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Flexible solution
What do you like best about the product?
Flexible solution with nice User Experience
What do you dislike about the product?
to many ootb functionalities. We would need a simplified method to enable only what we need at starting of a project.
What problems is the product solving and how is that benefiting you?
Incident management
it is more flexibel for big environment
What do you like best about the product?
Database and the connection to our HR and Worksystem
What do you dislike about the product?
no direct connection for sql communiction
What problems is the product solving and how is that benefiting you?
change from old CA environment to new and easier formulars
A very useful comprehensive tool
What do you like best about the product?
The admin console gives a lot of flexibilty and the support of the community when hitting issues or needing to understand items is right on top of things.
What do you dislike about the product?
There are some restrictions in Self Service Module that could be improved.
What problems is the product solving and how is that benefiting you?
As a service desk tool this is very powerful and once you get the hang of it - its invaluable
Recommendations to others considering the product:
Self Service Portal
Great time saver
What do you like best about the product?
I have not been using Ivanti for long but I can already see how much time it is saving our company when it comes to patching our estate. The stats speak for themselves. Patching used to take around 40 days and we have this down to sub 14 already; and we have a lot of optimizing left.
What do you dislike about the product?
Nothing that I can think of right this moment.
What problems is the product solving and how is that benefiting you?
As mentioned above we mostly use Patch for Windows and this has sped up our patching process vastly.
Great product!
What do you like best about the product?
We like the reporting and automation behind the product and has saved us a lot of BAU time.
What do you dislike about the product?
We don't really have any major dislikes...
What problems is the product solving and how is that benefiting you?
We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.
Its good
What do you like best about the product?
Intuitive and easy to use . Its has automated ticket tracking
What do you dislike about the product?
Limited functions. Reporting is bad . The emails are not consistent
What problems is the product solving and how is that benefiting you?
service desk
Recommendations to others considering the product:
none
Decent ticket system, can be difficult to learn
What do you like best about the product?
I like that there are ways to categorize different issues and when you get ready to search for something, it makes sense of where to start looking.
What do you dislike about the product?
I hate the search feature. It doesn’t ever work like it should. Even if I use advanced search, it never works correctly. I’m not sure if there is something wrong with the code or what, but it is so frustrating and I usually just end of manually looking through pages and pages of tickets to find what I’m looking for.
What problems is the product solving and how is that benefiting you?
We had a very outdated ticketing system and we invested in Ivanti because we liked that it could be customized to our organization. I do like that we have categories to divide tasks and incidents and group together teams on projects.
Recommendations to others considering the product:
This system is completely customizable to your organization so make sure you take full advantage of that before going live with it. Do some test runs before going live so you know how to use the software. Train employees that will be using it everyday and don’t just expect them to pick it up because it can be a little tedious to learn.
lot of managment
What do you like best about the product?
view of endpoints and control of updates
What do you dislike about the product?
lack of reporting
endpoints need to check in before reporting that they don't have the latest update
endpoints need to check in before reporting that they don't have the latest update
What problems is the product solving and how is that benefiting you?
endpoint manangement
Recommendations to others considering the product:
have a practical demo
Bronson Healthcare Group Review
What do you like best about the product?
We liked the knowledge management capabilities that are further capable than what the old Ivanti/Landesk Service Desk allowed. Particularly the ability to interface with KB articles within Incident ticket creation and the ability for End Users to query KB articles.
What do you dislike about the product?
The Service Manager interface has "a lot going on" and it feels like it will require a lot more training than the old Landesk Service Desk will. Generally we just provision new analysts and let them in with minimal training, we feel that Service Manager will require a lot more training.
What problems is the product solving and how is that benefiting you?
Knowledge Management in all forms. We didn't use LDSD Knowledge Management module because we didn't find it adequate for our needs, we find that with Ivanti Service Manager.
Highly configurable and agile
What do you like best about the product?
I find it an easy to configure product with lots of ways to achieve a solution: workflows, business rules and quick actions. all provide a great configurable platform to enable me to innovate any business process solution.
What do you dislike about the product?
Creating forms is a bit of pain but still applicable.
What problems is the product solving and how is that benefiting you?
Lots of internal business processes and automation we're providing as a solution for different departments within our organisation through different work spaces in ISM
Recommendations to others considering the product:
Plan to use it as an enterprise service manager (not only to IT), this will help you to plan easier and get different departments involved.
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