Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Good wrok
What do you like best about the product?
Simplicity,Ease of use and customer suport
What do you dislike about the product?
There should be a little note for the customer to read before submitting the ticket will help the agent gather the info
What problems is the product solving and how is that benefiting you?
Software Error, addition, day to day customer support
Flatfrog Freshdesk
What do you like best about the product?
EASY TO add content, articles.
Please why do I have to add more characters.
Please why do I have to add more characters.
What do you dislike about the product?
15Meg attachment limit. Site needs to have more security levels. Public, Level 1, Level 2, Level 3, then by company. Better integration with a support alias instead of a person's private e-mail address.
What problems is the product solving and how is that benefiting you?
Support, Redundant questions. FAQs.
Freshdesk - Mint
What do you like best about the product?
Its very user friendly. Easy to read,. Self explanatory functionality.
What do you dislike about the product?
Load times on larger tickets.
What problems is the product solving and how is that benefiting you?
Logging customer data and ensuring we are assisting customer efficiently.
Good
What do you like best about the product?
Reponses by the agents are really quicker
What do you dislike about the product?
My problem still unresolved and pending
What problems is the product solving and how is that benefiting you?
None.
Great product, great service
What do you like best about the product?
Ease of use and implementation. We were up and running in less than 1 month plus the support that we've received post being live has been really very good too.
What do you dislike about the product?
I still find the customizations to be challenging, we want to deploy 3 different portals with different information on each (based on user group). Organizing for that has been a challenge.
What problems is the product solving and how is that benefiting you?
Lack of visibility into process flows, work queues, capacity.
Easy to track and manage customer queries
What do you like best about the product?
Best way to get in touch with clients and track status of the client queries,Chat to give them instant response
What do you dislike about the product?
UI can be improved and no chat option for mobile app freshdesk a great drawback
What problems is the product solving and how is that benefiting you?
addressing clients queries,answering them providing solution and keep track over the query status
Recommendations to others considering the product:
chat option can be added for mobile app
Good product
What do you like best about the product?
Agent performance, detailed reports and customer satisfaction reports
What do you dislike about the product?
There is nothing to dislike in the fresh-desk
What problems is the product solving and how is that benefiting you?
We give complete resolutions to the customer time to time without hesitation.
Great, but could be better.
What do you like best about the product?
Compared to any other ticketing system, Fresdhdesk is great. It has the majority of features I/we need.
What do you dislike about the product?
There is certain functionality I really dislike. Small things that could be slightly tweaks that would make a daily user's experience so much better.
What problems is the product solving and how is that benefiting you?
Time logging (billable vs. non-billable) is ensuring assigning greatly with our profit margin in support.
Recommendations to others considering the product:
Try it out. Although there are a few improvements that could be made, I don't think there is a better ticketing system out there.
It was excellent experience.
What do you like best about the product?
I will like to mention few features that help my support team to get better and swift in their responses are Scenario Automation and Dispatcher Rules.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
What do you dislike about the product?
Currently, I didn't find anything that I dislike regarding Freshdesk.
What problems is the product solving and how is that benefiting you?
Yes, of course. As mentioned above, we can track the tickets trends effectively and manage the team strength according to these trends.
Automation, drastically improves our response time and meeting our SLA.
Automation, drastically improves our response time and meeting our SLA.
Quick Response
What do you like best about the product?
The quick response and friendly service was organic and fluid and very much appeared a culture of the company
What do you dislike about the product?
Nothing had negative impact as I felt all issues were addressed and more.
What problems is the product solving and how is that benefiting you?
Managing customer issues by assigning and delegating tasks in real time
Recommendations to others considering the product:
It is progressive and dedicated to optimised service
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