I was a distributor for Sophos XG products and worked with customers seeking network security solutions. In my current company, we previously used Sophos XG products extensively before switching to other options.
Sophos Cloud Firewall (PAYG)
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Working with Sophos Solutions
What do you like best about the product?
Central Management, User-Friendliness
What do you dislike about the product?
Problems with firmware upgrades, notification settings
What problems is the product solving and how is that benefiting you?
Ransomware
The power of SOPHOS FIREWALL
What do you like best about the product?
1. Features
2. Connection to MDR
3. SECURITY
2. Connection to MDR
3. SECURITY
What do you dislike about the product?
It is better if it can connect to other MDR
What problems is the product solving and how is that benefiting you?
Networking and security
Good hardware, intuitive user experience and exceptional performance
What do you like best about the product?
Intuitive and easy configuration and exceptional performance. The support is superb
What do you dislike about the product?
The notification system should be redefined if it has been integrated into Sophos central, as it is not entirely clear how to configure the events so that they are not intrusive.
What problems is the product solving and how is that benefiting you?
Secure the company's perimeter
Sophos Firewalls are well regarded in the cybersecurity especilaly for small to medium enterprise.
What do you like best about the product?
Application and control and web filtering
What do you dislike about the product?
High cost for the full features and renewal charges.
What problems is the product solving and how is that benefiting you?
controlled Internet , App Usage,web filttering and vpn connectivity
Provides seamless management of network security with comprehensive feature integration
What is our primary use case?
What is most valuable?
Sophos XG offers a robust solution with quota management features that are per IP and per user, which I find to be very effective. The ability to manage everything in one box is a significant advantage, eliminating the need to purchase separate products for email security and other features. The user interface is user-friendly, offering dashboards with widgets that provide speed and status, making configuration easy. Traffic management is facilitated through various configurations and user self-portals. Additionally, Sophos XG makes administrative tasks seamless by allowing easy navigation and configuration.
What needs improvement?
The technical support could be improved, particularly in terms of response speed, as there were delays when working with their Indian support team.
What do I think about the stability of the solution?
Traffic management is facilitated through various configurations.
What do I think about the scalability of the solution?
Sophos XG is primarily suitable for SMB and mid-level enterprise categories, but not typically chosen by high-end enterprises in Sri Lanka.
How are customer service and support?
The technical support could be improved, particularly regarding response speed when working with the Indian team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Sophos UTM before transitioning to Sophos XG.
How was the initial setup?
The implementation of Sophos XG is straightforward and easy.
What about the implementation team?
I worked as a distributor and the setup was handled internally or with assistance from vendors.
Which other solutions did I evaluate?
During my research, I explored products like Fortinet FortiGate and Netgate pfSense.
What other advice do I have?
I rate Sophos XG eight out of ten. While the implementation was straightforward and easy, the technical support could use improvement. I recommend looking into improving the features and security validations to cater to the needs of bigger companies.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Enables secure website access while requiring enhanced SD-WAN configuration
What is our primary use case?
Most of our customers want to block their websites, especially those in the financial sector. They desire access to only required websites while blocking the rest. We have also installed certificate-based scanning for inspection.
What is most valuable?
Sophos XG provides us with unlimited VPN users, which is very useful. Its in-built reporting functionality is also highly beneficial. Additionally, we are currently utilizing the threat intelligence features.
What needs improvement?
Sophos XG should concentrate on improving SD-WAN solutions. Currently, the in-built GUI doesn't support configuring SD-WAN. If configuration from the firewall itself was possible, it would be very useful for us. Presently, we rely on Sophos Central to make configuration changes.
For how long have I used the solution?
I have been working with Sophos XG for over six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as a six out of ten. There is room for improvement in the scalability aspects.
How are customer service and support?
The technical support from Sophos is good and satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Sophos XG is simple.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos XG is comparatively low. Compared to other firewalls, it is low in price.
Which other solutions did I evaluate?
I would compare Sophos XG to SonicWall. SonicWall has multiple features, including inbuilt endpoint security and a lot of features compared to Sophos XG.
What other advice do I have?
Overall, I would rate Sophos XG as a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Security features improve protection while integration and resource management require enhancements
What is our primary use case?
We use Sophos XG in our organization for security purposes, managing around three hundred fifty computers and eighty servers.
What is most valuable?
The threat detection engine is good, with features like heartbeating between the endpoint and firewall, which provides synchronized security. The anti-ransomware functionality is effective, and the recent addition of Deep Learning, EDR, and XDR works fine. Having an appliance that combines the analyzer and firewall saves costs. Sophos Central is a good idea, although it could be easier to use.
What needs improvement?
Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.
For how long have I used the solution?
I have been a Sophos customer since 2016.
What do I think about the stability of the solution?
Sophos XG is resource-greedy, affecting performance even on newer computers. It requires more resources due to recent updates, leading to performance issues on computers like Core i5, 13th Gen.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
The technical support from Sophos is good. They usually respond on time, and the support technicians are experienced. I've had around four or five big cases over seven years, and they provided effective assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, we used Bitdefender and Kaspersky. Sophos offered a cloud-based solution which connected frequently to Sophos Labs for analysis. It provided better features in some aspects compared to Bitdefender.
How was the initial setup?
The initial setup of Sophos XG was smooth. The support was good at that time, and the installation process was straightforward because I installed everything in a clean environment while setting up the network from scratch.
What about the implementation team?
Sophos supported us during the initial setup.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Sophos offers high value compared to other solutions. However, I discovered that SentinelOne is thirty percent cheaper, likely due to aggressive discounts.
Which other solutions did I evaluate?
I evaluated SentinelOne, which offers competitive pricing.
What other advice do I have?
I would recommend Sophos XG due to its good value for money, despite its integration issues. I rate the overall solution between 7.5 and 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Offers secure cost-effective network protection but could restore proxy options for legacy apps
What is our primary use case?
We sell Sophos XG devices.
What is most valuable?
Sophos XG includes all basic features and has a secured proxy mechanism. Network security proxy authentication is available through a web-based proxy. The older proxy mechanism is not there. Pricing is very competitive, much cheaper compared to other brands like Palo Alto, Check Point, and Fortinet. Additionally, the performance of the hardware has been increased, although it is not negligible compared to other brands.
What needs improvement?
The direct proxy or proxy mechanism is missing. Legacy applications should have this option, but Sophos XG has removed it. This feature was available in UTM nine but not in XG.
For how long have I used the solution?
I have been using Sophos XG for one or two years.
What was my experience with deployment of the solution?
Deploying Sophos XG was not difficult. It took a couple of weeks to fully deploy the solution, and the process was quite fast and not complicated.
How are customer service and support?
I have premium support from Sophos, and the support is good. They respond well and have a good support team.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
Pricing of Sophos XG is very good compared to other brands. The pricing is very cheap. For example, if Palo Alto is priced at 200, then Sophos is priced at 75, which is a significant difference.
What other advice do I have?
On a scale of one to ten, I would rate the overall solution between seven and eight.
This solution enables effective internet control and efficient web filtering for small to medium businesses
What is our primary use case?
We mostly deploy Sophos XG to our customers because we are an IT system integrator. Our primary use case involves working with small to medium businesses to control internet usage, perform web filtering, application control, and manage bandwidth.
What is most valuable?
Sophos XG is popular among small to medium businesses, allowing them to control internet usage, perform web filtering, application control, and manage bandwidth. Additionally, AI assists in configuration, offering clues when users are stuck, which enhances user convenience and efficiency.
What needs improvement?
There is interest in seeing more features related to AI and customization in future releases.
For how long have I used the solution?
I have been working with Sophos XG for at least five to six years.
What was my experience with deployment of the solution?
The installation process is straightforward and easy due to the training we receive. In new site setups, it's quick, but migrating from one vendor to another requires more planning and can take a couple of days.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as nine out of ten.
How are customer service and support?
Customer service and support for Sophos XG is excellent, and I would rate it as a ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked with other vendors like Cisco, Palo Alto, and Microsoft long ago.
How was the initial setup?
The initial setup varies by scenario: it's quick for new sites, but it takes longer for vendor migrations due to the need for seamless planning.
What about the implementation team?
I have a dedicated team of five engineers who handle installations.
What was our ROI?
There are cost savings compared to competitors, providing more financial benefits.
What's my experience with pricing, setup cost, and licensing?
Sophos XG offers good pricing compared to competitors. While there are extra expenses for additional features, overall licensing costs are well-regarded.
What other advice do I have?
I would rate Sophos XG as a nine out of ten. The cost savings make it suitable for small to medium businesses with 50 to 300 users. Overall, I am very satisfied with the product.
Which deployment model are you using for this solution?
On-premises
Efficient network management achieved with ease, but documentation and pricing need enhancement
What is our primary use case?
We have an ERP that's in-house, and we use Sophos XG to generate a VPN client file, import it, and utilize the connectivity with low latency. This allows us to access our office systems remotely using the Sophos XG connection.
What is most valuable?
Sophos XG has allowed us to implement all kinds of firewall rules and manage bandwidth efficiently. By prioritizing bandwidth for our ERP hosted in Amazon Cloud and de-prioritizing non-essential sites, it has greatly improved our network management. The user interface is easy to navigate, making administration tasks straightforward. In terms of backup, reinstallation, and DHCP configuration, Sophos XG is very straightforward compared to other solutions.
What needs improvement?
The knowledge base needs improvement, particularly in terms of community support and training videos on platforms like YouTube. Compared to other firewalls, Sophos XG documentation is somewhat confusing and can be difficult to use. The licensing model could also be improved to cater to smaller offices, as the current minimum purchase is for 50 users, which can be expensive. Incorporating AI technology for enhanced learning and easier configurations would make the solution more robust.
For how long have I used the solution?
I have been using Sophos XG since they took over Cyberoam, and I switched from Cyberoam to Sophos XG.
What do I think about the stability of the solution?
Sophos XG is very stable, even when serving as a DHCP server. Unlike some other firewalls, it does not overheat when certain features are enabled.
How are customer service and support?
Our experience with customer service is excellent. We are supported by the guys who resell Sophos XG, and their technical team is well-trained and knowledgeable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with FortiGate and Palo Alto. However, we switched to Sophos XG because FortiGate was expensive.
How was the initial setup?
The setup process for Sophos XG is very straightforward, especially when compared to other firewalls.
What about the implementation team?
We were supported by our reseller's technical team, who were well-trained and knowledgeable.
What's my experience with pricing, setup cost, and licensing?
The Sophos XG costs about $1,300 annually for a license for up to 50 people. Comparatively, FortiGate offers similar features and IPsec for $1,600 annually.
Which other solutions did I evaluate?
I evaluated FortiGate and Palo Alto before choosing Sophos XG.
What other advice do I have?
I rate Sophos XG a seven out of ten. Incorporating AI technology for enhanced configurations would improve its overall value.
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