Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,458 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk - leaders in CX
What do you like best about the product?
True omnichannel experience with the best agent workspace I have seen in the industry so far.
What do you dislike about the product?
The pricing can be a little high compared to competition. But then you always need to pay a premium for the best.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me make my agents more productive and my customer experience more immersive
Friendly ticket platform for Contact Center in the front line
What do you like best about the product?
The intuative functions for all agents working in the platform together with a fantastic knowledge base. Getting started with the product is very simple.
What do you dislike about the product?
When you need to build more complex triggers as an administrator you are some times not able to continue due to some vital attributes/settings missing
What problems is the product solving and how is that benefiting you?
Due to its intuitive way of working it is very easy for agents to get a grasp about what the case is about.
Zendesk Help company Change
What do you like best about the product?
Can help me handling customer support operation easily with minimun cost. Get data analysis easily.
What do you dislike about the product?
Sometime it cannot read what I need. Minimun selection go to my question
What problems is the product solving and how is that benefiting you?
I am still new to zendesk support and still not yet receive any problem on it. In terms of benefit, it can minimize cost in some supporting department.
Smooth and streamlined email process usage
What do you like best about the product?
It has everything I need, including the translate option with the recent update! The macro is also useful; everything you need to respond to the customer is already available per ticket.
What do you dislike about the product?
I don't like that some tickets cant be merged to others.
What problems is the product solving and how is that benefiting you?
It helps in ticket management for me. I can easily see which tickets needs tobe responded and which do not. I enjoyed using Zendesk more than the other software we used before.
Great for streamlining operations
What do you like best about the product?
Great with streamlining our business communications and agent productivity and reporting.
What do you dislike about the product?
Generating reports still needs tobe more user friendly
What problems is the product solving and how is that benefiting you?
Communication with all users
Zendesk helps efficient
What do you like best about the product?
I like that it puts all of the customers interactions into the one place and offers apps within Zendesk to assist with work flow
What do you dislike about the product?
I dislike that internal notes within a ticket cannot be edited
What problems is the product solving and how is that benefiting you?
Zendesk allows the team to use apps which have been very beneficial for productivity and work flow
Powerful Tools
What do you like best about the product?
The greatest strength is the ability to customise, behaviours, automations, views, knowledge centres.
What do you dislike about the product?
Suspended ticket tools, limits on the number of ticket views.
Being able to silo brand settings without having an entire stand alone instance.
Being able to silo brand settings without having an entire stand alone instance.
What problems is the product solving and how is that benefiting you?
Knowledge centres, internal and external.
Providing knowledge and tools for internal staff and our clients to self serve or contact us for assistance.
Providing knowledge and tools for internal staff and our clients to self serve or contact us for assistance.
Seamless customer interaction
What do you like best about the product?
The seamless intergration between email, web forms, social media and the ability to have multiple brands under the one platform. Easy to use interface and the training modules are helpful.
What do you dislike about the product?
Sometimes tickets can be suspended incorrectly by the spam filter but it is often rectified quickly, just need to monitor what has been suspended and what hasn't.
What problems is the product solving and how is that benefiting you?
Zendesk has connected our multiple brands under the one platform which makes it easy to contact customers on multiple platforms and different channels which can be split.
12 months in, going great
What do you like best about the product?
We have been using Zendesk for almost 12 months, the features are great. Really appreciate anytime we have questions the support team is there to help quickly through their chat feature.
What do you dislike about the product?
I find creating reports can be difficult as there are many features and no tutorial. It could also bebfit zendesk to create tutorials on how to use some admin features such as forms, triggers and automations.
What problems is the product solving and how is that benefiting you?
We originally opted to use Zendesk as they have a Live Chat and ticketing system within the same platform. We are still waiting however for Apple Business Chat to be available.
AI Driven Support
What do you like best about the product?
The conversational support featured that I saw in a recent demo is amazing. The support user is able to intercept a chatbot started conversation and then personally guide the user.
What do you dislike about the product?
No really much. Would love to understand more about SLA
What problems is the product solving and how is that benefiting you?
Automate business processes and offload support personnel for complex issues. Avoid spending resources on standard support issues
showing 931 - 940