Freshdesk
Freshworks Inc.External reviews
3,411 reviews
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Great tool for managing helpdesk tickets
What do you like best about the product?
Freshdesk is very easy to use and provides a good level of control to the user. The look and feel is very responsive and modern.
What do you dislike about the product?
Sometimes, when resizing the screen, the text fields in the tickets do not resize.
What problems is the product solving and how is that benefiting you?
Enables us to keep track of customer issues and portal to communicate with customers.
Recommendations to others considering the product:
Its simple and easy to use whilst looking very modern and providing you with the necessary controls to manage the support desk.
Customer Center Portal
What do you like best about the product?
Easy configuration and setup.
Support team is professional and available
Support team is professional and available
What do you dislike about the product?
Lack of flexibility in the manner of GUI customizations
What problems is the product solving and how is that benefiting you?
Our new customer center portal was deployed in a short time
Good and well structured support system
What do you like best about the product?
It is easy to sort and keep track of tickets in the support system. You can do this easily by creating your own views.
What do you dislike about the product?
The translations are not 100%. They work most of the time but there are small quirks in the translations that are incorrect.
What problems is the product solving and how is that benefiting you?
We can easily keep track of questions and support that our customers want help with.
Head of customer support
What do you like best about the product?
Easy and flexible. The app store & the new features rolled up regularly.
A good follow up by the CS team.
A good follow up by the CS team.
What do you dislike about the product?
The lack of analytics & advanced filters.
The poor search tool.
The poor search tool.
What problems is the product solving and how is that benefiting you?
Customer support. Handle & follow efficiently incoming requests.
They solve my problems
What do you like best about the product?
I love the mobile apps, allow me to attend my client request immediately.
What do you dislike about the product?
This is specifically for Zoho, too many products that can be integrated.
What problems is the product solving and how is that benefiting you?
Software support for my app.
My helpdesk experience with freshdesk
What do you like best about the product?
the overall system is wonderful, I like the seamless integration with e-mail and it is collecting users ID to the directory from their first ticket, the issue tracking was never easier and it helps us decreasing the time of closing items. also, I am talking less to my agents now, with help of notes and attachment it could never be easier.
What do you dislike about the product?
because I don't have the full versions, I wished I could have it materials request, but I learned it is available in the full version
What problems is the product solving and how is that benefiting you?
Currently, IT support is being taken care of
Simple and Beatiful; easy to use tool to manage customer queries
What do you like best about the product?
1. Mobile application to manage tickets on the go.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
What do you dislike about the product?
Currently, the landing page of the support desk does not look very modern. I guess that soon will be updated as was the agent interface (aka mint experience)
What problems is the product solving and how is that benefiting you?
We have benefitted from freshdesk by reducing turnaround time to reply to email by 60%
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Fast response, professional manner
What do you like best about the product?
I always get the answer within a min. They treat us very nice and they know their product well enough to provide us with accurate troubleshooting. They were patient with me when I took long time to troubleshoot.
What do you dislike about the product?
For call issues, most of the time I have to wait for Twilio's answer so I don't get answer right away.
What problems is the product solving and how is that benefiting you?
calls and emails from guests
and vacation home owners or hotels
and vacation home owners or hotels
Customer service experience with Freshdesk
What do you like best about the product?
The ability to instantly chat with them.
What do you dislike about the product?
Passive aggressive answers, long time to develop customer requested features.
What problems is the product solving and how is that benefiting you?
Customer ticketing, ease of use.
My experience of freshdesk
What do you like best about the product?
Simple,fast,cheap,good customer service.
What do you dislike about the product?
The login issue was the only thing i was having trouble with. Now i am good.We will see!
What problems is the product solving and how is that benefiting you?
I got no problems so far.The only thing i disliked was the login issue which was quickly fixed.The benefits were the easy communication between the clients and the headquarters.Really good and helpful!
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