Zendesk Suite
ZendeskExternal reviews
6,478 reviews
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Friendly user and all that you need is in one page. It's like we've got it all for you
What do you like best about the product?
The most helpful is automatic ticketing, where when you receive an email, it will have an automatic code.
What do you dislike about the product?
My dislike is the triggers since I'm just new. But eventually I will understand this.
What problems is the product solving and how is that benefiting you?
Our Ticketing System, our previous CRM have a lot of buttons before saving a ticket. Unlike Zendesk it is in one place with simple name/tags.
Zendesk helps a lot my day to day at work. Makes problem solving easier
What do you like best about the product?
Integration with other platforms, mainly gmail and whatsapp. The distribution of activities in a large team, becomes simpler. Communication with the customer is more effective.
What do you dislike about the product?
The need to close an active ticket, so that another ticket can be started, with the same customer but a different technical operator starting the chat. My company has several employees talking to a customer at the same time.
What problems is the product solving and how is that benefiting you?
The biggest benefit is related to the quality in time of the answers provided to my company's customers. In addition, the working time of technical operators has increased in quality. Support is always working to help us at this purpose of a better working time.
Support is Awesome.
What do you like best about the product?
The chat feature on the support page is the best thing to get instant help. It has the capacity to share snaps as well for a better explanation of issues. Wait time is less.
What do you dislike about the product?
There should be an email option available so the customer can manage the records and escalations. There should be a ticket portal as well. Last time the agent leaved the chat in-between.
What problems is the product solving and how is that benefiting you?
I have only checked with reporting problems yet. They have helped me to troubleshoot the issue that i was facing with an attribute. It improves work efficiency.
Received awesome tech support from Philip A. He resolved my issue.
What do you like best about the product?
He was very responsive in the chat and allowed me to figure it out myself which was also very helpful so I know how to resolve it again if it comes up.
What do you dislike about the product?
There is nothing I disliked about his support he gave to me.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping me solve accessing app issues I was experiencing which now that I have it, I have the ability to access my clients addresses when I'm out on the field.
Zendesk Feedback
What do you like best about the product?
I really like Zendesk because its layout is great.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
What do you dislike about the product?
What I don't like about Zendesk is its value.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
What problems is the product solving and how is that benefiting you?
It facilitates the development of various processes, the individual verification of each stage and its progress.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Great experience in all topics
What do you like best about the product?
From the ease of using the tool, the return from clients is much faster when contacted through Zendesk.
What do you dislike about the product?
It is a very complex system to register clients, as it has to be done step by step, when it could allow entering all the data and then confirming it all at once.
What problems is the product solving and how is that benefiting you?
All related to contact with the clients and their feedback
All in one place
What do you like best about the product?
The use of several projects and in a single place, being able to communicate with the client and with the other collaborators in real time, in addition to viewing the pending issues and conclusions. Application support is efficient.
What do you dislike about the product?
Some reports and analysis are not so accurate, or also do not have the necessary resources for the activities we need.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
What problems is the product solving and how is that benefiting you?
As we are new contractors we have had great support from zendesk.
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
Very practical and intuitive
What do you like best about the product?
The platform is intuitive, organized, and meets various needs that may arise during the customer's experience from lead qualification to operational support.
What do you dislike about the product?
I believe that the email inbox should be a bit more customizable, allowing the use of tags for better reception of new emails and directing them to individual folders.
What problems is the product solving and how is that benefiting you?
Zendesk helps me optimize the customer journey from the moment of sales, legal, billing, and entry into operation, saving a time lapse in service that we previously had.
Fast and intuitive system.
What do you like best about the product?
Quick resolution in support, polite and courteous service, intelligence in functions.
What do you dislike about the product?
Most of the information is in English, making it difficult when we are not very fluent in the language.
What problems is the product solving and how is that benefiting you?
Adhesion of new services for the use of WhatsApp
Awesome
What do you like best about the product?
I like the ease and speed of solving problems, as well as the possibility of solving them autonomously, when necessary. Because, often, the problem is simpler than it seems.
What do you dislike about the product?
In fact, so far, I haven't found any negative aspects or inconsistency that I could point out here as "disliked". So I like all the points and features using the program.
What problems is the product solving and how is that benefiting you?
Zendesk helped me with the communication problem with our customers. Sometimes we had difficulties managing all the demands and the response time, which was causing a lot of dissatisfaction
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