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Great tool for web app event tracking
What do you like best about the product?
Easy to set up events on any front-end attribute, directly from the interface, with minimal coding needed. Easy for an analyst to do it themselves with minimal engineer involvement.
What do you dislike about the product?
Some basic analytics are not available. For example, there is no way way to track total session time for a specific user.
What problems is the product solving and how is that benefiting you?
Allowing us to track usage and adoption of front-end product features
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Built for Product, but still useful for CS
What do you like best about the product?
Heap is able to give us insight into how customers are using our product. Product can get all sorts of granular insights but within CS we stay more high level. Very useful features is seeing what customers are adopting new features that we roll out, or getting a sense of what customers might need additional enablement to get the most out of other features
What do you dislike about the product?
Segments within heap can drive a lot within reporting and if you are not an Admin user, it can be very hard to see behind the curtain to understand the nuances with Segments or even Queries. We had logic in our Customer segment that resulted in our results for past periods changing as time went on which was infuriating for Operations
What problems is the product solving and how is that benefiting you?
Heap helps us report on MAUs, Feature Adoption, Enablement opportunities and overall customer health. Product also has many more use cases, but those are the main ones for CS
Create smart website reports in minutes
What do you like best about the product?
Heap manages our many website interaction definitions logically which helps me create reports quickly. Also, their support is timely and always helpful.
What do you dislike about the product?
I dislike that Heap isn't built for deeply customized reports.
What problems is the product solving and how is that benefiting you?
I get many questions from teams all across our business on the daily. These are usually straightforward and Heap helps me answer them quickly and effectively.
My go-to tool for data analytics
What do you like best about the product?
How easy it is to visualize and collect data with Heap.
What do you dislike about the product?
It has a steep learning curve, but once you understand how it works, it is an extremely powerful tool. Mobile integration could be challenging.
What problems is the product solving and how is that benefiting you?
Data analytics, visualizing data, and making informed design decisions.
It’s extremely easy to use
What do you like best about the product?
I love how easy it is to create your own events as it recreates the front end of your site and you can just click which items you need
What do you dislike about the product?
I feel it's too limited in regards to cohort analysis
What problems is the product solving and how is that benefiting you?
It's helping me understanding how our users interact with our product
Awesome Product Analytics Tool
What do you like best about the product?
I dont have to bother my ENG team and I love live tracking to setup events.
What do you dislike about the product?
Not much so far! The documentation is super helpful.
What problems is the product solving and how is that benefiting you?
Product Analytics
Very helpful in tracking engagement and user analytics at our stage!
What do you like best about the product?
I love the ability to easily build custom reports. I'm on the CS side so don't have a whole lot of technical abilities in this space typically. I love being able to see segments of users exactly how I'd like to without relying on others at our company.
What do you dislike about the product?
I wish we had historical data when standing this up. I also wish some of the graphs had an easier path to showing a list of users that fall into a certain segment more than just the first 5-10 or so.
What problems is the product solving and how is that benefiting you?
With Heap, I have trustworthy data to know what features are being used the most and where I need to focus my time on the CS side of the house.
Easy to use and pretty comprehensive
What do you like best about the product?
I like how easy it is to use, the visualisation is very logical and the filtering feels a lot more user-friendly than other tools.
What do you dislike about the product?
It's difficult to maintain and quite a bit of work to update
What problems is the product solving and how is that benefiting you?
Making it easy for non-technical/data teams to get instant insights
Very powerful and user friendly, easy to learn and get insights immediately
What do you like best about the product?
Unlock user behavior and visit history at a user level, which Google Analytics is not able to do
What do you dislike about the product?
Some analysis and reports can only be seen within Heap but cannot be shared to Dashboard or downloaded
What problems is the product solving and how is that benefiting you?
MMM (media mix model) & MTA (multi attribution model). It uses heap data based on advanced machine learning algorithms to build the most accurate models taking marginal/incremental and full credit attribution into account and provide detailed insights on advertising effectiveness for better media planning and optimization
Heap is useful, but requires a lot of work and understanding upfront to create useful reports.
What do you like best about the product?
I like that it requires very little involvement from the developers to create insightful reports, and I like that it offers multiple templates and suggestions to either improve the reports I make or gain more insight from them.
What do you dislike about the product?
I dislike how easy it is to create a report that does not measure what is intended. So I wish there was an easy way to validate exactly what the report is documenting or showing.
What problems is the product solving and how is that benefiting you?
Heap is allowing us to see where drop-off points in our longer workflows are, what are retention rate is for returning clients, and what features are being used the most.
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