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Works well to get insights
What do you like best about the product?
Ease of use, visual display, simple to set up and collaborate
What do you dislike about the product?
I don't think I use it regularly enough to have negatives, usually I just look at graphs that others set up
What problems is the product solving and how is that benefiting you?
Getting clarity on product usage, tracking adoption over time
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Easy, complete and fast look of our website
What do you like best about the product?
I like how easy is to identify users across moments; server-side and front-side events blend really easily
What do you dislike about the product?
Charts could be a little bit more custom. Also, I would really appreciate more clarity and more options regarding attribution models; in google analytics, is much easy and faster to use models such as time decay. Also, it would be awesome to have health-related metrics such as loading time, range clicks, etc...
Also, sometimes it takes a lot of time to load.
Also, sometimes it takes a lot of time to load.
What problems is the product solving and how is that benefiting you?
Is helping me to export attribution to my data lake.
Great option for start ups!
What do you like best about the product?
They give you the ability to retroactively define an event and still see data associated with that event. This is amazing for start-ups that move quickly and really aren't sure what they need to track, allowing them to go back and retrieve data after they figured out the metric/event they want to track.
What do you dislike about the product?
The interface can be a little complex for new users but there isn't much that can be done about that outside of maybe providing more onboarding. Besides that, there are usually some delays between creating custom events and see those as selectable options in the UI.
What problems is the product solving and how is that benefiting you?
Heap is helping us to track and define actions that are happening on our public website. This allows us to better understand our users and how best to provide them with the answers they need.
Very easy and intuitive to use
What do you like best about the product?
I really enjoy creating reports in heap, it's very easy to navigate and update reports.
What do you dislike about the product?
Would like the ability to use and/or within a report
What problems is the product solving and how is that benefiting you?
Helps understand usage of features, allows us to see data across different platforms, helps drive feature decisions
Supercharged analytics
What do you like best about the product?
As a power user, you can find anything in the data. It's incredible.
What do you dislike about the product?
I'm not sure why Google login is so clunky.
What problems is the product solving and how is that benefiting you?
I use Heap to see performance of various sections of pages, especially when A/B testing.
Easiest way to gather and track metrics without bogging down engineers
What do you like best about the product?
I like that the data is there without engineering needing to explicitly track actions. Especially as a new hire who wants to look into historical data that wasn't important previously.
What do you dislike about the product?
So far I have had difficulty comparing data by different segments more difficult than I would anticipate. Ex: mobile vs desktop usage for Userbase 1 and Userbase 2
What problems is the product solving and how is that benefiting you?
our company had Heap installed, but wasn't using any metrics to inform decisions or measure success. Heap is critical for me aligning decisions to our goals and having that be informed by metrics.
Multiple channels and detailed user behavior
What do you like best about the product?
Their dashboards are easy to use and provide valuable data due to autocapture. Aditionally it allows the implementation of events with personalized parameters.
What do you dislike about the product?
Implementaion of events requires experience, nevertheless it is very intuitive and the documentation is extensive and clear.
Attribution is not as robust but works as expected very well
Attribution is not as robust but works as expected very well
What problems is the product solving and how is that benefiting you?
User behavior, funnel conversion, dropouts and what events generate drop outs.
Analyzing user interactions on our SaaS product.
What do you like best about the product?
I like the ability to configure events based on CSS selectors and DOM events.
What do you dislike about the product?
At times it can be a bit confusing to segment users and drill down to exactly the session that I am looking for.
What problems is the product solving and how is that benefiting you?
We are able to track user events and use session data to troubleshoot reported issues.
Heap has helped us understand our user journey like never before- without code!
What do you like best about the product?
Heap is very easy to use. There is no code required beyond integrating Heap with your website. While we and most companies can look at how many visitors see each page, Heap allows you to track micro steps in your journey such as scrolling down a page so you can address those pain points.
What do you dislike about the product?
It is a little inflexible in a sense if you have a user journey laid out and people visit all the steps but in a different order than you have laid out, they will not be counted as doing that journey.
What problems is the product solving and how is that benefiting you?
Heap is helping us solve the problem of where in our journey visitors are dropping off and where there is friction. This gives us the ability to ab test in a very targeted way
Sharp learning curse, but good and fast support
What do you like best about the product?
User based analytics, is a deep lever we can work with. I like that once it starts tracking we can retroactively look at the data. I've never used other competitors
What do you dislike about the product?
The UI takes some time to learn, when you need to set up definitions and properties. It's not an "out of the box solution" We need to QA alot and while it leads us to making better decisions. I'm still a little bit skeptical with it. As we add new marketing channels the definitions will need to be updated, which will take time and effort.
What problems is the product solving and how is that benefiting you?
Marketing attribution between various product lines. at least we're still working on determining these benefits. But I can see it replacing GA4
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