Heap
HeapReviews from AWS customer
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Great capacity for insights and responsive service.
What do you like best about the product?
Flexibility for layers of data to be viewed in context.
Heap "Illuminate" really helps to surface items I may not have thought to look into before.
Data quiz, while simple, has the effect of getting you to know some of your data trends better.
Heap Replay's (we've only been through the trial) appears to have a lot of possible applications and the placement of where you can open a replay is well thought out.
Heap "Illuminate" really helps to surface items I may not have thought to look into before.
Data quiz, while simple, has the effect of getting you to know some of your data trends better.
Heap Replay's (we've only been through the trial) appears to have a lot of possible applications and the placement of where you can open a replay is well thought out.
What do you dislike about the product?
Lack of Flutter SDK and therefore, Visual Labeling of mobile side events for us (hopefully coming).
Slight ambiguity between Visual Labeler default tagging and the Live Event viewer (supposed to be used to QA what was tagged in VL).
The onboarding process through the 3rd party vendor felt inflexible for our needs and therefore didn't feel as though the value/price ratio was great. We were a lot further along with implementation and understanding than they seemed ready to address and work with.
Slight ambiguity between Visual Labeler default tagging and the Live Event viewer (supposed to be used to QA what was tagged in VL).
The onboarding process through the 3rd party vendor felt inflexible for our needs and therefore didn't feel as though the value/price ratio was great. We were a lot further along with implementation and understanding than they seemed ready to address and work with.
What problems is the product solving and how is that benefiting you?
Heap is helping us better understand what to work on next.
We are able to validate or discard assumptions we might have in place by default.
We are able to know better when additional in app or other messaging is necessary/helpful.
Of course one of the base bits is being able to identify friction points in a designed process for our clients.
We are able to validate or discard assumptions we might have in place by default.
We are able to know better when additional in app or other messaging is necessary/helpful.
Of course one of the base bits is being able to identify friction points in a designed process for our clients.
Analysis of a user's events/data + screen recording in one product = super tool.
What do you like best about the product?
Intuitive UI and the combination of user interaction AND screen recording.
What do you dislike about the product?
I've been using it for a few months and nothing so far.
What problems is the product solving and how is that benefiting you?
It's solving the problem of understanding what users are doing on the site, if they're interacting as expected, is the site working correctly and ultimately conversion.
Billing experience was terrible. The UI element tracking was only enough for directional insights
What do you like best about the product?
iOS element tracking experience was easy to use.
What do you dislike about the product?
Account service was terrible, and analytics' impact on business was minimal.
What problems is the product solving and how is that benefiting you?
It's a quick analytics hack to get directional insights, but no way it's accurate enough for significant decisions.
Heap is a very good user behavior analytics tool
What do you like best about the product?
It provides many may to look at user behavior and analyze it to modify your page flows to increase user engagement. It is a robust analytics platform that can be used in a variety of ways.
What do you dislike about the product?
It takes some time to set up and learn. You basically need to embed scripts on the pages you want to track so that this information gets into heap. This is time consuming and error-prone.
What problems is the product solving and how is that benefiting you?
We have a better understanding of how users are browsing and interacting with our sites. It has allowed us to optimize our user flows to increase engagement and revenue.
Heap Session Replay for Product Analytics
What do you like best about the product?
We recently gained access to the Session Replay feature in Heap and have found it useful in a few scenarios. First, it's given us a deeper understanding of what happens when a user drops out of a funnel events. This helps answer a why that was previously hard to understand. We've also gotten a better understanding of how users are interacting with specific features in the product. Finally, it has helped with event definition, as the session replay feature is a useful tool for auditing events.
What do you dislike about the product?
The session replay tool is a new feature for Heap so we experienced a few bugs, but that's too be expected from a new product. We've also given some product feedback to the team for feature improvements. The biggest issue we've run across thus far is that the feature recreates sessions rather than recording them. This means in a few instances that the recreations have been inaccurate and produced odd results.
What problems is the product solving and how is that benefiting you?
Heap session replay is helping us better understand feature usage and product friction as well as helping to troubleshoot bugs and errors. We've been considering a session replay tool for a while and think the way Heap has integrated both the product analytics and session replay. We can now jump directly to when an event happens rather than having to watch an entire session.
Data Science to Remove Blindspot
What do you like best about the product?
Am comfortable with it's advanced data science capabilities to alert me in key moments of friction and opportunities in my digital experience.
What do you dislike about the product?
They only offer similar templates that are difficult to differentiate.
What problems is the product solving and how is that benefiting you?
Easy to uncover the hidden gems that lead to biggest business results.
Heap of Insights
What do you like best about the product?
Has been seamless to unvail where users are having issues to improve customer experiences.
What do you dislike about the product?
Making data-centric decisions has improved ROI since we comprehend customer needs prior to any sale.
What problems is the product solving and how is that benefiting you?
Automate integrtion, preparation, modeling and visualization of data to unlock insights.
Analysis of users and possible events with accuracy
What do you like best about the product?
I now understand the requirements and motivations of my clients. It has a clear and practical scope that allows me to visualize the smooth running of web events accurately. It produces valuable reports that provide insight into visitor flow, design concepts, and optimizations to improve visitors' web experiences. A possible event hosting protocol should start with frequent data exchange. I've had great success with Heap and have yet to discover a more comprehensive user analytics tool.
What do you dislike about the product?
Instead of using ticket tables, they could use a much faster engagement system. Online chats would significantly improve customer service. The user interface is also a bit outdated.
What problems is the product solving and how is that benefiting you?
Our marketing team now clearly understands our website performance through real-time traffic tracking and reporting. By studying and analyzing the data provided by this tool, we have gathered relevant information and understand the version of our website. Heap has been very competitive for the data analysis processes of consumers and users who are not as active. This provides us with the solutions to many concerns that can arise when readjusting or enhancing an eventuality automation system. It has provided an accurate compilation of what each user wants and their interactions with the company, which helped us clearly understand what we want for our customers.
Good but Needs a lot of Instrumentation
What do you like best about the product?
Love that data is always collected even if event definitions are not set up. The ability to track all elements on any page with an onsite UI to tag elements is a great feature.
What do you dislike about the product?
Takes a lot to get started. UI is not that easy to use and there are not a lot of automation features to find UX pain points without knowing what you're looking for specifically.
What problems is the product solving and how is that benefiting you?
Identify what actions in our UI are more popular than others and what items are not being used as expected. Also if a feature usage changed after a specific date.
The support from Auryc is best in class.
What do you like best about the product?
Although not part of the initial sales process for Auryc, I know that this process was great. I came to the party when onboarding and the technical support for the team was amazing, there was never a silly question, they were super responsive and genuinely couldn't be more helpful. The customer success afterwards has had a regular cadence driven by their team to ensure we are happy, again it never feels like a chore for them. I've recently been through the process to embed the feedback functionality for one of our clients and the response time was super quick.
What do you dislike about the product?
At present, there is genuinely nothing I could say I dislike about Auryc. If I've been unsure about something, the speed to rectify this has always been so responsive that it wouldn't even matter.
What problems is the product solving and how is that benefiting you?
Due to the nature of our product, Auryc allows us to pull through and aggregate all of the relevant touchpoints so that we're able to help our clients deeply understand their customers and how they interact with their products.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
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