Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,497 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ease of use
What do you like best about the product?
It’s very easy to communicate with coworkers
What do you dislike about the product?
Not being able to have everyone on at one time
What problems is the product solving and how is that benefiting you?
Previously we were only able to have a few people on chatting and now we can have the company
Recommendations to others considering the product:
Very easy application to taco and everyone is able to be on chat at the same time
Easy for customers, highly customizable for reports
What do you like best about the product?
Very easy to create queues and rules, the customer sees this as nothing more than an e-mail, which we love. Lots of ability to customize and build meaningful reports.
What do you dislike about the product?
Seem to have a fair amount of service disruption. This is a cloud-based app and it seems like we're dealing with functionality not working pretty regularly. Overall not terrible, and within SLAs.
What problems is the product solving and how is that benefiting you?
We were using Netsuite as a ticketing system prior. With Zendesk it's great to be able to have customers just e-mail us when there's an issue. We can take agents out of a phone queue and have them working on tickets and troubleshooting.
Easy chat tool
What do you like best about the product?
Easy to use and you can see the ticket information clearly!
What do you dislike about the product?
Sometimes hard to see who is writing in.
What problems is the product solving and how is that benefiting you?
We all can share these chats and include eachother so makes it easy to send the chat to the right person!
Good program for customer support
What do you like best about the product?
The organization that zen desk provides for different types of tickets
What do you dislike about the product?
It glitches a lot and the apps on the side sometimes don’t show up and cause further connectivity issues.
What problems is the product solving and how is that benefiting you?
It is an effective way to reach out to customers and solve customers issues. It is good for communicating about a specific order.
"Zendesk Support Reviews"
What do you like best about the product?
Zendesk Support configuration is inventive, straightforward and most helpful answer for give a decent client support. Tickets are extremely simple to make and an email update is sent to you once it's made. Zendesk offers us the capacity of texting to the likelihood of talking with our clients, in this way extraordinarily improving the business connections we have with them.
What do you dislike about the product?
I presently can't seem to discover something I don't care for about Zendesk Support. It has been overly simple to utilize and accommodates extraordinary client administration!
What problems is the product solving and how is that benefiting you?
We use Zendesk Support for our ticket management,call management and client connection. Zendesk makes it simple to guarantee each client get a reaction, we can communicate with our customers rapidly and resolve their questions asap. What's more, its self-administration entry is very adjustable, and that is very worthy.
Recommendations to others considering the product:
It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to interact by different methods either by email or telephone and permits tracking of calls. We recommend Zendesk Support for report management.
Excellent software!
What do you like best about the product?
Zendesk makes it easy for our end users to put in requests for support. I like how easy it is to use and how simple the interface is. Zendesk is good at integrating multiple communication channels into one place. We were able to connect our phone lines to Zendesk, which worked really well.
What do you dislike about the product?
Zendesk is easy to configure. This tool works as a great ticket management system.
What problems is the product solving and how is that benefiting you?
It's an simple yet excellent support ticketing system that gives us the ability to automate and customize responses to clients. It's easy for end users to navigate and tracking tickets is easy.
A very complete solution
What do you like best about the product?
I tested Zendesk solutions for a while (when i was searching for a help desk solution) and i can tell that Zendesk is the most complete solution in the market, by far.
What do you dislike about the product?
I dislike the lack of features related to revenues, but i think this is not the purpose of Zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk solves problems like organization, team comunication, priorities and other things related to a ticket system.
Recommendations to others considering the product:
its a very good software! if you buy it, you will like it, for sure.
Zendesk Chat, a friendly tool to support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our customers with a chat. Our support team is also much more efficient, as using a keyboard is faster than a phone conversation. The application is technically simple for the user who contacts support, as it is just a chat. However, the support dashboard is very powerful and allows the configuration of many options, such as automatic response bots, statistics, or real-time system checks.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
What do you dislike about the product?
The application is not very large with significant drawbacks, but to mention a few, it could be that, for example, when a user contacts support, it is not specified which page they are currently on, whether it could be used to assign this user to the most frequently displayed department.
What problems is the product solving and how is that benefiting you?
Previously, we had used phone support, but we understood that customers do not want to call to clarify doubts that only require a short sentence or do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you want to support your users easily, but it works well and at a fair price.
Zendesk is an intuitive portal for providing customer service
What do you like best about the product?
As a user of Zendesk when reaching out to various vendors for support, I have found the customer service management portal to be very intuitive.
What do you dislike about the product?
Our organization is government, and requires the use of older IE. Zendesk is only compatible with the latest version of IE, and does not load certain visual elements using IE 9.
What problems is the product solving and how is that benefiting you?
Utilizing Zendesk as a user for logging Incidents and Work Orders with various vendors.
Recommendations to others considering the product:
Utilizing Zendesk from the user-side for customer service is a great tool, especially for cloud-based services and products.
A useful support tool and solid experience.
What do you like best about the product?
Our teams utilize the customization options within Zendesk and have crafted an intuitive experience for Users to create and manage their tickets.
What do you dislike about the product?
I dislike the number of email notifications I receive from Zendesk tickets. I understand this is likely configured by the teams at my organization that manage this software, but it is excessive nonetheless.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support at my organization for internal tickets between various teams.
showing 4,861 - 4,870