Freshchat
Freshworks Inc.Reviews from AWS customer
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Perfect Communication Platform
What do you like best about the product?
What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support.
What do you dislike about the product?
While Freshchat offers many valuable features, there are a few aspects that I find less favorable. One concern is the pricing structure, which might be a bit on the higher side for small businesses with limited budgets. It would be great to see more affordable plans tailored to the needs of smaller enterprises.
What problems is the product solving and how is that benefiting you?
Freshchat has been instrumental in solving multiple communication challenges for our business. Firstly, it has significantly improved our customer support efficiency by providing a centralized platform for real-time communication.
Easy to use support handling tool
What do you like best about the product?
1. Setting up the chat flows is very easy
2. They have integrations with most of the major tools in the market
2. They have integrations with most of the major tools in the market
What do you dislike about the product?
1. Sometimes I face latency in getting support for my queries.
2. A better (2-way) integration with Freshdesk would be helpful
2. A better (2-way) integration with Freshdesk would be helpful
What problems is the product solving and how is that benefiting you?
I was trying to use Freshchat to handle the chat-based customer support on our platform. Setting up chatbots and the live chat feature helped us address the queries of everyone who is visiting our platform.
Simple and to the point
What do you like best about the product?
The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
What do you dislike about the product?
There tend to be a lot of glitches and delays from time to time. Chats not properly assigned, delays with mobile chat. Minor tweaks and adjustments in the system can be cause for bigger issues.
What problems is the product solving and how is that benefiting you?
Reaching a larger population of our customer base.
Its buggy and slow to refresh.
What do you like best about the product?
the ability to update and create your own canned answers
What do you dislike about the product?
inability to stop chats from changing place while chatting. The only setting is for the longest wait time. I would like to freeze the chats entirely so they do not move switch places. When implimenting or changing rules for chat on the back end, the systems slows WAYYYY down and is almost unusuable for at least 30-60 mins
What problems is the product solving and how is that benefiting you?
I have no idea what you are workign on
User friendly.
What do you like best about the product?
I like Freddy, and I enjoy being able to have canned messages.
What do you dislike about the product?
Sometimes it lags and kicks you out of the system.
What problems is the product solving and how is that benefiting you?
It helps translate which is really useful.
love the simplicity of use!
What do you like best about the product?
being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
What do you dislike about the product?
sometimes the chats come in too quickly or there is little to no notification when a new chat pops up.
What problems is the product solving and how is that benefiting you?
customer support with multiple languages is very beneficial. although sometimes the translation is a little off.
fresh chat expienecne.
What do you like best about the product?
Very easy to use and easy to navigate when chatting
What do you dislike about the product?
When chatting and a new on comes in it goes to the top and sometime messes me up when talking to my customers.
What problems is the product solving and how is that benefiting you?
This makes it easy to communitcate with our customers.
Easy to use with many features
What do you like best about the product?
Reporting is great
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
What do you dislike about the product?
The filtering of the chats isnt great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
What problems is the product solving and how is that benefiting you?
Freschat has great channels, such as sms, GMB, whatsapp, instagram and Facebook allowing us to have direct live conversations with customers. We also have the ability to send out proactive messages via WAB to customers. This allows faster resolution times
Freshchat
What do you like best about the product?
- ease of use
- multi channel platform integration available
- ease of implementation
- multi channel platform integration available
- ease of implementation
What do you dislike about the product?
Limited function on blocking spam message
What problems is the product solving and how is that benefiting you?
we are mainly use the whatsapp integration function, which convenient our company to provide chat support to our customer
Effecient
What do you like best about the product?
I appreciate the comprehensive 360-degree view of support needs.
What do you dislike about the product?
Sometimes, the support is frustratingly slow, which I dislike.
What problems is the product solving and how is that benefiting you?
Freshchat is solving our customer communication challenges by providing real-time support and increasing engagement, resulting in improved customer satisfaction and retention
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