Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk-Why I love this tool
What do you like best about the product?
Zendesk chat has been a very useful tool to us because it has helped us in increasing conversion rates. We are able to chat in real time with our customers and potential customers. It is hard for clients to call directly but with zendesk chat embedded on our website then we are able to engage our clients more. It is an easy tool to use and one does not require any training. It is an affordable too and it even have the free trial. Zendesk is a great software for the management of requests and business needs. It facilitates the management in support center seamlessly. The particular consumer roles helped us to implement the software in the company within a short time. Additionally, one didn’t have to invest much time in training since it comes with the best materials for consumers on the web.
What do you dislike about the product?
I do not know if it is the issue with the internet connection, but sometimes we get chat request a few seconds late whenever we are using the Zendesk smartphone app. Overall, there is not much to complain about.
What problems is the product solving and how is that benefiting you?
The triggers are great and this helps us in setting automation such that when we are away the visitor can get a welcome message or leave your contact message. this is better than letting the client leave without any contact. Even when we are offline the visitors are attended to immediately we get back online. We have the chance to use the tracking and live analytics feature whenever we are using the paid subscription. It also allows various integrations and add ons such as Google Analytics.
Recommendations to others considering the product:
Zendesk is a good tool and I would recommend it to business owners. One is able to chat with the clients and potential clients. you can start with the free trial before paying for the subscription.
Zendesk helps organize and prioritize customer emails, questions and requests.
What do you like best about the product?
I like that Zendesk organizes and prioritizes customer requests and questions. Zendesks buckets requests by region and by types of request. With zendesk we are able to addess 300 agents in our region in a short amount of time. We are also able to flip tickets to other teams in the company and collaborate easily. We also let customers know things are "solved" and provide timeline transparency.
What do you dislike about the product?
I dislike that the format sent to customers in return/response can be confusing. We customized this to create less confusion, but the response looks different than a normal email.
What problems is the product solving and how is that benefiting you?
We are solving literally all sorts of problems. Any type of question or request is answered. This varies from ordering new business cards to updating code on our webpages to how to use our tools.
Decent product
What do you like best about the product?
Easy to use interface and logical search parameters to find what you are looking for
What do you dislike about the product?
Needs to have more customization features as companies have different needs when it comes to how they support their customers
What problems is the product solving and how is that benefiting you?
Needed a reliable solution for customers to be able to call us and email us.
Zendesk experience has been positive
What do you like best about the product?
The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box.
What do you dislike about the product?
I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly
What problems is the product solving and how is that benefiting you?
It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly
Good software, has a lot of bugs
What do you like best about the product?
I like Zendesk’s internal note keeping system, and how emails automatically sort into queues with (some) accuracy
What do you dislike about the product?
Sometimes internal notes will send to customers, which is really terrible. Also, not all “new” emails filter into the “all” queue which is a problem
What problems is the product solving and how is that benefiting you?
Any issues customers have with checkout, existing orders or our rewards program.
Recommendations to others considering the product:
All tickets and new tickets are not always combined for some reason
Easy days
What do you like best about the product?
Zendesk speaks for itself. Its easy to use and get customers to inderstand it
What do you dislike about the product?
Enjoy the program for everything it has to offer..
What problems is the product solving and how is that benefiting you?
Having no issues and problems with program
Recommendations to others considering the product:
Give it a try
I would recommend zen desk chat
What do you like best about the product?
I like that zendesk is used by so many companies so it is familiar and easy
What do you dislike about the product?
I dislike the connectivity issues which sometimes occur with it
What problems is the product solving and how is that benefiting you?
I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open
Recommendations to others considering the product:
No advice at this time.
Easy
What do you like best about the product?
I like how easy it is to use and set up. Quick contact and you can organize your work well too.
What do you dislike about the product?
I don’t really think I have anything about it I don’t like
What problems is the product solving and how is that benefiting you?
Easier to chat with clients and participants at my job.
Serves a Great Purpose
What do you like best about the product?
Efficient ticket creation for internal.
What do you dislike about the product?
The design and layout doesn’t look modern
What problems is the product solving and how is that benefiting you?
Able to keep track of previous internal and external tickets in case we have to go back and do research.
Recommendations to others considering the product:
Utilize all tools Zendesk has to offer and their tech support for issues - - don’t try to figure it out on your own.
Zendesk email
What do you like best about the product?
Zendesk does a great job at integrating all your resources into one user interface - I enjoyed being able to access all the capabilities without having to open multiple windows and tabs
What do you dislike about the product?
The user interface could be more colorful
What problems is the product solving and how is that benefiting you?
Being able to connect emails sent from multiple addresses but originating from the same source - it has helped with tracking fraudulent correspondences
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