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Functions are easy to navigate
What do you like best about the product?
I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
What do you dislike about the product?
I do not like the fact that the mobile experience is difficult to navigate compared to the desktop user experience
What problems is the product solving and how is that benefiting you?
The main problem it is solving is that it bridges the communication channel between users and producers as regards to the service provided to the users and producers are also able to get feedback as a result of freshchat
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The overall interaction experience with customer through Freshchat is amazing
What do you like best about the product?
The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.
What do you dislike about the product?
I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing.
What problems is the product solving and how is that benefiting you?
Freshchat is benefiting me in terms of replying my customers queries
Awesome
What do you like best about the product?
Quick & easy to use, user friendly can be recommended to others
What do you dislike about the product?
NA it is awesome. But we should get frequent updates
What problems is the product solving and how is that benefiting you?
It is used for solving customer queries
Easy to navigate
What do you like best about the product?
Easy to understand, navigate and use tools and systems. Nice design, easy for visuals
What do you dislike about the product?
Rarely it needs a refresh, sometimes new messages or calls don't come through straight away
What problems is the product solving and how is that benefiting you?
Helping by having instant communication with users, with focus to resolve their issue immediately
Complete and secure system.
What do you like best about the product?
The simplicity of using the system, has clear and very safe options. Very different from what we had before.
What do you dislike about the product?
Since it is quite complete and we are in another country that does not use the dollar, its cost is a little high.
What problems is the product solving and how is that benefiting you?
Our attendants resolve more conversations at the same time and, in addition, some conversations do not need human attention, the client himself resolves his request.
Great and smooth interaction for B2C.
What do you like best about the product?
Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.
What do you dislike about the product?
There were no negative point of the freshchat as it allows you to track all the possibility interaction with the customer and agents performance but have to make more smooth as sometime it keeps lag.
What problems is the product solving and how is that benefiting you?
Easy way to interact with customers with one click and easy to reply with the / command so we can easily response to customer in the timely manner being on the multiple chats.
Freshchat its very helping our Customer service to make SLA and KPI, very user friendly,
What do you like best about the product?
API to whatsapps make more traffic, and we can count everything with freshchat.
What do you dislike about the product?
limited channel to connect to freshchat, we have marketplace chat but cannot connect,
please to add this feature :)
please to add this feature :)
What problems is the product solving and how is that benefiting you?
we can count everything start with time,quantity,quality and interaction detail
Support feedback
What do you like best about the product?
The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number
What do you dislike about the product?
The only issue with this tool is the closing of the conversation after 24 hours which cause an issue for us to contact the partner after this period, and the integration of the tool
What problems is the product solving and how is that benefiting you?
As I mentioned, the live chat that is happening between us and the customer helped us to discuss everything without waiting for their responses via Email that mostly takes more than 24 hours
USER Friendly
What do you like best about the product?
Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time.
What do you dislike about the product?
Everything is great! Keep up the great work!
What problems is the product solving and how is that benefiting you?
There is structure when assisting the patient's in a timely manner, and we are able to provide wonderful customer service.
Easy to use!
What do you like best about the product?
Easy to set up with different channels, and convert chats into tickets in Fresdesk.
What do you dislike about the product?
Some integrations are clunky, have not had much luck with BigCommerce.
What problems is the product solving and how is that benefiting you?
It is the fastest way for a customer to ask a question and for us to give an answer so it helps to streamline our processes.
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