. They usually respond on time, and the support technicians are experienced. I've had around four or five big cases over seven years, and they provided effective assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, we used Bitdefender and Kaspersky. Sophos offered a cloud-based solution which connected frequently to Sophos Labs for analysis. It provided better features in some aspects compared to Bitdefender.
How was the initial setup?
The initial setup of Sophos XG was smooth. The support was good at that time, and the installation process was straightforward because I installed everything in a clean environment while setting up the network from scratch.
What about the implementation team?
Sophos supported us during the initial setup.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Sophos offers high value compared to other solutions. However, I discovered that SentinelOne is thirty percent cheaper, likely due to aggressive discounts.
Which other solutions did I evaluate?
I evaluated SentinelOne, which offers competitive pricing.
What other advice do I have?
I would recommend Sophos XG due to its good value for money, despite its integration issues. I rate the overall solution between 7.5 and 8 out of 10.
Offers secure cost-effective network protection but could restore proxy options for legacy apps
What is our primary use case?
We sell Sophos XG devices.
What is most valuable?
Sophos XG includes all basic features and has a secured proxy mechanism. Network security proxy authentication is available through a web-based proxy. The older proxy mechanism is not there. Pricing is very competitive, much cheaper compared to other brands like Palo Alto, Check Point, and Fortinet. Additionally, the performance of the hardware has been increased, although it is not negligible compared to other brands.
What needs improvement?
The direct proxy or proxy mechanism is missing. Legacy applications should have this option, but Sophos XG has removed it. This feature was available in UTM nine but not in XG.
For how long have I used the solution?
I have been using Sophos XG for one or two years.
What was my experience with deployment of the solution?
Deploying Sophos XG was not difficult. It took a couple of weeks to fully deploy the solution, and the process was quite fast and not complicated.
How are customer service and support?
I have premium support from Sophos, and the support is good. They respond well and have a good support team.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
Pricing of Sophos XG is very good compared to other brands. The pricing is very cheap. For example, if Palo Alto is priced at 200, then Sophos is priced at 75, which is a significant difference.
What other advice do I have?
On a scale of one to ten, I would rate the overall solution between seven and eight.
Dynamic web and mail filtering contribute to improved security measures
What is our primary use case?
I use Sophos XGS as a firewall in the company, for web filtering and spam filtering, mail filtering, and education filtering. It serves as a firewall that handles concurrent users' needs of around 23,000 to 32,000 connections.
What is most valuable?
Mail filtering and web filtering are the most effective features. I have been using the tool as a firewall in the company, for web filtering and spam filtering, mail filtering, and education filtering, just a firewall that serves the concurrent users' needs. I find it much easier than others, like FortiGate, which is complicated in its installation, but Sophos XGS is really easy.
What needs improvement?
The reporting system is very poor. I cannot trace any traffic to our site if it feels some threats. It just tells me that there is something during a certain time but does not provide information about the type of threats or how to get rid of them. This needs improvement.
For how long have I used the solution?
I have been using Sophos XGS since 2010, starting from the XG 110 and upgrading to XG 2100. I have been using Sophos starting from 2005 or 2004. It changed from Secure Computing to Sophos.
What was my experience with deployment of the solution?
The deployment took only two to three hours, which is not too much.
What do I think about the stability of the solution?
Sophos XGS is stable now, and I would rate its stability as a ten out of ten.
What do I think about the scalability of the solution?
The scalability is great. I can change what I want easily without interfering with other services or routines.
How are customer service and support?
I contacted Sophos support for a few questions, and they were very helpful. I would rate the support a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tested FortiGate, SonicWall, and Sophos. I decided to go for Sophos due to its easy deployment and troubleshooting, although it lacks in the reporting system.
How was the initial setup?
The initial setup of Sophos XGS was easy and much simpler compared to other solutions like FortiGate.
What was our ROI?
The costs have increased with Sophos XGS in the last few years, with license prices going up by 30%, doubling from $2,500 to about $5,000, which is a big challenge for us.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS was reasonably priced initially, but the license cost has significantly increased in the last few years.
Which other solutions did I evaluate?
I tested FortiGate and SonicWall before opting for Sophos.
What other advice do I have?
I recommend Sophos XGS as it is easy, reliable, has good support, and is flexible and stable. If the reporting system and license price are improved, it would be great. It's a good firewall. I would rate the overall solution a ten out of ten.
This solution enables effective internet control and efficient web filtering for small to medium businesses
What is our primary use case?
We mostly deploy Sophos XG to our customers because we are an IT system integrator. Our primary use case involves working with small to medium businesses to control internet usage, perform web filtering, application control, and manage bandwidth.
What is most valuable?
Sophos XG is popular among small to medium businesses, allowing them to control internet usage, perform web filtering, application control, and manage bandwidth. Additionally, AI assists in configuration, offering clues when users are stuck, which enhances user convenience and efficiency.
What needs improvement?
There is interest in seeing more features related to AI and customization in future releases.
For how long have I used the solution?
I have been working with Sophos XG for at least five to six years.
What was my experience with deployment of the solution?
The installation process is straightforward and easy due to the training we receive. In new site setups, it's quick, but migrating from one vendor to another requires more planning and can take a couple of days.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as nine out of ten.
How are customer service and support?
Customer service and support for Sophos XG is excellent, and I would rate it as a ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked with other vendors like Cisco, Palo Alto, and Microsoft long ago.
How was the initial setup?
The initial setup varies by scenario: it's quick for new sites, but it takes longer for vendor migrations due to the need for seamless planning.
What about the implementation team?
I have a dedicated team of five engineers who handle installations.
What was our ROI?
There are cost savings compared to competitors, providing more financial benefits.
What's my experience with pricing, setup cost, and licensing?
Sophos XG offers good pricing compared to competitors. While there are extra expenses for additional features, overall licensing costs are well-regarded.
What other advice do I have?
I would rate Sophos XG as a nine out of ten. The cost savings make it suitable for small to medium businesses with 50 to 300 users. Overall, I am very satisfied with the product.
Efficient network management achieved with ease, but documentation and pricing need enhancement
What is our primary use case?
What is most valuable?
Sophos XG has allowed us to implement all kinds of firewall rules and manage bandwidth efficiently. By prioritizing bandwidth for our ERP hosted in Amazon Cloud and de-prioritizing non-essential sites, it has greatly improved our network management. The user interface is easy to navigate, making administration tasks straightforward. In terms of backup, reinstallation, and DHCP configuration, Sophos XG is very straightforward compared to other solutions.
What needs improvement?
The knowledge base needs improvement, particularly in terms of community support and training videos on platforms like YouTube. Compared to other firewalls, Sophos XG documentation is somewhat confusing and can be difficult to use. The licensing model could also be improved to cater to smaller offices, as the current minimum purchase is for 50 users, which can be expensive. Incorporating AI technology for enhanced learning and easier configurations would make the solution more robust.
For how long have I used the solution?
I have been using Sophos XG since they took over Cyberoam, and I switched from Cyberoam to Sophos XG.
What do I think about the stability of the solution?
Sophos XG is very stable, even when serving as a DHCP server. Unlike some other firewalls, it does not overheat when certain features are enabled.
How are customer service and support?
Our experience with customer service is excellent. We are supported by the guys who resell Sophos XG, and their technical team is well-trained and knowledgeable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The setup process for Sophos XG is very straightforward, especially when compared to other firewalls.
What about the implementation team?
We were supported by our reseller's technical team, who were well-trained and knowledgeable.
What's my experience with pricing, setup cost, and licensing?
The Sophos XG costs about $1,300 annually for a license for up to 50 people. Comparatively, FortiGate offers similar features and IPsec for $1,600 annually.
Which other solutions did I evaluate?
I evaluated FortiGate and Palo Alto before choosing Sophos XG.
What other advice do I have?
I rate Sophos XG a seven out of ten. Incorporating AI technology for enhanced configurations would improve its overall value.
Offering exceptional security features and responsive customer support
What is our primary use case?
I use Sophos XG as a channel partner, providing it to our customers for next-generation firewall solutions, Wi-Fi access points, and other security features. My customers include industries such as banking, manufacturing, IT, hospitals, and healthcare.
What is most valuable?
I regard Sophos XG as a superior choice among firewalls due to its advanced security, user manual, and control panel features, among others. The firewall offers effective policy management, bandwidth management, and group policy features from a sales perspective.
Additionally, customer support is highly regarded, with a technical representative swiftly addressing customer queries through the Sophos partner portal.
What needs improvement?
Sophos XG is reaching its end-of-life and end-of-support; therefore, the user count limitation of particular models should be improved.
For how long have I used the solution?
I have been working with Sophos XG for around five to six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as ten out of ten.
What do I think about the scalability of the solution?
I rate scalability as ten out of ten, indicating that it is easy to scale up for a larger number of users.
How are customer service and support?
The technical support from Sophos XG is excellent. When my customers raise a ticket, a customer representative calls them immediately to address their queries. I rate customer service nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is easy and I would rate it ten out of ten.
What was our ROI?
My customers see a return on investment and value for money with Sophos XG.
What's my experience with pricing, setup cost, and licensing?
I consider the pricing reasonable; it depends on the model and license type, like one-year, two-year, or five-year licenses. Compared to other firewalls like Fortigate, SonicWall, and Palo Alto, I find Sophos XG cost-effective.
What other advice do I have?
I highly recommend using Sophos XG for enhanced security purposes and organizational structure implementation. Furthermore, I rate Sophos XG as ten out of ten.
Advanced threat protection with simple management
What do you like best about the product?
What I like most about Sophos Firewall is its comprehensive approach to security, combining advanced threat protection with simple management. The integration with other Sophos solutions and its intuitive interface allows me to have more effective control over the network, without complications. Additionally, the ability to adapt to different network needs gives me the flexibility I am looking for.
What do you dislike about the product?
I don't like that Sophos Firewall can be complicated to configure at first, especially when it comes to adjusting advanced rules or managing complex policies. Although it has many useful features, the interface is sometimes a bit unintuitive and can cause confusion for less experienced users.
What problems is the product solving and how is that benefiting you?
Sophos Firewall may have issues related to complexity in configuration and alert management, which could result in a steeper learning curve for me. However, this can also benefit me, as by facing these challenges, I can develop a deeper understanding of its operation, allowing me to configure more customized and effective solutions to enhance network security.
AI-driven insights and competitive connectors streamline network security
What is our primary use case?
I sell Sophos XGS and SonicWall products, recommending them for both small and large companies. I handle selling around 100 to 200 units each month. My firm works with Sophos for enhancing network security, reporting on user base vulnerabilities, and managed protection.
What is most valuable?
The most effective features of Sophos XGS in enhancing my network security have been its ability to report on larger user bases and identify vulnerable users. It provides good protection services. The AI and ML capabilities are beneficial, and it offers a wide range of connectors with competitive brands.
What needs improvement?
Sophos should work on its marketing strategy as it seems to lag behind Fortinet. Their pricing strategy creates difficulty due to high availability, causing price undercutting without maintaining regular margins.
For how long have I used the solution?
I have been using their products for 14 years.
How are customer service and support?
Their support is excellent. Any issues are quickly addressed by their support team, which is not common among all OEM manufacturers.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The main competitors in the region include Fortinet.
How was the initial setup?
The initial setup was very easy and intuitive.
What's my experience with pricing, setup cost, and licensing?
The company is quite aggressive with its pricing, offering discounts. The competitive pricing is beneficial, although a lot of stock in the market affects margins.
What other advice do I have?
I would definitely recommend Sophos XGS to others. I rate the overall solution ten out of ten.
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