Freshdesk
Freshworks Inc.External reviews
3,445 reviews
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Quick and Easy to Use
What do you like best about the product?
It is very easy to use with a quick response rate. It allows you to easily track your IT tickets and make comments as needed. You are also able to add additional people to the ticket for better communication and to keep everyone on the same page. I can also just send an email without having to log in to the actual site.
What do you dislike about the product?
So far, there is nothing that I have come across that I did not like.
What problems is the product solving and how is that benefiting you?
To be able to send trouble tickets to our IT department since our department works from home.
Recommendations to others considering the product:
If you need a quick and easy way to send trouble tickets to IT, this is the way to go. Especially if you have people who aren't as tech savy as others
The new system to beat
What do you like best about the product?
Fresh desk allows for us to greatly improve our support system and process.
What do you dislike about the product?
It is a long process to have the program built and implemented.
What problems is the product solving and how is that benefiting you?
Our support system has seen great improvements in transparency and efficiency.
Freshdesk prioritizes and is flexible.
What do you like best about the product?
Freshdesk has a great mobile app. You can receive notification if you'd like.
What do you dislike about the product?
I really don't have any issues with Freshdesk.
What problems is the product solving and how is that benefiting you?
Technology issues within our school district. It is easy for teachers to use with little training.
Recommendations to others considering the product:
I really think fresh desk is simple to use. It's not an "In your face" service - you can choose how involved with it you'd like to be or need to be.
Very User-Friendly
What do you like best about the product?
It’s super easy to use and perfect for VIPKID teachers.
What do you dislike about the product?
Sometimes it takes a while to load, which is unusual because I have no trouble loading other sites quickly. It’s also not as easily accessible on Safari as it is on Chrome.
What problems is the product solving and how is that benefiting you?
Information and community
Recommendations to others considering the product:
It’s great!
Best help desk you can find!
What do you like best about the product?
Fresh desk makes my life easier when it comes to support tickets, it has lots of features and they keep getting better and better.
What do you dislike about the product?
Sometimes take few extra minutes to delete old tickets but l I'm thinking it's my computer and not Freshdesk.
What problems is the product solving and how is that benefiting you?
Helps me keep track of support tickets in a organized way, also I like the customer portal with the Faqs
Recommendations to others considering the product:
Higlely recommend
Great for the price
What do you like best about the product?
This is easy to use and pretty easy to configure. It also integrates with G Suite now for account creation.
What do you dislike about the product?
I'm not sure why it keeps sending help emails into spam, even from verified users and even agents. It greatly effects our response time, as we have to go and check to see if anything is there.
What problems is the product solving and how is that benefiting you?
This offers an easy, and cost effective way to keep track of help requests for our small company that has multiple people working the help desk as a small part of their other job.
Solid help desk
What do you like best about the product?
Ease of use and asset management software
What do you dislike about the product?
Configuration can be complex. It is not always easy to remove elements you don’t want.
What problems is the product solving and how is that benefiting you?
Lowering response times and increasing documentation.
Easy to use and very efficient in handling all my support tickets
What do you like best about the product?
Best part is how you can customize your service desk to what works best for you. Helps in keeping track and getting notification on all my ticket updates with ease.
What do you dislike about the product?
Only think I dislike about it is that I can to constantly add day passes every month and can not do it myself without contacting support.
What problems is the product solving and how is that benefiting you?
Managing all our customer support tickets
Recommendations to others considering the product:
Great product and ease to use
Easy to use Ticketing Platform with regular Feature updates
What do you like best about the product?
Freshdesk is an easy to use, user-friendly Ticketing platform that can be setup in under a few hours and used to simplify customer Service. I love the fact that Freshdesk is easily integrateable with multiple sub-systems and provides the flexibility of using it in multiple channels like the PC, and having a dedicated mobile App. The product brings with it the power of analytics and other Plug-ins supported by multiple vendors that can help your data flow in and out of the system seamlessly.
What do you dislike about the product?
Freshdesk as a platform provides the ease of use and there isnt anything that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us bring in Customer Support requests, customer reachouts, Incidents and Escalations from Multiple channels and enables our team to ensure that no customer's query goes unanswered. The intelligent automation rules in the product ensure that
Recommendations to others considering the product:
FreshDesk has come up with a newer version of the product that is super user friendly. The parent company Freshworks provides multiple solutions like a CRM, Applicant tracking Platform, a Call Center Software, and a conversion optimization suite that can be easily integrated across their other applications. Freshdesk is quite the wow software that is a must have if you are managing multiple customers and would require data to seamlessly flow into multiple systems.
Works for communication purposes
What do you like best about the product?
Overall it works like an email system, so I am able to communicate with customers and contractors.
What do you dislike about the product?
Sometimes it's hard to find past communications, it's not great with search results
What problems is the product solving and how is that benefiting you?
We can communicate with our users without giving them our personal work emails.
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