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Reviews from AWS customer

7 AWS reviews

External reviews

676 reviews
from and

External reviews are not included in the AWS star rating for the product.


    MUHAMMAD JUNAID ABID

Cost effective with centralized management and improved network security

  • December 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

Sophos XGS is primarily used for similar use cases as Fortinet. It is utilized for network security, with a focus on cost-effectiveness in comparison to Fortinet.

How has it helped my organization?

Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.

What is most valuable?

Some of the most critical features for enhancing network security with Sophos XGS include their centralized management system, vulnerability system, and integrated IDS. Additionally, Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.

What needs improvement?

Hardware stability needs improvement. I have experienced multiple hardware complaints, particularly during firmware updates that sometimes cause crashes. Improvements to the hardware would be a critical enhancement.

For how long have I used the solution?

I have been working with Sophos for more than three years.

What do I think about the stability of the solution?

While the software and policy implementations are stable, hardware can be critical, reflecting in a rating of seven point five out of ten.

What do I think about the scalability of the solution?

In terms of scalability, Sophos XGS can be improved due to hardware faults, reflected in a rating of seven point five out of ten.

How are customer service and support?

Sophos has a good technical support team, with a rating of nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are working with both Fortinet and Sophos, deploying solutions based on customers' needs.

How was the initial setup?

The initial setup of Sophos XGS is user-friendly and can be done within a few hours.

What about the implementation team?

We have eight network security engineers in our team, and the number involved in deploying Sophos varies depending on the complexity of the task.

What was our ROI?

As for the commercials, they are cost-effective, and the price is justified by the overall results.

What's my experience with pricing, setup cost, and licensing?

The pricing is justified, and the solution is considered budget-friendly compared to other vendors.

Which other solutions did I evaluate?

We have evaluated solutions from Fortinet and other vendors to address different customer needs.

What other advice do I have?

The overall rating for Sophos XGS is eight out of ten. It is a good option for a budget-friendly environment, despite hardware issues.


    Mohammad Talha Talkin Alam

Manage firewalls centrally with intuitive features and good control

  • November 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am using the Sophos firewall, such as the XG series 2300. Some other branches have Sophos and Fortinet. There is an additional failover feature for site to site vpn in Sophos.

How has it helped my organization?

Sophos firewall has failover facilities for site to site vpn. When one active tunnel goes down, backup tunnel goes up automatically. It helps my organization to keep the service up always.

What is most valuable?

Sophos has a centralized management system where I can manage and control all the Sophos firewalls at the same time. They have introduced MDA threats in their latest version. Sophos firewall is a little bit cheaper than Fortinet. Some features are free. There is a central management system, which is a free service from Sophos.

What needs improvement?

There is no option for right-clicking on any feature after logging into the firewall. I am unable to open a feature in a new tab. In FortiGate, I can do it; in Sophos, I cannot.

For how long have I used the solution?

I have been working with Sophos for around one and a half years.

What do I think about the stability of the solution?

When Sophos introduced firmware version twenty, there was a bug in DHCP server. Later, they removed it, and a bug-fix firmware was introduced. Now, the latest firmware version of the firewall is stable

How are customer service and support?

I am satisfied with the support team.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Sophos, I was working with Cisco ASA Firewall and Fortinet.

How was the initial setup?

It's really easy to configure the firewall.

What other advice do I have?

I will recommend both Sophos and Fortinet.

Overall, I rate Sophos firewall nine out of ten. There is no option for right-clicking on any feature after logging into the firewall. It would be helpful if there is right-click option here.


    Medhat-Youssef

Simple with good UI and great support

  • November 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am already a partner for service, and I recommend Sophos to our customers. I usually resell the company's products and do not directly implement them. Mainly, I recommend Sophos XGS to medium businesses.

What is most valuable?

The UI for Sophos is very simple.

What needs improvement?

There could be improvements for IPsec VPN setup. They could also improve their marketing strategy and lower their prices.

For how long have I used the solution?

I have been familiar with Sophos XGS for around five to six years.

How are customer service and support?

The technical support by Sophos is great. I rate their support nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

One company I worked with switched from Sophos to Fortinet. Their marketing strategy for Fortinet is very high. We choose Fortinet first, then Sophos.

What's my experience with pricing, setup cost, and licensing?

Sophos pricing is very high. The last instance I purchased was for three years, around $3,700 for SDG 125. Maintenance and support are included.

Which other solutions did I evaluate?

In the market, the best options these days are Sophos and Fortinet. Fortinet seems to have a better marketing strategy.

What other advice do I have?

I still recommend Sophos, mainly for its simple UI. Improvements could be made for IPsec VPN, and their pricing should be lowered.

I'd rate the solution eight out of ten.


    Mayur_Patel

Enables us to have better security with comprehensive control and policy features

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am a customer and end-user support using Sophos XGS.

How has it helped my organization?

Sophos XGS has provided good efficiency and good sharing.

What is most valuable?

I find DLP, API, IP, SDK, and web control to be valuable features. I also like the dynamic roles, application visibility, and policy test.

What needs improvement?

All the security features could be better.

For how long have I used the solution?

I have used Sophos XGS for one year.

What do I think about the stability of the solution?

The solution has high stability, rated ten out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable, rated ten out of ten.

How are customer service and support?

I rate the customer service and support as ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Sophos XGS, I used a CyberPro product, however, it was outdated and did not provide sufficient support.

How was the initial setup?

The initial setup was easy, and the documentation was very well-written.

What about the implementation team?

The deployment was done in-house by three to four people.

What's my experience with pricing, setup cost, and licensing?

The pricing of Sophos XGS is not very high or very low; it's medium.

What other advice do I have?

I recommend Sophos XGS because it is easy to use, more secure, and scalable.

I'd rate the solution ten out of ten.


    Jeremiah Ngure

The UTM features are useful for malware prevention and intrusion detection

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use Sophos XG as edge routers and edge firewalls, also known as border firewalls. We configure rules where specific users are allowed internet access and use rules for policy routing. We also control traffic for specific services, such as directing emails to one service provider while normal internet usage goes to another.

How has it helped my organization?

Sophos XG has helped us reduce virus and malware attacks. This allows our IT team to spend less time on troubleshooting and more on productive work. The ability to control what comes into and goes out of the network improves overall efficiency.

What is most valuable?

Sophos XG's most effective features for threat detection and management are its UTM components, which are useful for malware prevention and intrusion detection.

What needs improvement?

The firewall could be made more robust, particularly by simplifying two-factor authentication. It should also improve SD WAN capabilities. Additionally, there are issues with site-to-site VPNs dropping connections, which can be frustrating.

For how long have I used the solution?

We have been using the solution since 2018.

What do I think about the stability of the solution?

Stability is generally okay. Customers have used the equipment all the way to end of life without major issues.

What do I think about the scalability of the solution?

Scalability is not very flexible. You can't upgrade memory or storage on a specific model, which limits scalability.

How are customer service and support?

The quality of support varies. The team handling application control is very good, but we have had bad experiences with the VPN support team. It all depends on the specific team you are dealing with.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is user-friendly and quite straightforward, especially for basic configurations.

What was our ROI?

Sophos XG reduces virus and malware attacks, addressing network efficiency and cost savings indirectly by minimizing the time spent on troubleshooting.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable. You get a perpetual license. That said, you must pay for support and updates. The cost depends on the package you are in, such as full threat management or basic.

Which other solutions did I evaluate?

We have also worked with Fortinet Firewalls and Palo Alto. Price-wise, Sophos XG is reasonable when comparing similar models.

What other advice do I have?

When recommending Sophos, we consider the customer's specific requirements and infrastructure compatibility. Sophos is user-friendly and suitable for environments without highly technical staff because it is easy to manage.

I'd rate the solution eight out of ten.


    JitenderKumar1

Affordable security features enhance network efficiency with readily available support

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Sophos XGS for networking purposes, particularly for wireless LAN and security. It is used as a firewall.

What is most valuable?

Sophos XGS is cost effective and provides all necessary security features and throughput. It includes internal control policy and security features comparable to other brands like Cisco but at a more affordable price.

What needs improvement?

The user interface has improved significantly over the past few years, and having a more competitive price model could make it a preferable choice for customers. It would be beneficial if Sophos XGS offered an end-to-end solution with competitive pricing.

For how long have I used the solution?

I have been using Sophos products for more than four years, specifically using the XGS product for about two years.

What do I think about the stability of the solution?

I have no issues with the stability of the product and love using it.

What do I think about the scalability of the solution?

Scalability is possible with Sophos XGS, and I would rate it an eight out of ten for scalability.

How are customer service and support?

Technical support from Sophos is always available and not a challenge.

How would you rate customer service and support?

Positive

How was the initial setup?

For technical people like me and my team, setting up Sophos XGS is not difficult. The setup process is manageable for those who know the basics and core of the technology.

What's my experience with pricing, setup cost, and licensing?

If the pricing model is more flexible or lower, it would be highly preferable, making it a more competitive option for users.

Which other solutions did I evaluate?

Palo Alto and Fortinet are some of the competitors. However, Sophos is preferred due to its cost-effectiveness and comprehensive feature set.

What other advice do I have?

I'd rate the solution eight out of ten.


    Mohd Fadhil

Efficient application filtering and generally good support with room for VPN setup enhancement

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case is focused on renewing outdated firewalls and providing VPN capabilities without additional licensing costs.

How has it helped my organization?

The firewall helped by providing VPN licensing for free, unlike other vendors that charge for VPN.

What is most valuable?

The application filtering, especially cloud filtering, is valuable. It's able to detect cloud applications like Zoom or Microsoft Teams and allows traffic shaping based on the application.

What needs improvement?

VPN setup could be improved. Fixing some bugs would also be beneficial.

For how long have I used the solution?

I have been working with Sophos XGS firewall for approximately two years and one month.

What do I think about the stability of the solution?

The solution is very stable as long as there's no power outage or similar interruption.

What do I think about the scalability of the solution?

The firewall is quite scalable. I would rate its scalability seven out of ten since modules can be added.

How are customer service and support?

Customer support is generally good. There may be delays with standard support due to inexperienced first-level support. Overall, I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for the XGS firewall can be rated as seven out of ten due to VPN setup challenges.

What's my experience with pricing, setup cost, and licensing?

Sophos XGS is quite expensive, potentially a nine out of ten in terms of cost, making it much pricier than other firewalls.

What other advice do I have?

I recommend it for its user-friendly interface. Even novice users can catch up quickly without confusion.

I'd rate the solution seven out of ten.


    reviewer2592630

Has efficient rules and policies with decent time savings

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for Sophos XG is basic firewalling and configuration. We use it primarily for installation purposes.

How has it helped my organization?

Time-saving and cost-saving benefits are realized, with stability contributing to these advantages. It provides approximately 10% to 15% savings in time and costs.

What is most valuable?

The most valuable features of Sophos XG include having rules and policies as a firewall. It is easy to configure.

What needs improvement?

The areas needing improvement are support and configuration. The delays in technical support can be handled better. Sometimes, configuration gives some issues.

For how long have I used the solution?

I have been using Sophos XG for almost one year.

What do I think about the stability of the solution?

No hardware or software solution is 100% stable. I would rate it at about 99% accuracy.

What do I think about the scalability of the solution?

Sophos XG has excellent scalability features. It is already available on cloud as well as on-premises, and you can scale up to multiple firewalls with centralized management. No limitations have been faced regarding scalability.

How are customer service and support?

Customer service and support can be improved as there are delays. I would rate the support at eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Sophos XG is easy to install, generally requiring one person and takes about two to three hours depending on the rules and policies.

What about the implementation team?

One person is usually sufficient for installation unless multiple dynamics are involved.

What was our ROI?

The return on investment is judged to be around three point five out of five in terms of stability, time saving, and cost saving.

What's my experience with pricing, setup cost, and licensing?

The solution is considered cheap in terms of pricing.

What other advice do I have?

For small and midsize enterprises, Sophos XG is a good choice without any major issues.

I'd rate the solution eight out of ten.


    Jaffar Ali

Has provided stability, security, ease of management, and better reporting options

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

People use Sophos XGS because the overall channel support is very good, so they don't face issues. Additionally, it is competitive in pricing against Fortinet in some cases, especially when considering high availability, email subscriptions, and gateways.

How has it helped my organization?

Sophos XGS has provided stability, security, and ease of management. It also offers better reporting options.

What is most valuable?

Sophos XGS has very good reporting capabilities and effective IPS signatures based on the latest versions. The threat detection capabilities are effective, especially against CNC and certain viruses not coming through emails.

What needs improvement?

In previous versions, NAT rules were easier to create. After version 18.5, creating a NAT rule has become more complex, requiring the creation of a separate policy and an additional component.

Reducing the complexity of creating rules would make it easier for administrators, especially when troubleshooting and managing.

For how long have I used the solution?

I have been working with Sophos XGS since it was released, approximately for the last three years. Additionally, I have been working with Sophos for six to seven years.

What do I think about the stability of the solution?

The stability of Sophos XGS is very high. It is rated at nine out of ten for stability and is very reliable.

What do I think about the scalability of the solution?

The scalability of Sophos XGS is rated eight out of ten.

How are customer service and support?

The response time from Sophos technical support can be slow in most cases, which can be challenging. However, in some cases, they perform well.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very straightforward, simple, and easy to understand. It clearly defines outgoing policies, sources, and destinations while applying web controls or IPS rules.

What's my experience with pricing, setup cost, and licensing?

On the pricing side, pricing is rated eight out of ten, indicating that it may be relatively expensive.

What other advice do I have?

Based on my experience, I would definitely recommend Sophos XGS to others.

I'd rate the solution nine out of ten.


    Ahmad Kammoun

Has rules and intelligence to scan all vulnerabilities in our network

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Sophos XGS primarily for VPN and security with clients and supplies.

How has it helped my organization?

Sophos XGS has some rules and intelligence to scan all vulnerabilities in our network.

What is most valuable?

The most effective feature in enhancing our network security is the threat intelligence capability.

What needs improvement?

The technical support could be improved as it is currently not competent and pretty slow.

For how long have I used the solution?

I have been working with Sophos XGS for three years.

How are customer service and support?

The technical support is rated three out of ten, indicating it needs significant improvement.

How would you rate customer service and support?

Negative

What's my experience with pricing, setup cost, and licensing?

The pricing of Sophos XGS is okay. It is approximately two thousand and a half per year.

What other advice do I have?

I would rate it an eight out of ten.