Freshdesk Omni
Freshworks Inc.External reviews
3,539 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Integration and Omnichannel Support, but Needs Better Performance and Customizable Reports
What do you like best about the product?
Easy integration, has multiple market place apps to have. Has a omni channel support eco system.
What do you dislike about the product?
I feel few times it keeps on loading and reports explorer needs to be given for the garden plan with the customizable option
What problems is the product solving and how is that benefiting you?
Managing customer queries in a single tool helps us keep track of our SLAs.
How Freshdesk Makes Customer Support Easier
What do you like best about the product?
I like Freshdesk because it makes managing customer support really easy. I can track all tickets in one place, respond quickly, and keep everything organized without any hassle
What do you dislike about the product?
I don’t like that sometimes the interface can feel a bit slow or clunky. Also, some features are limited in the free plan, which can be frustrating
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of keeping track of all customer issues. Instead of juggling emails, messages, and calls, I can see everything in one place. This helps me respond faster, stay organized, and provide better support to customers, saving time and reducing confusion
Freshdesk Reinvents Customer Support by AI.
What do you like best about the product?
I like the way Freshdesk brings all channels of communication under a single easy to use interface. The Freddy AI Copilot is the actual game changer that it assists with summaries, reply suggestions, and even live translations, which allow working with tickets to be quicker and more precise.
What do you dislike about the product?
Customization of the workflows and automation rules may require some time to make it the way you desire. When established, however, everything goes well.
What problems is the product solving and how is that benefiting you?
Freshdesk assists me in handling all support requests made on various platforms without leaving anything out. The included AI capabilities minimize the response time and increase the productivity after which my team focuses on solving the complicated problems, and automatic answers are the replies to the basic queries.
Dependable Ticketing and Task Monitoring System
What do you like best about the product?
Fresh desk is used in my organization as ticketing and monitoring tool. The reporting flexibility, dashboard and UI are particularly easy to work and operate on.
What do you dislike about the product?
Ingration with other platforms such as Google Workplace can be better
What problems is the product solving and how is that benefiting you?
Ticket queue monitoring
Solid Support Tool with Room for Improvement
What do you like best about the product?
I appreciate how Freshdesk addresses our support issues, improving our organizational reputation. Its feature to assign due dates to tickets and the ability to undo responses shortly after sending them are particularly useful. These capabilities cater to our needs effectively, making Freshdesk our clear choice for support software.
What do you dislike about the product?
Setting up Freshdesk was challenging at first due to my initial unfamiliarity with the software. Additionally, the lack of a dark mode in Freshdesk is inconvenient for me, as it would ease eye strain, especially since many applications now support this feature. Moreover, Freshdesk's file size limit of 22 MB is restrictive, negatively impacting the user experience when larger files need to be shared, leading to frustration as users must minimize files.
What problems is the product solving and how is that benefiting you?
I use it to enhance our support experience, improving organizational reputation and user satisfaction.
Sharing My Insights on Freshdesk
What do you like best about the product?
Freshdesk is a useful tool for managing customer support. I appreciate how straightforward it is to track tickets and delegate tasks to my team. The dashboard is clean and intuitive, making it easy to navigate. It allows us to respond more quickly and keep our records well organized.
What do you dislike about the product?
One aspect I don't like is the mobile app, as it tends to crash frequently and definitely needs some improvements.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to handle customer queries efficiently and ensures that logistics issues are organized in a single location.
Freshdesk: Platform which manages customer queries
What do you like best about the product?
It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and manages incoming tickets comes from multiple channels. It effectively organizes customer queries and reduced response time. Automate tasks assigned to agents based on the skill set. It provides multiple support on different channels such as email, call & social media in one place. Provides insight support to improve support quality
What do you dislike about the product?
We can only use it on laptop or Pc not able to use it in mobile phones. On using daily basis it is easy but the deep customization is not an easy price. Some advanced features includes high price to pay.
What problems is the product solving and how is that benefiting you?
It saves time to reduce manual work. It helps to manage customer queries from different channels such as email, chat & call. It automates the repetitive tasks such as follow up, routing & reminders. It helps the Tickets to organize so that we not mis anything.
Freshdesk
What do you like best about the product?
Freshdesk is easy to use and it will save time to collect support information .it make issue to implementation in any organisation.it can alsoitergrate with any other calling software which can help in reporting and analysis to track performance and enhance the support quality of our organisation.
What do you dislike about the product?
some adance features are only avaliable on subscription of fresh desk which leads to lower users of freshdesk. some it is difficult to handle its downtime in organisation who provided 24/7 support to our customers. this leads to customers losses to our organigation.
What problems is the product solving and how is that benefiting you?
Mostly fresh desk collect customer information and provide support to our customer with ticketing tools . its also provide records of providing support to our customers by mailing on fresh desk . overall it sbest ticketing tool in telecommunications industry.
Good experience for ticket support and resolution
What do you like best about the product?
I have good and smooth experience on fresh desk, as it is easy to raise queries and concern, view your ticket on this platform.
I am happy to share company should engage with them for support queries on this.
I am happy to share company should engage with them for support queries on this.
What do you dislike about the product?
Little bit slow, and ticket closed, take time to reopen if needs to
What problems is the product solving and how is that benefiting you?
Ticket raising and queries resolving platform between two parties
User-Friendly Helpdesk with Great Automation Features
What do you like best about the product?
Clean interface, easy for both agents and Admins to use. Ticket automation rules save lot of manual efforts. Strong Multichannel support and Integration capability. Affordable pricing compared to other enterprising solutions.
What do you dislike about the product?
Mobile App can be laggy and lacks some desktop features. Integrations are good but sometimes limited for niche tools.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to manage the customer support operations, especially for growing businesses like us.
showing 61 - 70