My main use case for the Sophos XGS is as a perimeter firewall, and it has a WAF, web filtering, IDS, and email protection.
Sophos Cloud Firewall (PAYG)
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A user-friendly firewall that delivers complete protection with ease.
What do you like best about the product?
Sophos Firewall stands out because it combines strong protection with an easy-to-use interface.What I like is how simple it is to manage while still delivering powerful security. It integrates smoothly with other Sophos products, and the support team is always helpful. We use it regularly and find it reliable with plenty of useful features.
What do you dislike about the product?
Honestly, there’s nothing to dislike about Sophos Firewall. It’s simple to use, very reliable, and gives complete protection without any hassle.
What problems is the product solving and how is that benefiting you?
With Central Management, we can easily monitor and manage multiple firewalls from one place, which saves time and makes administration much simpler.
Good centralized security solution
What do you like best about the product?
A clear menu navigation and rules.
What do you dislike about the product?
The licenses should be cheaper, as many SMEs will not be able to afford them in the near future.
What problems is the product solving and how is that benefiting you?
The security in the company network is thereby better protected.
Good products, getting more expensive, support only english (Indians)
What do you like best about the product?
The devices feature high-quality workmanship and software. There are a lot of features provided you pay for most of them. Implementing is self explaining, there are good instructions online. It's very easy to use, reaching from beginners to experts. Easy to learn, hard to master.
What do you dislike about the product?
The customer support only speaks english, which is hard to understand when you are talking to them, because they are all indians.
What problems is the product solving and how is that benefiting you?
It's a Router and it does all the things a router does. VPN, Firewall, routing, ...
Very good product with questionable pricing and mediocre support
What do you like best about the product?
Good interaction between different components of Sophos (Firewall, RED, Access Points, ...), good configuration options to ensure IT security, many different features combined in one device, after initial difficulties with the Sophos Firewall software, the problems have been pretty much resolved with the latest updates.
What do you dislike about the product?
The pricing policy of Sophos has worsened in recent years, new components such as access points, which now have to be managed via Central, are not fully compatible with older ones, making a mixed environment almost impossible and forcing you to replace all existing components when expanding. The support has also deteriorated in recent years, employees speak very poor English and are hardly understandable on the phone.
What problems is the product solving and how is that benefiting you?
Simple configuration to increase network security, good interaction of the individual Sophos components
Reliable and Secure Firewall Solution for Growing Networks.
What do you like best about the product?
Sophos Firewall is easy to use and implement, with a clean interface and helpful customer support. We use it daily for traffic monitoring, policy enforcement, and remote access, and its integration with Sophos Central adds great centralized control.
What do you dislike about the product?
The reporting features could be more detailed and customizable, and the user interface, while modern, can feel slow or clunky at times — especially when managing large rule sets or navigating between sections.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps us block malware, stop phishing attacks, manage user access, control application usage, and secure remote connections. It also provides deep packet inspection and real-time threat intelligence, which strengthens our overall security posture. By simplifying network security and offering centralized management, it reduces the risk of breaches, minimizes downtime, and saves both time and operational costs. Additionally, its reporting and alerting tools help us stay proactive in responding to potential threats.
Next-Gen Firewall That Delivers Security Without Complexity
What do you like best about the product?
The reliability and stability it brings to our clients’ networks is unmatched. We rarely face downtime or disruptions, and the firewall quietly handles security in the background while allowing businesses to focus on growth. For us, the balance between strong security and smooth day-to-day performance is what makes it stand out.
What do you dislike about the product?
The only challenge is that with so many advanced options, new administrators may take time to explore everything it offers. But once familiar, the range of controls becomes a real advantage rather than a limitation.
What problems is the product solving and how is that benefiting you?
It has reduced security incidents, improved compliance with customer requirements, and given us stronger control over distributed networks. This has saved both time and operational costs while giving end users greater confidence in their IT environment.
Enterprise-grade firewall features, intuitive management, real-time threat protection.
What do you like best about the product?
Sophos Firewall offers an intuitive interface, strong performance with Xstream architecture, and easy implementation. Synchronized Security, SD-WAN, and threat visibility make it a powerful, reliable choice for distributed networks. Customer support is responsive and knowledgeable, and the firewall integrates easily with other Sophos and third-party solutions, streamlining overall network security management.
What do you dislike about the product?
While Sophos Firewall is powerful, the web interface can be slightly slow when managing large rule sets.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps us solve key network security challenges, including advanced threat protection, secure remote access, and managing distributed environments. Its Synchronized Security feature enables real-time response to endpoint threats, reducing manual workload and response time. With built-in SD-WAN, we’ve improved application performance across sites. Centralized management and reporting simplify compliance and policy enforcement, ultimately increasing operational efficiency and reducing security risks.
Has provided excellent support and robust threat protection for network security
What is our primary use case?
What is most valuable?
The most useful features in Sophos XGS are the web filter and IDS, along with email protection; those are the features that I use mostly.
Email protection is the IDS, and there's also the Web Application Filter that I find useful.
Regarding the synchronized security in Sophos XGS, the feature is automatically enabled if you have Sophos Endpoint, allowing them to synchronize through the cloud to communicate together. I find the feature useful and effective.
Sophos XGS helps to identify threats effectively, but it relies on the rules set in the IPS and IDS policies. In Sophos, we rely on the reports to see categorized attacks in progress, and we can then observe what has happened.
What needs improvement?
To improve Sophos XGS for the next release, I recommend enhancing visibility as it's the biggest challenge. There should be more details on visibility.
For how long have I used the solution?
I have been working with Sophos XGS Firewall since 2018.
What was my experience with deployment of the solution?
I haven't faced any challenges; they usually provide support whenever an issue arises and work on it until it's resolved.
What do I think about the stability of the solution?
I haven't faced any stability issues; it's perfect. I'm satisfied with its performance.
What do I think about the scalability of the solution?
For scalability, you purchase it according to the number of users and traffic; scaling means you would have to buy another product if you exhaust resources, but what we are using is enough to support our load.
So far, we are monitoring to see if we'll increase, but we are below the capacity of the device.
How are customer service and support?
The support is great, and it's sufficient to help me. I would rate the support a perfect 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before working with Sophos XGS, I evaluated other firewalls including Fortinet, using a smaller version of it, along with Untangle and Cisco Firepower.
The main driver to moving to Sophos was the price and value evaluation; the price was reasonable, and they provided enough features that we needed, as the previous firewalls were limited in traffic and number of users.
How was the initial setup?
It's easy to set up, and they provide support to help through the process.
What about the implementation team?
We were working with the provider and implementing it in parallel with what we had before, ensuring everything was moved before switching.
What's my experience with pricing, setup cost, and licensing?
I find the cost of the firewall to be moderate; it's reasonable.
What other advice do I have?
With Sophos XGS, there are no limitations on the number of users, and the setup is easy.
I would recommend that those planning to use Sophos XGS find it easy to use and deploy, and it works well, but they may need another tool for better visibility.
Sophos XGS helps to identify threats effectively, but it relies on the rules set in the IPS and IDS policies.
On a scale of one to ten, I rate Sophos XGS an eight.
Sophos Firewall: Powerful, User-Friendly, and Reliable Security with Centralized Management
What do you like best about the product?
My experience with Sophos Firewall has been largely positive. The ease of use is commendable, with an intuitive interface that simplifies monitoring and management. Implementation is straightforward, especially with pre-configured templates and wizards, which help speed up deployment.
Customer support has been responsive and helpful, addressing queries promptly and providing guidance for both routine and complex issues. The firewall is used frequently in our environment, and its robust feature set — including intrusion prevention, web filtering, VPN, and advanced reporting — meets most of our network security needs.
Integration with existing systems is relatively smooth, with support for centralized management via Sophos Central, making administration across multiple devices easier. Overall, it offers a good balance between functionality, usability, and support, making it a reliable choice for network security.
Customer support has been responsive and helpful, addressing queries promptly and providing guidance for both routine and complex issues. The firewall is used frequently in our environment, and its robust feature set — including intrusion prevention, web filtering, VPN, and advanced reporting — meets most of our network security needs.
Integration with existing systems is relatively smooth, with support for centralized management via Sophos Central, making administration across multiple devices easier. Overall, it offers a good balance between functionality, usability, and support, making it a reliable choice for network security.
What do you dislike about the product?
I suggest showing the Storage Master Key under the Backup and Restore tab like the encryption password, as it’s required for restoring backups. Many users create an encryption password but are unaware of the Master Key in the console, so displaying it would reduce confusion.
What problems is the product solving and how is that benefiting you?
Sophos Firewall protects our network from malware, ransomware, and unauthorized access while providing secure VPN and remote connectivity. Its centralized management simplifies monitoring and administration, making our network more secure and efficient.
Powerful, Feature-Rich Network Protection with IPS, ATP, Web Filtering, VPN, and SD-WAN.
What do you like best about the product?
Sophos Firewall is easy to use and integrates seamlessly with other Sophos solutions. Implementation is straightforward, customer support is responsive, and it offers a rich feature set including IPS, ATP, Web & Application Filtering, VPN, and SD-WAN. It’s reliable for daily use and scales well for different network sizes.
What do you dislike about the product?
Web interface can be slightly slow when managing large rule sets.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps protect our network from advanced threats with IPS and ATP, secures remote access through VPN, and controls internet usage with Web & Application Filtering. Its SD-WAN optimizes connectivity across sites, while centralized management reduces administrative overhead and improves response time to security incidents.
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