The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.

I have been using Sophos XG for four years. I use Sophos XG 210.

My company is a customer of the product.

It is a very stable solution.

The scalability of the product is okay. The users of the product in my company can use the product with all the rules and policies I have applied to the tool that made the implementation process easy.

It is easy to add more users or devices to the product.

Our company has around 300 devices on which the product is used. Our company has 50 to 60 end users of the product.

The solution's technical support is good but needs to improve in certain areas. I rate the support an eight out of ten.

Our company uses different products from Fortinet in some different locations.

Sophos XG is good for the modules it offers and if there are a large number of users. From a price perspective, Sophos XG is also good if the number of users is less.

The product's deployment process was easy.

I was the only person involved in the deployment of the product in my company.

The product can be deployed in three to four hours.

Sophos XG enhanced our company's network security and threat management since the speed and the connectivity of the VPN that it offers make it very easy to manage and don't get disconnected. When we were having CyberOne in our company, we faced some VPN connectivity issues. The VPN connectivity issue in our company was resolved with Sophos XG. With Sophos XG's username and password, users generally don't face issues related to VPN disconnection.

A scenario where Sophos XG was good for your organization stems from the fact that the performance offered by the tool is good.

The most effective feature of Sophos XG m that protects my company's network stems from the fact that it is able to protect the network by filtering out all the threats from the internet. We never faced any problems in our company's network. My company has hardly faced any problems with our computers since it hasn't been infected with any viruses for four or five years.

Sophos XG's interface facilitated our company's security management tasks since it works in an okay manner in our organization. The interface offered by the product is easy to manage since my company has three lines connected to our environment, and whenever we get a new line during which there are some disturbances, the interface allows us to manage such areas easily.

It is very easy to maintain the product.

Speaking about the cost-savings or efficiency gains from the implementation of Sophos XG, it is an okay product from a price perspective that provides the functions of a firewall.

I rate the overall tool a ten out of ten.

We use the solution for the firewall.

The configuration is fantastic, highly efficient, and robust. We don’t have to spend more considering the organization’s size. It's easy to configure what you want to do. The response time is very good. VPN connections have been stable.

The payment plan could be improved.

Sophos XGS comes with mostly eight ports, excluding the five ports. It would be better if they could increase the eight ports to ten. Most times, we don't want to use two. I will need to get another switch if I have five ISPs. Sophos engineer should look into that.

There were issues while switching the firmware to an upgraded version.

I have been using Sophos XGS for five years.

The product is stable.

The solution's scalability is good. It depends on what you have and the advanced structures from purchasing a particular version.

We have 80 users and 30 servers in our organization.

The initial setup is straightforward but a bit complex on production. You will need to configure the IP addresses of each device. We have scheduled downtime to safeguard stakeholder data periodically. We anticipate smooth transitions during these times. However, there may be instances where complexity arises, particularly regarding backups. For instance, when transitioning from firmware version 19.0 to 20.0, you must first downgrade the new device to version 19.04 before restoring the backup. This process requires a good understanding of the techniques involved. While we aim for simplicity, complexities may still arise. The migration takes two hours to complete.

We terminated one cable and continued the conversion using the backup from production. We quickly transferred it and pushed it into the new one. When we noticed it was running, we didn't even remove the whole one. We pushed it to the top and started to unplug the cable, then plugged it in again, repeating the process while waiting for the new box to learn the IP addresses of all the devices.

The solution’s pricing is good.

The first thing to consider is the size of the organization. When evaluating pricing, consider your current needs and what the device offers. You may not need all the features immediately. For smaller enterprises like mortgage institutions and microfinance, we recommend Sophos. It's suitable for them. However, larger organizations can also integrate it, perhaps for specific functions. The configuration, efficiency, and scalability are excellent.

Overall, I rate the solution a nine out of ten.

For network security and filtering through our infrastructure, we rely on Sophos Firewall, specifically using Connect Sophos Cloud in our branches.

Endpoint protection is crucial, so we integrate with DuoSet, and the system allows for VPN connections with various devices like SaaS, Alibaba, Fortinet, and Cisco, supporting encryption detection and more.

It's crucial for our company, as well as other companies and customers. When our customer licenses expire, they request to renew or make changes to their Sophos XGS boxes. This process is significant and managed by our technical team or engineers.

The Sophos XGS product is highly versatile and well-suited for various companies, including small, medium, and large enterprises. Its effectiveness lies in its inspection firewall capabilities, making it a commonly chosen option in our country due to its reasonable pricing. Sophos Firewall's support for VPN encryption and thorough inspection makes it a suitable choice for many companies, and I recommend it accordingly.

At the moment, I can't propose any new features. The primary concern is traffic stability, which needs improvement. Although the traffic stability is generally good, it has been noted that it can impact RAM and CPU, affecting workflow and inspection.

In my view, Sophos operates effectively in a reactive mode, focusing on static detection and forwarding traffic. However, Fortinet takes a more proactive approach, blocking both connection and route connections. While Sophos forwards any connection in both inbound and outbound traffic, I believe this is a positive aspect, especially in a country with various sizing considerations. This is my perspective, emphasizing the significance of Sophos XGS in software work.

I have been using Sophos XGS for two years.

It's a stable solution. I would rate it around nine. There is room for improvement, especially in terms of support. As I mentioned earlier, when the CPU and memory reach their maximum capacity, the tool forwards traffic. This is a critical aspect—no inspection, no traffic, and no log.

It is a highly scalable solution. I can't provide an exact count because I work with multiple solutions, including Sophos XGS, Fortinet, and Palo Alto. Counting all the users across these platforms is challenging.

In the last two years, I have worked with Sophos Firewall, and it is an excellent firewall. It's easy to set up with encryption and inspection features. In my view, it's well-suited for all.

The initial setup of Sophos XGS has been quite smooth and user-friendly. Unlike my experience with Fortinet and Palo Alto, which posed challenges, Sophos XGS stands out for its ease of use. End users can handle the setup themselves without requiring an engineer to configure the firewall or register the device.

It's highly effective and well-suited for medium and small companies. The pricing is attractive, and our customers find it suitable for regular license renewals.

All security solutions are the same. It depends on the size of the network and license. They have the same features. Brands provide extreme protection.

The solution is expensive.

I have been using Sophos XGS for four years.

The product is stable.

The solution is suitable for small and medium businesses.

Customer support is great.

The initial setup is easy and takes around 30 mins to complete.

The product’s pricing is average compared to other solutions.

Overall, I rate the solution an eight out of ten.

We used it to create rules to monitor our network environment properly, using the standard.

It's great because we can create and manage firewall rules, add policies to those rules, and generate detailed reports. It has helped us protect our network and meet compliance requirements.

The policies are the greatest feature. They allow us to configure granular control over our network traffic.

The speed of report generation could be improved.

I have been using it for one year. I used version 16.5, and I also used version 17 of the product.

I would rate the stability a ten out of ten.

I would rate it highly for scalability. I would rate the scalability a ten out of ten.

I had a little bit of experience with another firewall solution, but not much.

It is easy to deploy and manage.

The pricing is okay.

I would recommend go ahead and use it. It's a great product. I have this product in my house as well.

Overall, I would rate the solution a ten out of ten.

Users have distributed networks. They use it as an SD-WAN to connect the branch’s site or multiple locations. We are using RED channels or devices for branch-to-branch connectivity.

You don't need an additional subscription for IPS or an antivirus. It has an engine of antivirus applications for IPS. You have an email gateway for people who are still using on-prem exchange. Comparatively, other firewalls might need multiple subscriptions separately for each feature.

Sophos might discontinue the UTM features, as they've been promoting the newer XGS Series appliances. While the XGS offers great features like detailed logging and audit reports, it currently lacks essential functions in the UTM. For example, the XGS doesn't provide basic audit tracking for configuration changes, which is crucial for understanding who made modifications, what was changed, and when. Sophos claims they'll add this functionality later. Its absence significantly hinders the usability of the new firewall.

Additionally, while XGS offers decent day-to-day management, there's room for improvement. Many users transitioning from UTM find the XGS interface less intuitive, causing a learning curve.

I have been using Sophos XGS as a reseller for a long time. We are working with the latest version of the solution.

The newer version is stable. Earlier versions, like V8, were quite unstable.

I rate the solution’s stability an eight-point five out of ten.

The solution’s scalability is good. We cater the solution to small, medium, and enterprises.

I rate the solution’s scalability an eight out of ten.

Support is mostly good, but sometimes it takes too long to escalate the solution.

The initial setup is very easy. It depends based on the scale of the deployment. There are different use cases according to the customers. Based on the requirements, the deployment can take between one day to a month. We have a small customer with a few hundred users. We can configure that within two to three days and finish the deployment quickly. It requires meticulous planning, and doing it then takes time based on the size of the customer , especially if it's a big customer. A small deployment is very easy. Larger deployments take time based on the customer requirements and different timescopes of the customer and downtime.

Sophos is comparatively cheaper than other products. The total cost of ownership is better in Sophos.

I rate the product’s pricing a five out of ten, where one is cheap and ten is expensive.

Overall, I rate the solution an eight-point five out of ten.